Payroll and administrative/customer service support in Tech/entertain.
Resume:
Debra A. Knudson
San Jose, CA
***********@*****.***
Objective:
• Would love to work for a company as a contributor to the culture of and the commitment by management to the success of each employee and team .
Work Experience
Sr. Payroll Clerk
Elevated Resources/AMD(Xilinx)
August to December 2022
Brought onboard in a limited time frame to dedicate to the existing application used in Probusiness to help close and integrate to a new global payroll roll system of ADP Vantage within a goal-oriented conversion for the company.
To support the office day to day duties during a Covid based office of most remote workers by being in office daily to run payroll checks and distribution of termination and pro-rated new hires and work to onboard the employee’s into the system in keeping with the new rules and grandfathered rules of Xilinx from acquisition.
To support the ongoing team and prepare for changes within headcount of the team and train with two offices from Malaysia and Texas offices on new product by testing and attending training.
Payroll Clerk
Ryzen (RWS Group)
January 17-May 13, 2022
Check all Time approved, audited and corrected if needed.
Work with Time and Attendance supervisors to collect exceptions and enter to
Workforce Now.
Create exception reports daily to work from to send out all emails to management
to collect information/forms. Work on CA labor laws to make sure all entries are within meal punch requirements in CA and AZ offices.
Payroll checks distribution.
Employee payroll service requests.
Run Employee High hours entries to audit.
Work with HR group when needed in both and employees on inquires and policies
Entered all new hire orientation hours weekly as needed and all extra punches for each new hire.
Converted hours from temp timecards to direct employees to avoid double payments by agency and company.
Livenation Worldwide, Inc.
P.O. Box 1390
Londonberry, NH 03053-1390
(Mountain View and San Francisco Locations)
May 2008-Present
Seasonal role as Guest Services rep(concierge) of a large outdoor venue in South Bay, Northern California. Much time spent facing customers/fans and working with them in quick resolution as I have also done in the Payroll career.
Forward facing of go between of front office to VIP and ticketing issue resolution for each patron and giving them full attention for a better experience.
Information and resolving of patron issues regarding anything from seating to parking etc.
Meeting and greeting of many patrons for lost and found, venue safety, rules and specific rules for the show for that day regarding specific controls/meet and greet events between artists and fans happening that day and directions for those events.
Escalation of reseating/resolution to management as needed.
Meeting all the children and parents and giving special certificates for their first concerts.
Transportation guidance within the venue rules for outgoing egress of patrons at end of shows.
Working with our Box office to resolve any issues and offering upgrades when available to the fans that come in for shows.
Supporting the flow of ADA seating with my co- worker and team to accommodate their needs.
Support special events and festivals on site as needed such as Google I/O and other two to three days events.
Work with Security and Rock Med team to escalate situations by radio to our team/and the individual teams as needed to resolve and take over each situation as needs.
Worked also in other venues/festivals of Livenation at Masonic, America’s Cup, also under the Super Bowl 50 and setups of concerts and ATT Park and Hardley Strickley in San Francisco.
Under another agency worked Stanford games parking and homecoming events.
Payroll Analyst/Data Entry Administrator (Talent Space)
Cisco Systems, Inc. San Jose, December 2018 to January 2021
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After training with team members, handled alpha group of employees for all data entry of changes, garnishments, onboarding and terminations of same.
Supported my Siebel cases (service tickets) sent by employees, HR team, escalated to be resolved by Payroll team.
Transition from HQ San Jose to Mexico team, transitioning from Probusiness team to ADP Vantage and the team as distribution of checks to their US bases employee’s. Worked on returned checks, overpayments of Sign off bonuses and tax refund and other checks and worked with Accounts Payables to get checks out for tax payments for US/Canada team.
Worked with Business Operations team on any escalated issues as needed.
Handled garnishment paperwork to courts/employee’s as needed and interfaced to ADP system in a timely manner.
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Accountant Assistant
Valley Transit Authority (VTA) January 2017 to July 2017
• Ran Wage reports for Employee Cash outs and Off cycle check reports bi- weekly. Did matchup of all paperwork as part of audit process.
• Audit of transaction forms for promotions/retirements and overpayments both pre-payroll run, and post payroll run.
• Entry of W4, DE4 and Bank deposit setups/changes for bi-weekly payroll, received from HR group and Retirement Services to get them entered in a timely manner.
• . Load in and cash out of Employee Incentive and Leave Vacation payouts, following 4 different Union guidelines.
• Trained on and use daily of SAP payroll application, Outlook and Excel.
• Processed EDD Disability and Leave paperwork for outside agencies.
• Completed Verifications of Employment for all requests from HR.
• Worked with timekeepers at 4 different divisions to gather documentation for tax and bank deposit paperwork.
• Did pre-setup work on bi-weekly payroll runs, creating authorizations to pick up, and helped in distribution of such check runs.
Payroll Specialist
Concentrix Corporation August 2015 to December 2016
Handled with team of 3 large volume of garnishments to notify agencies/courts/employees of the receipt of the document and enter the paperwork information for payments onto the payroll system in a timely manner (per laws of each state involved)
Entry of onboarding information for each employee to get them set up for payroll deadlines and follow up with them if do not have all the information to pay them correctly.
Worked with in house Notary for signatures needed.
Trained employees on password resets for self-service application of Workforce Now for timesheet entries. Also set up schedules for same hourly employees.
Worked with offshore team for credit/debit issues.
Created manual checks as need
Worked with ADP to create custom reporting (FSA nondiscrimination reports, ESPP reports for fixes.
Took over PTO auditing from A/P to work on fixes each payroll.
Education
Undergraduate Business (Accounting)
Skills
Excel, Word, ADP Probusiness, ADP Vantage, Workforce Now, Basic Accounting(reconciliations), Customer Service, Service Now and Siebel ticketing system. Customer service oriented and support team focus.
Additional Information
• Experience in Payroll, Accounts Payable and Accounts Receivables.
• Professional, organized, reliable, effective decision making, positive attitude.
• Works well with multi-tasking.
• Excellent customer service skills for effective results.
• Ability to work in high-pressure work environment, independently and as a team member.
Contact this candidate