Service Representative Customer Support

THERESA DIANE CARR

*** ******* ******, ******, ** 40741 · 606-***-****

Email:adwxvj@r.postjobfree.com

SUMMARY

Excellent customer service skills, over 2 years’ experience in call center, 6 months remote work experience.

Computer literate, able to navigate many open screens, troubleshoot PC’s MAC’s I-Phones and androids.

Met and exceeded metrics on quantity and quality daily.

Excellent work ethic, follow company guidelines on absenteeism, and confidentiality.

Maintain a calm and pleasant attitude during calls, able to diffuse situations with angry clients.

EDUCATION

Somerset Community College – Associate Degree in Business

PROFESSIONAL EXPERTISE

Customer Service Representative Asurion Nashville, TN

Aug 2022 – Feb 2023

Answered high volumes of inbound calls

Placed outbound calls when necessary

Provide prompt customer support with quality

Skilled in multi-tasking, answering calls, navigating several open windows, and data entry

Managed 80+ calls per day

Typing 70 WPM

Maintained average handle time within performance standards

Worked multiple applications and programs in order to research, validate and provide necessary customer support

Worked in a fast-paced call center assisting with questions regarding Government benefits

Answered high volumes of inbound calls across the United States

Answered all questions from customers regarding various types of insurance

Verified information and entered data into the program

Managed multiple screens simultaneously

Input all customer information in database

.

Clerical Clerk Goff Excavating Mt. Vernon, KY

Aug 2020 – May 2022

Answered phones, sorted mail, filed, typed, photocopied, mailed out material

Recorded details of inquiries, complaints, comments, and actions taken

Determined service charges

Controlled basic accounting functions such as checking invoices and making deposits

Confirmed compliance withal Federal and State laws

Photocopied, scanned and faxed

Sent emails

Prepared outgoing mail and packages

Typed documents and correspondence

Checked and entered data

Updated and maintained databases

Managed petty cash

Monitored and ordered inventory of office supplies

Kept office area neat and tidy

Clerical Clerk Eastern KY Recycling Crab Orchard, Ky

Aug 2015 – April 2020

Answered phones, sorted mail, filed, typed, photocopied, mailed out material

Recorded details of inquiries, complaints, comments, and actions taken

Determined service charges

Controlled basic accounting functions such as checking invoices and making deposits

Confirmed compliance withal Federal and State laws

Photocopied, scanned and faxed

Sent emails

Prepared outgoing mail and packages

Typed documents and correspondence

Checked and entered data

Updated and maintained databases

Managed petty cash

Monitored and ordered inventory of office supplies

Kept office area neat and tidy

Collection Agent Springleaf Financial/One Main London, KY

July 2013 – Nov 2018

●Identified outstanding debts and monitored assigned accounts

●Assisted customers with complains or questions

●Meet and exceeded daily goals

●Trained new employees

●Handled mortgage loans/personal loans

●Followed all national, state, and local financial rules and regulations

●Maintained client confidentiality

● Implemented repayment schedules and deadlines

VP Sales & Marketing Jondy Chemicals London, KY

Oct 1993 – June 2008

●Managed sales teams and maintained sales operations

●Outlined and managed sales budget

●Set quarterly and annual sales goals

●Motivated the sales teams to achieve their goals

●Provided detailed sales forcing

●Over seen 10 Sales Representatives in the Telemarketing Department throughout the Untied States

●Trained, implemented sales scripts, and day to day duties as requested

References

Upon Request

Contact this candidate