Customer Service

Marquis Pleasants

*** ******** *****, ********, **, 23225

Phone: 804-***-****

Email: ****************@*****.***

Objective

To obtain a career that will allow me to enhance my skills and knowledge while climbing the ladder of success within the company.

Employment History

01/2015 - Current

Stylist / Owner

Marq Cutz Mobile Salon, Richmond, VA

• Provide exceptional hair service via travel

• Scheduling Appointments

• Follow-up on services provided

• Re-order products per inventory

05/2019 - 02/2020

Tech Support Advisor

Kelly Services, Richmond, VA

• Managing large amounts of inbound/outbound calls remotely in a timely manner.

• Following technical scripts on every call while adhering to company policies.

• Identifying consumer’s needs, clarifying information, research every issue and providing solutions.

08/2018 - 01/2019

Customer Service Representative

Maximus Federal, Chester, VA

• Managing large amounts of inbound/outbound calls in a timely manner.

• Following call center scripts when handling different topics while following HIPPA laws.

• Identifying consumer’s needs, clarify information, research every issue and providing solutions.

01/2014 - 01/2015

Office Manager

H.Y.P.E. Counseling Services, Richmond, VA

• Responsible for overall front office activities including the reception area, mail, large purchasing requests and facility.

• Checking clients in and out, scheduling appointments, insurance verification.

• Directing and coordinating office services and related activities, including developing and supervising programs for the maximum utilization of services and equipment.

• Ensured that all daily and weekly reports for Medicare and Medicaid were done in timely manner.

• Arranging internal office meetings.

10/2013 - 01/2014

Assistant Program Director

Atlantic Outreach Group, Richmond, VA

• Assisted those who are overwhelmed by physical, mental, emotional, social, and financial challenges, by referring them to the programs and services they need to change their lives for the better.

• Organized and facilitated community events such as food pantries, holiday food baskets, food drives, soup kitchens, back-to-school drives, and feeding the homeless in various parks.

02/2012 - 06/2013

Shift Manager

Chick-Fil-A, Williamsburg, VA

• Duties included management functions, such as budgeting labor, speed of service, bank runs, marketing, accounting, and personnel work.

• Participated in outside events sponsored by Chick-Fil-A such as the 5K run at Christopher Newport College and the Christmas Dash 10k held at Busch Gardens. 09/2010 - 10/2011

Front-End Manager

The Home Depot, Norfolk, VA

• Duties were to make sure that my front-end ran as smooth as possible.

• Creating a great and customer friendly atmosphere for both my employees and customers.

• Carrying out daily tasks passed down to me from my Assistant Manager. Following up with my Head Cashiers to make sure that the tasks and responsibilities are complete that were delegated by me.

• Made sure that the end-caps on the front-end were set every Wednesday.

• Made sure that my customers had a wonderful shopping experience and invite them back.

06/2008 - 07/2010

Front-End Zone Supervisor

Walmart Stores, Portsmouth, VA

• Duties were to make sure that my front-end ran as smooth as possible.

• Creating a great and customer friendly atmosphere for both my employees and customers.

• Carrying out daily tasks passed down to me from my Assistant Manager. Following up with my Head Cashiers to make sure that the tasks and responsibilities are complete that were delegated by me.

• Made sure that the end-caps on the front-end were neat and clean.

• Made sure that my customers had a wonderful shopping experience and invite them back.

02/2007 - 06/2008

Senior Collections Representative III

NCO Financial Group, Virginia Beach, VA

• Handled fraudulent accounts that were opened.

• Listened to customers that called in to set up an account with a company named Bill Me Later.

• After contacting the customers that fell into the collections spool with no payments at all, I started an investigation pertaining to fraud.

• Located and notified customers of delinquent accounts by mail, telephone, or email to solicit payment.

• Receiving payments and posting amounts collected to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Education History

Certification

Vocational School Certificate

Virginia College, Richmond, VA

Honors and Activities

Chick-Fil-A - Awarded funniest/caring employee that most would prefer to be work with. Wal-Mart Stores - Employee of The Year for dedicated and outstanding customer service NCO Financial - Employee of The Month for two consecutive months NCO Financial - Highest Collector Award for three consecutive months

• Duties included management functions, such as budgeting labor, speed of service, bank runs, marketing, accounting, and personnel work.

• Participated in outside events sponsored by Chick-Fil-A such as the 5K run at Christopher Newport College and the Christmas Dash 10k held at Busch Gardens.

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