(ANNIE) BARBARA A. NORROD

**** * ************ **

Glendale, AZ 85304

480-***-****

adwxwl@r.postjobfree.com

OBJECTIVE

Administrative Leadership position using productivity boosting, planning, creative problem solving, organization, customer service, communication, and lean management skills to achieve optimum utilization of the organization’s resources and enhance the customer interface to drive greater profitability and corporate objectives.

PROFILE

Personable, highly motivated, flexible, versatile, and resourceful administrative management professional with a sustained record of developing and supporting successful teams and projects. Consistently recognized as a forerunner improving organizational effectiveness and efficiency through leadership that aligns business processes with program goals and infrastructure while improving the customer experience. Exceptional project management strategy that realizes cost savings, accelerates performance, and sustains strategic flexibility throughout entire lifecycle. Outstanding ability to facilitate effective communication while working in high-pressure situations, utilizing extensive business background to develop highly effective solutions. Constantly seeking new challenges, with strong work ethic. Optimize program oversight techniques throughout entire business model to effectively increase bottom line performance having managed budgets of up to $33B. Adept at prioritizing and handling multiple tasks while effectively achieving and exceeding corporate goals and objectives. Talent for quickly mastering technology. Diplomatic and tactful with professionals and nonprofessionals at all levels. Demonstrated history of producing accurate, timely reports meeting stringent government deadlines and guidelines.

SKILLS SUMMARY

Program/Project Management and Life cycle

Economic Development

Computer Savvy

Governmental Operations

Relationship Management/Customer Service

Change Agent/Management

Marketing & Sales

Recruitment and Personnel Management

Accounting/Bookkeeping/Financial Management

Quality Control/Management

Administrative Operations/Management

Grant Writing/Administration/Management

Public Speaking/Professional Presentations

Capital Construction

Team Leadership & Team Building

Legislative and Inter/Intradepartmental Liaison

Process Improvement / Re-engineering / Performance Optimization •

Strategic Planning/Writing Rules, Policies and Procedures

Mediation/Negotiation

Contracts Management

CAREER HILIGHTS

Develop detail accounting methodology, track, and report on 280 FTE and $119 Million; for personal services: salary and all benefits, including methodology to allocate all pay for performance increases, account for, annually provide, and balance report to governor’s office and legislators while simultaneously monitoring and managing operating expenditures, legal services, and capital construction, for 70 separate divisions/sections/units with competing priorities.

Authored and awarded 13 grants in a 3 year period for 3.3 Million dollars – increasing annual budget by 16%: targeting specific funding sources, enlisting collaborative community support, developing statement of work, time schedules, needs analysis, performance measures, goals and objectives, project design and activities, evaluation plan, executive summary, budget, and continuation plan, presented proposals to granting agencies, monitored and managed each grant once awarded, and regularly submitted reports to granting agencies.

Collaborated, negotiated, and monitored contracts with multiple military bases under the Randolph Sheppard Act to provide infrastructure for blind business locations on state and federal properties.

Managed all aspects of 37 business enterprises with competing priorities at 43 different locations across the state and $1.2 Million annual budget to allocate across locations contingent upon determined priorities. Oversight included facility maintenance, state allocated budget, finances: accounts payable/receivable, invoicing, federal contract management; direct supervision of 4 business consultants, trainer, and program assistant, and indirect supervision of 37 certified blind vendors and 6 students, responsible for blind vendor compliance with all rules and regulations within the federal, state, county, and city hierarchy as well as internal program specific requirements. Negotiated the first contract for military dining halls in the State of Colorado and the third state in the USA to accomplish this goal.

Board President of a two-county economic development district and worked with a broad range of subject matter experts across the county to spear head the first strategic planning process and criminal justice planning process. Appointed by State Governor to serve on the grant review committee to ascertain all incoming regional requests complied with state and federal policies and instructed and assisted applicants within 6-county council of government area with future grant proposals.

Assist nonprofit startups in business planning, compiling documentation for filing 501(c)3, develop policy and procedure, strategic planning, develop mission, vision, goals, and objectives, compiling bylaws, articles of incorporation, filing federal and state required documentation, develop financing plan, cash flow and budget, and guide in compliance to state and federal authorities.

Managed business and operations for 5 State and Veterans Nursing homes and served as the subject matter expert on contracts and all submissions to the governor’s office, creating a profitable startup that was in serious financial distress before my hire within 6 months.

Rewrote state rules for the Business Enterprise Program, lead multidisciplinary team of stakeholders which included legislators, subject matter experts, Rehab leadership team members, Division Directors, Blind Committee members and other interested parties to promulgate 80 pages of rules providing a higher level of accountability and increased return on investment by 15%.

Recommended a fiscal note to the Legislature for the Department of Revenue Driver Services Division to renew driver licenses every 5 years as opposed to every 2 years thereby generating a $2.7 mil cost savings for three years.

EMPLOYMENT HISTORY

GEEKFORCE.BIZ—Phoenix, AZ, Operations Officer 2018 - Present

CONCENTRIX—Tempe, AZ, Apple iOS Technical Support, Mentor, Flex Trainer iOS 2017 - 2018

CACTUS LOGISTICS—Sun Lakes AZ, Logistics 2017

COUNTRYMAX—Brockport, NY, Associate 2016-2017

CAATS FINANCIAL STRATEGIES --Aurora, CO; Admin. Asst. 2016

KOHL’S DEPT. STORE – Parker, CO; Customer Service Assoc., 2015-2016

STATE OF COLORADO DEPT. OF MILITARY AND VETERANS AFFAIRS –Centennial, CO; Accountant Tech, 2015

EXCEL COMPREHENSIVE TUTORING—Washougal, WA; Owner/Operator, 2013-2015

BARBARA’S BUSINESS SERVICES – Denver, CO, Washougal, WA, Brockport, NY; Owner/Operator, 2008 to 2013

BASTROP COUNTY WOMEN’S SHELTER dba FAMILY CRISIS CENTER – Bastrop, TX; Grants Manager, 2008

WAL-MART-- Castle Rock, CO, Cash Office Accountant; 1999-2000

STATE OF COLORADO – Denver, CO, Gaming Auditor, Accountant, Budget & Policy Analyst II & II, Business & Operations Manager, Program Manager, 1999-2007

COLORADO GRANDE CASINO, Cripple Creek; CO, Compliance Officer/Auditor, 1998

COUNTY OF LIMESTONE, Groesbeck, TX; Internal Audit Manager, Administrative Assistant, Grants Manager, 1988-1998

EDUCATION

LIBERTY UNIVERSITY—Lynchburg VA – Bachelor of Science in Business Administration – Project Management with a Minor in Christian Counseling – Certified in Trauma, Adult, and Adolescent/Children - Degree in progress

PROFESSIONAL DEVELOPMENT

Texas Lutheran University, Sequin, TX -- Grant Writing/Management Training

Texas A&M University, Bryan/College Station, TX -- Economic Development Training

State of Colorado, Denver, CO; Colorado State Leadership Development Institute

University of Texas, Austin, TX; Grant Research & Funding, Project Mgmt., Technical Writing

LBJ School of Public Affairs – Governmental Accounting and Auditing

LANGUAGE

Spanish; Beginner – Read, Write, Speak

COMPUTER SKILLS

Remote Administrator for ESET Security Software

Microsoft Word, Excel, Access, PowerPoint, Visio, Outlook

Adobe Acrobat

QuickBooks

Vertical Market Software for Governmental Accounting and tracking

10-key by touch

PC trouble shooting and technical support

Contact this candidate