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Desk Specialist Customer Service

Location:
Bridgeport, CT
Salary:
70000
Posted:
May 05, 2023

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Resume:

JOHN A. MURPHY

PO Box **** 917-***-****

Fairfield, CT 06824 adwxu4@r.postjobfree.com

PROFILE

Extensive sales and management experience in the financial services and home improvement industries. Most recent experience includes various positions within Lowe’s Stores of Norwalk and Milford, Connecticut operations with consistent top sales performance. COMPETENCIES

•Sales/Marketing/Business Development • Market Penetration Strategies

•Staff Coaching & Relationship Building •Customer Service & Retention WORK EXPERIENCE

EXPRESS EMPLOYMENT SHELTON, CT

DIRECTOR BUSINESS DEVELOPMENT 03/2022-01/2023

• Responsible for revitalizing new and existing customer base after being dormant during covid

• Increased total available sales territory by 32%

• Increased client base by 25%

• Increased revenues by 28%

LOWE’S – NORWALK, CT & MILFORD, CT

PRO DESK SPECIALIST 11/2019 – 3/2022

• Responsible for national, regional and local contractor sales throughout the entire store.

• Prepare estimates and coordinate complete sales cycle for large projects across entire product line.

• Responsible for sourcing, supply chain management and delivery logistics for all sales. FLOORING AND TILE SPECIALIST 11/2017 - 11/2019

• Managed all flooring sales and installation for both retail and commercial projects

• Consistently in top 10% of salespeople for New England region, instrumental in reaching and exceeding store sales goals.

INSTALL SALES COORDINATOR 4/2016 - 11/2017

• Managed installation of all Lowe’s products for bath and kitchen installations.

• Responsible for coordinating all logistics such as sourcing products, item delivery and scheduling labor.

MURPHY PROPERTY MANAGEMENT 4/2013 - 4/2016

MANAGING PARTNER

• Successfully managed and completed fifteen home renovation projects: Responsible for bidding, cost analysis, scheduling, permitting and material procurement.

• Managed construction team and subcontractors and managed finances for all projects. KNIGHT CAPITAL GROUP 4/2012 – 3/2013

DIRECTOR, Institutional Equity Sales

• Provided equity research to major institutional accounts including hedge funds, mutual funds, investment managers and private equity firms.

JM CONSULTING 10/2011 - 4/2012

DIRECTOR OF RESEARCH

• Special Situations research analyst generating equity ideas for long/short hedge fund; Research and Compliance for startup alternative investment website and advisory firm. WILLIAMS CAPITAL GROUP 12/2010 - 9/2011

DIRECTOR OF RESEARCH

• Recruited six fundamental industry Analysts to re-establish a research platform, as well as a third-party marketing platform.

• Spearheaded the start-up of an independent institutional equity research platform; Recruited and supervised four Fundamental Research Analysts. AMERIPRISE FINANCIAL 5/2008 - 1/2009

FINANCIAL PRODUCT ANALYST

• Recruited to provide analytical and research support for one of the largest and most successful financial planning groups within Ameriprise.

SOLEIL SECURITIES 9/2005 - 5/2008

DIRECTOR, Institutional Equity Sales

• Provided equity research to major institutional accounts including hedge funds, mutual fund groups, insurance companies, and foundations.

ULYSSES PARTNERS LLC 4/2004 - 9/2005

MANAGING PARTNER

• Founder and Managing Partner of multi-faceted firm servicing hedge funds, expanded client base to twelve funds of various investment disciplines. RAYMOND JAMES 5/2003 - 4/2004

MANAGING DIRECTOR

• Successfully launched new middle markets effort, introduced 120 new accounts, and expanded institutional accounts bases by 10% and firm revenues by 12%. DEUTSCHE BANK 6/1996 - 5/2003

DIRECTOR, Middle Markets

• Led twenty sales professionals and traders, managed six regional sales desks producing $135 million in revenues; Established one of the first hedge fund teams to market entire product offering.

EDUCATION

IONA COLLEGE, New Rochelle, NY Bachelor of Science in MARKETING & FINANCE



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