Marketing Director Customer Service
Resume:
Debbie Smith
Kennewick, WA *****
*************@*****.***
Organized and detail-oriented leader with expertise and experience in the full spectrum of business operations. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges and propel business growth as an Executive Director. Proven ability to establish, achieve, and surpass quality of care goals for residents. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
EXECUTIVE DIRECTOR
REGENCY PACIFIC MANAGEMENT, LLC - Multiple Locations 2012 to Present
Financial management of the facility, while working to meet budgetary goals. An exceptional ability to form relationships with staff, residents, and their families to grow satisfaction and census. Identifies operational issues and implements solutions. Ability to develop programs and implement changes successfully. Implements corrective action when needed to ensure a healthy work environment. Ensures the facility adheres to all federal, state, and local laws and regulations. Responsible for making hiring decisions as well as terminating staff members when necessary. Familiar and dedicated to meeting company standards and goals. Works closely with 2 community boards and can be a liaison between the board, staff, and residents. Possesses an inherent desire to help others and make a difference in the people I encounter every day
Arbor Hills Memory Care
KOELSCH SENIOR COMMUNITIES - Plano, TX
2016 to 2018
Responsible for every phase of the daily operation of the facility including the implementation of policies; cooperation and compliance with state, federal and local agencies; fiscal management; staffing and scheduling; facility upkeep and maintenance; community relations; monitoring to assure resident health and functional care needs are met, supervision of nursing, caregiving, environmental services, activities, marketing and food service and residents, employee, and guest relations. Deficiency Free Survey in 2017. Regional Marketing Director/Administrator
Bonaventure Senior Living - Multiple Locations
2008 to 2012
Worked as RMD, company changed directions and I was sent to assist as both Administrator/Marketing Director of multiple communities in their portfolio. During this time my buildings achieved deficiency free surveys, while increasing occupancy and receiving above 98% resident satisfaction. Administrator
SUNWEST MANAGEMENT - Multiple Locations
2003 to 2008
I was charged with overseeing all the operations of multiple assisted living facilities. This was a top- level management position and I had to customize a routine that adapted each day to the needs of the facility's staff, residents, and families. Worked in multiple locations to assist with hiring, building teams, new building acquisitions and getting communities out of stop placement. Education
High School, also have Texas license
Skills
• Fiscal Management (10+ years)
• Memory Care (10+ years)
• Guest Relations Experience (10+ years)
• Financial Management (10+ years)
• Customer service
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