Executive Director Senior Citizens

Chris Henger

214-***-**** • *****.*******@*****.***

EDUCATION

Advisory Council Task Force/Emergency Preparedness for Assisted Living Facilities

Texas Assisted Living Association- certified 2012- present

Dale Carnegie Systems- completed sales course based on strengthening and empowering business leaders

Neuro Linguistic Programming- certified communication course to improve knowledge on personal development and psychotherapy

Integrity Selling- completed program aimed at exploring in depth sales techniques and strategies while identifying the four traits of success

Validation Therapy- completed memory care training regarding approach, redirection and assistance with Alzheimer’s and dementia patients

WORK EXPERIENCE

Twin Rivers Assisted Living & Memory Care, Richardson, TX August 2016 – January 2022

Executive Director – 86 cap/AL 67 – MC 19

Opened new construction, first in area to open without three resident restrictions

• Six months late opening, met budget census within 90 days

• Provide Leadership for the community, supervise directly/indirectly entire staff

• Managed accountability for all managers, operations while meeting financial and budgetary objectives

• 2018 Senior Advisors Five Star Award

• Maintained employee retention 78% first year

• Implement all sales/marketing programming with outstanding achievements

• Operate community in accordance with the company’s policies and procedures to ensure safety and security for all residents

• 2018, 2019 & 2020 - People’s Choice Award in North Texas

• Average Occupancy 2019 & Year to date 97.6%

Emeritus at Creekside Assisted Living Plano, Texas May 2012-2015

Executive Director – 54 capacity Memory Care

Assure company compliance with state and local regulations

Direct and ensure policies and procedures reflect company’s goals

Manage P&L financials, budgets

Communicate and delegate tasks to managers and employees to promote wellbeing of community and residents

Recruit, train and implement ongoing employee training for new and experienced employees

Silverado Senior Living Plano, Texas November 2011 - 2013

Community Ambassador – 54 capacity Memory Care

Improved daily occupancy level of community; maintained an average occupancy of 94%

Planned and executed an operational marketing strategy

Utilized sales process to track data and reports

Visited with variety of healthcare and educational professionals for referrals and to introduce service line

Coordinated with residents, families, staff, vendors and professionals to improve community

Volunteer Involvement

Lift Program (Literacy Is for Texans) - a program to assist adults in our community in learning how to read

Meals on Wheels- provides meals to housebound senior citizens

Alzheimer’s Association- trained facilitator to host memory care support groups

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