Customer Service Telesales

Curriculum Vitae

Name: Cebisa Vena

Address: **** ******** *** *

Katlehong

1432

Contacts: 073-***-****/ 071-***-****

Email Address: *********@*****.***

Personal Details

Date of Birth : 11 February 1985

Identity Number : 850-***-**** 081

Gender : Female

Race : African

Nationality : South African

Languages : English, IsiXhosa, IsiZulu & Sesotho

Health Status : Good

Marital Status : Single

Criminal Record : None

Driver’s Licence : Code 10 (C1)

Hobbies : Modelling, Reading & Travelling

Educational Qualification

Last School Attended : Jabavu Secondary School

Highest Grade Passed : Grade 12

Year Obtained : 2004

Subjects : English

Afrikaans

IsiXhosa

Mathematics

Geography

Physical Science

Biology

Other Qualification

Institution : Ekurhuleni West College

Course : Computer Literacy

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet, Keyboard Skills

Spreadsheet, Email

Working Experience

Name of Company : Old Mutual

Position : Financial Consultant

Duration : 2017 to date

Duties

To establish a new business pipeline through marketing, lead generation and tracking and also cross selling

Meet montly sales targets in terms of lending and other products such as bank card and issusing and funeral policies

Accountable for individual sales targets, branch operartions and service delivery through own efforts

Individually accountable for managing own time, task and output quality for period of 1 day to maximum of 3 months

Continuously broadens individual skill collaborates effectively with others to achieve personal results

Accept and live by company values

Relationship building

Provide customer service and accurate processing of customer documents

Name of Company : Edcon Financial Services

Position : Arrear Account Counselor

Duration : 2013 September to 2015 March

Duties

Making payment arrangements with customers

Negotiating immediate payments

Updating and maintaining customers details on the system

Meeting daily and monthly targets

Reason for Leaving : Retrenchment

Name of Company : Edcon Financial Services

Position : Sales Agent

Duration : 2009 August to 2013 July

Duties

Selling financial products to Edcon customers

Advising and handling customers queries

Handling objections

Explaining benefits clearly

Enrolling and updating customers detail on vision

Meeting daily and monthly targets

Competencies

Team leadership

Communication skill

Listening skill

Interpersonal objective

Problem solving

Analytical skill

Negotiation skill

Numerical skill

Attention to details

Planning and organizing skill

Name of Company : Lister Medical Center

Position : Receptionist

Duration : 2008 February to 2009 July

Duties

Rendering customer service to employees

Sending claims to different medical aid schemes (Billing)

Keeping records manually and electronically

Invoicing

Banking

House keeping

Work Reference

Company : Old Mutual

Contact Person : Nobuhle Machepa

Contact Number : 011-***-****/ 084-***-****

Occupation : Branch Manager

Company : Edcon Financial Services (Telesales)

Contact Person : Ms Kefiloe Mathibedi

Contact Number : 011-***-****/ 083-***-****

Occupation : Department Manager

Company : Edcon Financial Services (Collections Department)

Contact Person : Mr. John Maloka

Contact Number : 076-***-****

Occupation : Line Manager

Company : Lister Medical Centre

Contact Person : Ms Khanyisile Hlongwane

Contact Number : 011-***-****

Occupation : Supervisor

Contact this candidate