Service Representative Data Entry
Resume:
MaShelle Hawkins
**** ******* ***** ****. *** D*
Tallahassee Fl 32303
*****************@*****.***
Professional Experience
Customer service focused professional with cross-functional medical claims, pharmacy, clerical and management experience. Team-oriented attitude ; works collaboratively within a team to make quality patient care a priority.
EXPERIENCE
Phlebotomist & Medical Assistant / Impact Health
2021- Current
Covid swabs
Secure all samples
Accurately fill out all patient paperwork
Phlebotomist/ Vista
2020- 2021
Responsible for taking blood samples from covid patients
Secured samples for delivery to hospital
Production associate/ ASM
2019 to 2020
Package and seal mask
Administrative Assistant / WellMed
2019 to 2019 (furloughed due to Pandemic )
Notating meeting
Book business related travels
Responsible for efficient operations of the office
Debris Monitor/ Neil Schaffer
2018 to 2019
Debris feedback on assigned projects
Ensured debris loads are contained in the loading containers
Recorded and documented GPS coordinates and photos
Monitored contractor safety and report potential issues to the feild supervisor
Receptionist/ Department of Children and Family
2017 to 2018
Processed “Food for Florida” through hurricane Irma
Assisted with clients applications
Medical assistant/ phlebotomist Locicero medical group Tampa Florida 2013 to 2015
●Work with up to 35 adolescents, adults, and geriatric patients per shift.
●Take and record vital signs and medical history
●Assist physicians with exams and procedures including suture removals and ear lavages.
●Administer injections, EKGs, and draw blood (approx. 40 per shift)
●Provide medical and clerical support for clinical staff for front and back office.
●Answer incoming calls, schedule and confirm appointments, pull charts handle check in and check out, verify insurance coverage and call in prescriptions.
●Enter and post patient information into database after office procedures.
Keep all files and reports current in the patient's chart.
Retail sales/ customer service associate Kohls Department Store Brandon fl 2011-2013
●Interacted with customers in a positive manner.
●Processed transactions, stocked shelves, and managed inventory levels Demonstrated high level of customers er service
Office manager childcare professional training Tampa Fl
2007-2010
●Responsible for the efficient operation of the office
●Handled payroll and scheduling
●Experienced in standard office administrative functions
●Made certain the office remained organized and running smoothly.
Medical claims processors/ CSR WELLCARE Tampa Fl
2006 to 2007
●Received 70-80 calls per day
●Provided timely and accurate processing of medical insurance claims.
●Prepared documents and other paper work relating to claims
●Ensured claims were in compliance with rules.
●Thoroughly reviewed and ensured the accuracy of information.
●Kept meticulous records of claims, and followed up on unresolved cases.
CUSTOMER SERVICE REPRESENTATIVE (call center) PHARMERICA TAMPA FL
2004 to 2006
●Interfaced with clients via 150/200 inbound and outbound calls.
●Assisted the pharmacist with facilitating prescriptions
●Input patient's data and medication orders into computer
●Communicated effectively with internal and external clients
●Filed medications and request and followed-up to ensure delivery of medications.
EDUCATION
Ultimate Medical Academy -
Phlebotomy Technician
2013
SKILLS
●Phlebotomy/ Venipuncture
●COVID facility experience
●Vital signs
●Patient care
●Computer skills
●Typing 45+wpm
●MS OFFICE (word, excel, PowerPoint)
●Order entry/ data entry
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