Stuffing Envelopes Mortgage Underwriter
Resume:
Cynthia Henry
Phone: 281-***-**** *****************@*****.***
Port Arthur, TX 77640
OBJECTIVE
Highly motivated Office assistant with experience managing business office functions and providing executive level support to clients with the highest level of detail. Ability to strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain a level of excellence within high-volume environments. Maintain excellent knowledge of agency guidelines and company policies. Delivering high level of communication, problem solving, and relationship building.
PROFESSIONAL EXPERIENCE
LoanDepot Remote Aug – 2020 to Apr 2022
Conventional Mortgage Underwriter
Examine loan file documentation to determine the acceptability of the applicant’s credit history.
Underwrite using Fanniemae and Freddie Mac to facilitate the risk analysis evaluation process.
Updated Desktop Underwriter and Loan Prospector origination systems to obtain Automated Underwriting System (AUS) loan decision.
Carefully analyze all income, credit, and asset documentation verifying all quailing parameters.
Calculate income all income including wage earner and all self-employed income types (Sch C, Partnership, S-Corp and Corporations)
Analyze credit reports assuring name matches how borrowers are taking title, social security matches other documentation in file, there are no warnings, frozen repositories, disputed trade lines, and that scores meet guideline requirements.
Responsible for appraisal review and approval, inclusive of verifying value, property address, property classification, purchase price, Homeowner Association dues, etc. all match Final AUS.
Guarantee all asset statements reflect the borrower's name, the financial institution is listed, and if it is a computer print-out the teller has stamped/dated it. Confirm all asset statements are no more than 90 days old for an existing home and 120 days for a new home and at least a 30-day history is evident on the statement.
Review all title commitments, inclusive of purchase price, loan amount, judgments, vesting (to match loan documents), proper endorsements, proposed insured, chain of title, CPL, tax cert and wiring instructions.
Work with all team members to ensure closing deadlines and dates are met to maintain a high level of customer satisfaction.
Epiq Global Services Houston, TX June – 2019 to Aug 2020
Records Clerk
Scan or read incoming materials to determine how and where they should be classified.
Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.
Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.
Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Answer questions about records or files
Keep records of materials filed or removed, using logbooks or computers and generate computerized reports
Add new material to file records
Create new records as necessary
Gather materials to be filed from departments or employees
Find, retrieve and make copies of information from files in response to requests and deliver information to authorized users
Track materials removed from files to ensure that borrowed files are returned.
Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements
Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper condition
Modify or improve filing systems or implement new filing systems
Design forms related to filing systems
Ricoh USA Houston, TX June 2016 to June 2019
Sr. On-Site Specialist/Site Leader
Answer Phones calls and emails for clients seeking information and directing calls appropriately
Greet visitors and check them into the visitor’s log and issue visitor’s badges
Respond to all questions from staff & clients via phone, face to face & emails
Perform various Mail Center duties (sorting, metering stuffing envelopes, deliveries, and shipping labels)
Booking and maintain conference rooms, managed calendar for facility and assisted facility manager
Order office supplies, maintain office equipment & submit building maintenance request
Submit documentation for security badges & parking access and maintain a detailed report of all updates
Create & submit monthly office reports
Train & mentor, all new hires
Service Corporation International (SCI) Houston, TX Oct-2008 to Aug 2018
Pre-Processor/Trust Compliance
Documented and tracked annual report documents in the database.
Paid monthly & quarterly invoice, prepare memos, invoices, and reports via Spend smart software.
Entered, edited & revised information on computer system ensuring accurate client & case data for cancellation request.
Schedule meetings and prepare appropriate agendas for meetings, while maintaining the manager’s calendar
Assisting location and clients to resolve issues
Identifies opportunities to increase customer retention and satisfaction through the use of up/cross training strategies and excellent communication skills.
Well organized, with the ability to multitask and prioritize workload.
Documents the system in detail all interactions with customers.
SKILLS & COMPENTENCIES
Proficient in Microsoft Office, Troubleshooting/ Problem Solving
Proficient in Encompass, Desk Underwriter and Loan Product Advisor
World-Class Customer Service, Reports & Documentation, Multi-tasking & verbal & written communication skills
Customer Order Fulfillment, Complaint Handling in the fields of Utilities, Banking and Product services
TWIC card holder
Texas Alcoholic Beverage Commission Certified
Contact this candidate