Administrative
Resume:
Sarah Compton
Project Coordinator/Office Manager
Fredericksburg, VA 22407
***************@*****.***
To work in a successful, challenging and fast paced environment to demonstrate my work ethics, use my skills in planning, analyzing and project coordination and to have the ability to exceed in any challenges provided to me.
My educational background has given me the opportunity to work successfully in any customer service industry. I am dependable, hard working and an enthusiastic individual with excellent customer service and computer skills. I have a great deal of experience as a project coordinator with excellent knowledge of business requirements and project handling. I am a quick learner and complete all assigned tasks in a timely manner. I enjoy assisting others to accomplish team goals and ensuring project completion.
Highlights and Core Strengths
- 12 years of Customer Service
- Knowledge and Experience working with various types of government contracts, including Indefinite- Delivery, Indefinite-Quantity (IDIQ), Task order-type contracts, Blanket Purchase Agreements (BPAs), GSA schedules, Firm Fixed Price, and Time and Materials contracts.
- Organizational and Documentation skills for documenting project schedules, responsibilities and progress.
- Coordination skills with which to develop cordial relationships with other supervisors and clients in completing projects.
- Experience in Building Operations and Space Management. Assist Project Managers as well as Employee motivation.
- Ability to multitask, prioritize, problem solve and show attention to detail.
- Database/Software Proficiency – QuickBooks, Microsoft Office; Outlook, Excel, Word, PowerPoint and Adobe Reader. MAXIMO/CMMS experience – ARCHIBUS - JD Edwards – Citrix - Staffview - Lotus Notes Authorized to work in the US for any employer
Work Experience
Project Operations Specialist / Office Manager
JSS Services, LLC - Stafford, VA
February 2016 to July 2021
• Worked with various government contracts, including Indefinite-Delivery, Indefinite- Quantity (IDIQ), Task order-type contracts, Blanket Purchase Agreements (BPAs), GSA schedules, Firm Fixed Price, and Time and Materials contracts.
• Design, develop, coordinate, and facilitated the execution of specified projects with team members, clients, and vendors.
• Established project priorities and schedules, in line with strategic plans and operating objectives.
• Developed and drafted proposals and collaborative agreements for new and/or revised strategic policies, programs, and/or operating procedures. Gathered submittals to government for approval to perform work.
• Communicated effectively, both orally and written, with excellent interpersonal skill.
. Tracked, maintained, and reported status of projects from initiation through completion. Conducted quality control inspections and coordinated client inspections and acceptance of completed projects as well as ensuring all safety requirements were met.
• Performed computer operations and generated reports through Microsoft Word, Excel and PowerPoint daily.
• Submitted secured documentation and access forms accordingly for employees to access government buildings as needed.
• Submitted Certified Payroll per Davis Bacon Wage Scale as well as submitting employee Payroll using QuickBooks.
• Executed Purchase Orders, Invoices and Billing.
• Established and maintained office files. Made arrangements for conferences and meetings.
• Compiled and recorded production data from individual worker production sheets, following prescribed recording procedures. Calculated such factors as types and quantities of work performed, hours expended and material costs. Wrote reports based on data compiled and maintained appropriate records. Customer Service Representative
Regus Management - Stafford, VA
May 2015 to May 2016
• Answers multiple phone lines, Schedule tours for potential clients interested in our office space, Schedule appointments for clients and set up meeting rooms and video conferences as well as arranging catering when needed.
• Answer product and service questions about our offices packages and up selling. Suggesting information about other services.
• Opens and maintains customer accounts by recording account information and running several reports on a daily basis.
• Maintain financial accounts with clients, Resolve invoices and Update floor plans. Follow planogram for all offices. Ordering.
• Provide Printing, Scanning, Faxing and Mail service for all clients Multi-Channel Sales Associate
Best Buy Inc. - Stafford, VA
October 2014 to May 2015
· Answered multiple telephone lines and delivered solutions to customers. Answered product and service questions.
