Service Representative Customer Support
Resume:
THERESA DIANE CARR
*** ******* ******, ******, ** 40741 · 606-***-****
Email:**************@*******.***
SUMMARY
Excellent customer service skills, over 2 years’ experience in call center, 6 months remote work experience.
Computer literate, able to navigate many open screens, troubleshoot PC’s MAC’s I-Phones and androids.
Met and exceeded metrics on quantity and quality daily.
Excellent work ethic, follow company guidelines on absenteeism, and confidentiality.
Maintain a calm and pleasant attitude during calls, able to diffuse situations with angry clients.
EDUCATION
Somerset Community College – Associate Degree in Business
PROFESSIONAL EXPERTISE
Customer Service Representative Asurion Nashville, TN
Aug 2022 – Feb 2023
Answered high volumes of inbound calls
Placed outbound calls when necessary
Provide prompt customer support with quality
Skilled in multi-tasking, answering calls, navigating several open windows, and data entry
Managed 80+ calls per day
Typing 70 WPM
Maintained average handle time within performance standards
Worked multiple applications and programs in order to research, validate and provide necessary customer support
Worked in a fast-paced call center assisting with questions regarding Government benefits
Answered high volumes of inbound calls across the United States
Answered all questions from customers regarding various types of insurance
Verified information and entered data into the program
Managed multiple screens simultaneously
Input all customer information in database
.
Clerical Clerk Goff Excavating Mt. Vernon, KY
Aug 2020 – May 2022
Answered phones, sorted mail, filed, typed, photocopied, mailed out material
Recorded details of inquiries, complaints, comments, and actions taken
Determined service charges
Controlled basic accounting functions such as checking invoices and making deposits
Confirmed compliance withal Federal and State laws
Photocopied, scanned and faxed
Sent emails
Prepared outgoing mail and packages
Typed documents and correspondence
Checked and entered data
Updated and maintained databases
Managed petty cash
Monitored and ordered inventory of office supplies
Kept office area neat and tidy
Clerical Clerk Eastern KY Recycling Crab Orchard, Ky
Aug 2015 – April 2020
Answered phones, sorted mail, filed, typed, photocopied, mailed out material
Recorded details of inquiries, complaints, comments, and actions taken
Determined service charges
Controlled basic accounting functions such as checking invoices and making deposits
Confirmed compliance withal Federal and State laws
Photocopied, scanned and faxed
Sent emails
Prepared outgoing mail and packages
Typed documents and correspondence
Checked and entered data
Updated and maintained databases
Managed petty cash
Monitored and ordered inventory of office supplies
Kept office area neat and tidy
Collection Agent Springleaf Financial/One Main London, KY
July 2013 – Nov 2018
●Identified outstanding debts and monitored assigned accounts
●Assisted customers with complains or questions
●Meet and exceeded daily goals
●Trained new employees
●Handled mortgage loans/personal loans
●Followed all national, state, and local financial rules and regulations
●Maintained client confidentiality
● Implemented repayment schedules and deadlines
VP Sales & Marketing Jondy Chemicals London, KY
Oct 1993 – June 2008
●Managed sales teams and maintained sales operations
●Outlined and managed sales budget
●Set quarterly and annual sales goals
●Motivated the sales teams to achieve their goals
●Provided detailed sales forcing
●Over seen 10 Sales Representatives in the Telemarketing Department throughout the Untied States
●Trained, implemented sales scripts, and day to day duties as requested
References
Upon Request
Contact this candidate