Service Representative Data Entry
Resume:
Robin Borbon
Professional Costumer service
Indianapolis, IN 46268
******.**@*****.***
** **** ***** ** ************ knowledgeable customer service Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Anthem Blue Cross BlueShield - Indianapolis, IN
November 2022 to January 2023
• Managed customer accounts
• Conducted customer service surveys
• Resolved customer issues
• Responsible for troubleshooting applications
• Assist with claims
• Assist with denials
• Order Insurance cards
• Place otc orders
• Call providers and vendors to assist with claims
• Explain member plans
• Co pays and coinsurance payments
• Booked appointments for clients
• Collected and documented orders
Medical Front Desk Receptionist
MIDWEST EYE INSTITUTE - Carmel, IN
March 2022 to September 2022
• Check in patients with Mei system
• Assisted customers with a warm and professional attitude
• Answered general questions
• Handled inbound calls, and outbound calls
• Handle new patient paperwork scan ID insurance cards Customer Service Representative
Dial America - SiriusXM - Indianapolis, IN
October 2018 to January 2022
• Performed data entry
• Managed client records
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Handled credit card transactions
• Resolved customer information
Cashier/Customer Service/Sales Associate
Buffalo Wild Wings - Indianapolis, IN
August 2019 to January 2020
Cashier greeter customer service online phone multi tasking in a fast pasted environment Cashier/Customer Service
Kroger Stores - Indianapolis, IN
December 2018 to March 2019
Money handling customer service. Fast accurate Friendly results Front Desk Receptionist
Dr Scott goishi dds - Fresno, CA
February 2015 to October 2018
• Greeting patients as they arrive and answering the phones.
• Scheduling and cancelling patient appointments.
• Dental Charting and Treatment Planning.
• Managing office inventory and supplies.
• Communicating with dental supply vendors.
• Handling test results including x-rays.
• Office duties including document filing, scanning, and creation marketing customer service supervisor
J. Crew Group, Inc. - Alamogordo, NM
July 2010 to December 2011
• Performed data entry for shipments, customer information, and orders
• Managed client records
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers
• Handled online orders and credit card transactions
• Responsible for tracking and maintaining inventory
• Resolved customer information and complaints
• Responsible for other agents training
Education
associates in general
nmsua - Alamogordo, NM
1999 to 2004
diploma in general
Broadway high School - San Jose, CA
1993 to 1995
Skills
• 15 years customer serv. Data entry call center. Supervisor trainer experience (10+ years)
• Waitress
• Restaurant Server
• Host
• Customer Service
• Customer Care
• Call Center
• CSR
• Time Management
• Customer Support
• Sales
• Cash Handling
• Administrative Experience
• Cashiering
• English
• Dental office experience
• Microsoft Office
• Communication skills
• Inside sales
• Organizational skills
• Computer literacy
• Computer skills
• Typing
• Medical Receptionist
• Front desk (5 years)
• Medical Terminology
• Cold Calling
• Medical Scheduling
• Leadership
• Medical Office Experience
• POS
• EMR Systems
• Patient Care
• Multi-line Phone Systems
• Clerical Experience
Certifications and Licenses
TABC
Assessments
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Call Center Customer Service — Familiar
January 2020
Applying customer service skills in a call center setting. Full results: Familiar
Sales: Influence & Negotiation — Completed
January 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate