Customer Service Sales Manager
Resume:
AVDESH SEKHRI
416-***-**** *********@*****.*** Toronto, ON L1N 1C6
Dedicated Area Sales Manager offering an extensive background in sales management, customer service, and relationship development. Excellent leadership, problem-solving, and communication skills. Adept at creating and executing successful sales strategies. Highly motivated and organized professional with a record of consistently achieving sales quotas. Skilled in leading, motivating, and developing high- performing sales teams. Outstanding track record in driving sales and developing successful go-to-market strategies. Proven ability to build strong relationships with key stakeholders and customers. career objective
experience
AREA SALES MANAGER
Bell Mobility, Toronto, ON
Feb 2022 - Present
Mentored and trained new employees
on company policies and procedures.
•
Offered constructive feedback to team
members, boosting overall job
performance.
•
Liaised regularly with upper
management to ensure alignment of
goals and objectives.
•
Oversaw multiple projects
simultaneously and ensured tasks were
efficiently completed.
•
Counseled and disciplined employees,
driving performance improvement.
•
Conducted targeted client visits to build
sales.
•
Executed on-the-job training for sales
personnel to deliver professional and
consistent team performance.
•
Met regularly with sales team to
properly communicate goals and other
important information.
•
Jan 2015
BACHELORS OF COMMERCE
Amity University
POST GRAD DIPLOMA IN
INTERNATIONAL BUSINESS
MANAGEMENT
George Brown College,
ON
education
Assisted management with
development and implementation of
incentive programs that supported and
improved company sales.
•
Provided guidance and mentorship for
junior-level staff members.
•
Developed sales team through
motivation, counseling and product
knowledge education.
•
Determined price schedules and
discount rates.
•
Prepared budgets and approved budget
expenditures.
•
STORE MANAGER
Rogers Communications, Toronto, ON
May 2017 - Dec 2021
Oversaw day-to-day store operations to
foster efficient and profitable
operations.
•
Solved problems and resolved conflicts
for team members and customers.
•
Addressed employee issues, performed
corrective actions, and terminated
employment when necessary.
•
Established efficient inventory
management system to maximize sales
and reduce costs.
•
Analyzed sales numbers and
performance metrics to locate deficits
and implement process improvements.
•
Evaluated customer feedback and
complaints to locate weaknesses and
improve service.
•
Set sales targets and budgets for team
leads and employees to follow.
•
Tracked store inventory and ordered
new products to prevent shortages.
•
Created and distributed training
materials to staff members.
•
Leveraged new sales strategies to
increase store revenue.
•
Interviewed and hired prospective
employees according to team needs.
•
Implemented loss prevention strategies,
alleviating shrink.
•
Designed innovative approaches to
optimize workflow, streamline
•
procedures, and enhance customer
service satisfaction levels.
skills
• Policy adjustment knowledge • Customer follow-up
• Client retention • Time management
• Analytical • Customer Service
• Goals and Performance • Staff Training
• Team Leadership
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