· Make sales in store as well as over the phone for store pickup or delivery. Prepare ordered product reports by collecting and analyzing customer information. Perform returns, exchanges and trade in upon inspection of all products.
· Schedule and confirm appointments for delivery. Maintain records and follow up with all orders.
· Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; explain the best solution to solve the problem; expedite correction or adjustment and follow up to ensure resolution.
Receptionist/Scheduler
Inspired Electrical Solutions, Inc. - Locust Grove, VA March 2014 to June 2014
· Answered multiple telephone line, greeted clients, took messages, scheduled appointments for electrical installs and repairs and entered all appointments into the office scheduler for each technician. Processed mail.
· Confirmed all appointments with customers in a timely manner and followed up with all services.
· Scheduled all county inspections for each job phase.
· Ran reports, filed and kept records for all jobs. Project Control Coordinator/IDIQ Assistant
EMCOR Government Services - Washington, DC
June 2012 to February 2014
Consistently delivering world-class facility management services to our customers while maintaining effective relationships with our vendors. Compiles and records production data for industrial establishment to compare records and reports on volume of production, consumption of material, quality control and other aspects of production. Data from such documents as customer orders, work tickets, product specifications, and individual worker production sheets, following prescribed recording procedures and using Automatic Data Processing Equipment, calculates such factors as types and quantities of work performed, hours expended and material cost. Writes reports based on data compiled and maintains appropriate records, compiles, from customer work orders and other specifications, detailed work tickets for use by maintenance personnel as guides in performing requires services. Prepare written work schedules based on established guidelines and work priorities, and distributes schedules to assigned employees, dependent on site location. Respond to routine telephone requests which have standard answers; refer calls. Types, takes and transcribes dictation, and establishes and maintains office files. Make arrangements for conferences and meetings. Provide regular communication to both EMCOR project management and government facility technical representatives. Ensures effective Government customer satisfaction and ensures all safety requirements are met. Responsible for generating/assigning field related purchase orders. Receive and process work requests by loading all work requests into ARCHIBUS and RBOS related work requests into MAXIMO. Work requests may range from a need for additional space, facility modifications, furniture repair, landscaping, HVAC, electrical, etc. Populate and update work request status and equipment data (model number, serial number, location, etc.) in MAXIMO and ARCHIBUS.
Project Control Coordinator
EMCOR Government Services - Washington, DC
March 2011 to June 2012
Compiles and records production data from such documents as customer orders, work tickets, product specifications and individual worker production sheets, following prescribed recording procedures and using Automatic Data Processing Equipment. Calculates such factors as types and quantities of work performed, hours expended and material costs. Writes reports based on data compiled and maintains appropriate records. Compiles from customer work orders and other specifications, detailed work tickets for use by maintenance personnel as guides in performing required services. Prepares written work schedules based on established guidelines and work priorities and distributes schedules. Prepares proposals for structural, mechanical, and electrical repairs, maintenance and minor construction work. Tracks, maintains and reports status of projects from initiation through completion. Conducts quality control inspections and coordinates client inspections and acceptance of completed projects as well as ensuring all safety requirements are met.
Sales Merchandiser
Jacksonville FL - Fredericksburg, VA
January 2007 to March 2011
VA (Jacksonville FL)
Part time Merchandiser; servicing grocery stores within 50 miles around Fredericksburg. I worked as part of a reset team. I pulled and reset pan-o-grams, moved and cleaned shelves as needed, adjusted pricing, helped customers in product knowledge, communicated with management and logged information into handheld computer daily. Delivered marketing solutions that increased sales. Built displays for point of sale and reset product on shelves. Data Entry. Excellent Customer Service. General knowledge of all products in store. Communicated with management and vendors on a daily basis. Corresponded with clients, ensured that a proper level of stock was maintained, and that the merchandise was displayed appropriately with proper signage and favorable shelf placement. This includes setup, plan-o-gram execution, as well as the stocking, fronting, facing, and rotating of the manufacturer's products. Client and vendor interaction
Asst. Office Manager
Warren Construction - Woodbridge, VA
May 2007 to May 2010
Assist in job estimating, invoice and procedures, assist in procurement closeouts and maintain database with vital job information. Project coordination. General Service Administrative duties, PMA proposals, letters, and marketing materials.
