Cesar David Davila

Windows Administrator, Cyber Security Specialist

*** ***** ***

Brick Town NJ, 08723

732-***-****

adwxtf@r.postjobfree.com

EXPERIENCE

RWJBarnabas Health, Somerset. NJ – Identity and Access Management

July 2021 – Present

I manage the central access management que for account provisioning, email, or access to AD groups or share drives.

I manage the Service now que for the account provisioning, email and access to share drives and other domains.

I troubleshoot access over email with end users.

I provision expedited access for any employee starting right away.

I work in ARS creating user accounts, unlocking accounts, changing passwords.

I created distribution lists, shared emails,and linked mailboxes.

I also support the emails and teams for any discrepancies people may encounter throughout the day.

CHUBB Insurance, Whitehouse Station. NJ – Privileged Identity Support Analyst

May, 2020 – July 2021

I manage the outlook and support line which provides tier 1 support for any logon issues, authentication issues, error codes, and access to machines or if credentials are needed.

I onboard service accounts into CyberArk and link dependencies for password management and password rotation.

I worked in Active Directory creating user accounts, unlocking accounts, changing passwords.

I added admin accounts to machines by connecting to servers and accessing local users and groups and providing users rights and permissions based on what they need.

I provision administrator accounts for RDP connections that are vaulted through CyberArk. That entails coming up with a naming convention that fits our standard, creating the username in active directory, creating a safe in CyberArk for the accounts and onboarding the accounts into CyberArk.

I also ran metrics reports for user accounts activities, failures, devices for audits and for documentation.

I was a Scrum Master for a regional team in Monterey that required me to have a daily stand up with them and fix any impediments before the work day began, also provided support throughout the day.

York Telcom Corporation, Eatontown. NJ – Service Desk, Proactive Monitoring, Technical Services.

October, 2019 – April, 2020

I monitor, update and maintain tickets in a defined ticketing system. I would check if the device has been properly fixed and provide current steps and next steps to the customer. If the device has been properly troubleshooted and fixed I would go ahead and sign off and close the ticket providing an email to the customer on the status and device health of the machine.

I would answer phone calls on the help desk and open tickets in servicenow based on the severity of the issue. I would provide the ticket number for tracking purposes to the customer. After that I would troubleshoot the issue. If the issue was too complex to fix I would escalate it to an appropriate engineer to fix.

Through our proactive monitoring system I would check on device health and availability and see if the device has been interrupted, if so I would reach out to the current point of contact and inform them of the current issue, providing a ticket number for tracking purposes and possible solution for hands on fix.

I would install software, based on guidelines

I would troubleshoot software in the standard software image and 3rd party applications.

TJR Enterprises LLC, Howell. NJ – Server administrator, Service Desk, Site Management, Equipment deployment.

September, 2019 – December, 2019

I go to client business and set up machinery such as computers or printers.

I update Windows servers overnight for most businesses that run throughout the day.

I’m in charge of running the help desk some days, which entitles answering phone calls and fixing issues the end user might have. This also requires me to start a ticket and properly move it up the chain of command if applicable.

Cool Beans, Toms River NJ — Head chef

September, 2015 - January, 2019

As head chef I oversaw making specials for the week.

Prep fresh food every morning

Checking delivered food every morning for rotten produce and missing produce

I was required to keep my equipment and workstation clean

Keep the kitchen up to code.

Boston Market, Brick NJ — Chef/Server

June 2014 - October 2015

Cooked food

Made sure everything was up to temperature.

Customer relations

Waiting and serving

Keeping everything cleaned and sanitized

EDUCATION

CyberArk Training, Online — CyberArk Privileged Access Security Course, CyberArk Certified Trustee

May, 2020 – May, 2021

Polycom University, Online — Video conferencing equipment, Business Media Smartboards, Audio and Visual equipment, Polycom Realpresence, Polycom RealConnect, Assessment and deployment

October, 2019 – April, 2020

Bar PC Training, Toms River NJ — Windows 2016 Server Administrator, Virtualization Security Specialists

March 2019 – October 2019

Atlantic Cape Community College, Black Horse Pike NJ — Culinary Arts/Nutrition

September 2012- June 2013

Brookdale Community College, Asbury Park NJ — Culinary Arts/ServSafe

September 2011- June 2012

Brick Township Vocational Institute, Brick Town NJ — Culinary Arts

September 2008 - June 2010

Brick Township High School, Brick Town NJ — GED

September 2006- June 2010

SKILLS

CyberArk Certified Trustee

Centralized Access Management

CyberArk Administrator

ServiceNow

Windows Server Administration

Active Directory

ARS experience

HP Printer Deployment and management

Proficient in Windows 8 and above included web based services and applications

Proficient in Excel, Word, Power point.

Proficient in Google based services and applications.

VMware Associate

LANGUAGES

Proficient in Spanish and English. Able to read write and speak both languages.

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