General filing/File organization. Provide account management support for Project Managers. Support Department Manager for any special projects identified. First in line responsibility for generating/ assigning field related purchase orders. Correspondence with clients Client and vendor interaction
Retail Merchandiser
Lego Systems Inc - Fredericksburg, VA
November 2006 to January 2007
Enfield CT)
Seasonal merchandiser servicing accounts in the surrounding VA area. Retrieved and stocked product at shelf level and built incremental displays. Use of ladders while following safety procedures. Assisted customers on product knowledge price and sales. ensured that a proper level of stock was maintained, and that the merchandise was displayed appropriately with proper signage and favorable shelf placement. This includes setup, plan-o-gram execution, as well as the stocking, fronting, facing, and rotating of the manufacturer's products. Pricing, setting point of purchase, communicating with management daily and logged information into the computer daily Postal Clerk
United States Postal Service - Fredericksburg, VA
February 2006 to July 2006
Part time employee, sorting and distributing the mail as well as working the window in the front of the store, selling merchandise, weighing packages, pricing and shipping out. Responsible for money in my drawer and cash flow. Answered phones and assisted customers as they were needed. Loaded and unloaded trucks as needed. Separated all mail received from trucks and conveyors for dispatch to other conveying units and separated and delivered mail for delivery to distribution areas. Placed empty sacks or pouches on racks, labeled them where prearranged or where racks are plainly marked, dumped mail from sacks, cut ties, faced letter mail, carried mail to distributors for processing. Separated outgoing bulk mails for dispatch and loaded mail onto trucks. Performed a variety of sales and customer services at a retail desk. Rented post office boxes, received rental payments, conducted reference checks, and completed related forms. Maintained appearance of retail area by setting up, arranging, and replenishing displays, selling areas, work stations, storage areas and merchandise racks. Retail Merchandiser
Lego Systems Inc - Fredericksburg, VA
October 2005 to February 2006
Enfield, CT)
Cashier
Wal-Mart Super Center - Fredericksburg, VA
August 2004 to June 2005
Greeted customers daily in a professional manner, personally serviced their needs through register operations and complied to their needs. Processed transactions and solved questions regarding the pricing of products. Efficiently operated all cash register equipment. I was accountable and responsible for money in my register daily and to balance accurately. I acquired knowledge of store procedures and worked in departments as needed. Displayed product, set pricing and serviced return product. Supported Department Manager for any special projects identified. Greeted customers warmly as they made purchases. Scanned all items, processed cash, check and credit card transactions and deactivate security devices on bags and items purchased. Verify customers' ages when they bought restricted merchandise. Cleaned work areas and returned merchandise to shelves and racks. Education
High school diploma in Business Leader of America
Riverbend High School
2004 to 2005
High school diploma in Marketing Course
Chancellor High School - Fredericksburg, VA
2001 to 2004
Skills
• Database/Software Proficiency – QuickBooks, Microsoft Office; Outlook, Excel, Word, PowerPoint and Adobe Reader. MAXIMO/CMMS experience – ARCHIBUS - JD Edwards – Citrix - Staffview - Lotus Notes
(3 years)
• Facilities Management
• Proposal Writing
• Construction Estimating
• Presentation skills
• Customer relationship management
• DoD Experience
• Project Management
• Computer Networking
• System Administration
• Business Development
• Accounts receivable
• Customer support
• Accounting
• Accounting
• Customer support
• Communication skills
• Accounts receivable
• Microsoft Excel
• Microsoft Office
Certifications and Licenses
TS/SCI Clearance with Poly
August 2011 to February 2015
(Granted 8/9/2011)
Certificate of Appreciation in recognition of outstanding service to the Defense Intelligence Agency/DIA Police
June 2012 to Present
6/27/2012
OSHA 10 Certified
June 2011 to Present
6/9/2011
Assessments
Customer Service Skills — Proficient
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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