Office Manager Customer Service
Resume:
George Young
Antioch, CA *****
****************@*****.***
U.S. Army Veteran and Professional Office Manager with 15+ years’ experience in training, human resources, operations, administrative and account management functions. Proficient in Windows, Linux and MAC systems including Microsoft Word, PowerPoint, Excel, Outlook, Google Docs and CLI for UNIX.
Work Experience
Parts Sales Manager
AutoZone - Antioch, CA
May 2021 to Present
• Ensures assigned store tasks are completed in a timely manner on assigned shift
• Operates cash registers and follows established cash handling procedures
• Follows company policies and loss prevention procedures
• Maintains a safe working environment including PPE (Personal Protective Equipment)
• Maintains store appearance and merchandising standards as directed
• Ensures that merchandise is restocked and placed in their respective areas
• Utilizes database to help customers locate merchandise or find suitable alternatives
• Maintains product knowledge and current promotions through AutoZone systems and information sources
• Assists with the installation of wipers blades, batteries and light bulbs
• Utilizes OBDII to read codes from customer’s automobiles
• Ability to diagnose automobile problems and recommend solutions
• Communicates with managers regarding customer concerns and employee matters
• Actively engaged in developing more effective customer service skills
• Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations
Team Lead, Pricing and Inventory Manager
Tractor Supply Company - Brentwood, CA
July 2020 to September 2021
Executed assigned basic, promotional, and seasonal merchandising activities, maintaining over 95% score during store review.
Perform Opening/Closing procedures
Assess store condition and assign duties
Organize and prioritize workflow
Recovery Of Merchandise
Perform regular and promotional price change activities
Resolve customer complaints/issues and ensure the customer has a positive experience
Assisted Team Members on appropriate application of policies and procedures. HR and Program Administrator
Stanford Institute for Economic Policy Research - Stanford, CA September 2015 to January 2018
Successfully Developed and implemented procedures to hire approximately 30 Undergraduate Research Assistants, annually, including close to approved H1B visas for international candidates
Coordinated with management and contractors for redesign of building space to accommodate new employees
Designed and implemented new onboarding and exit processes that resulted in better accountability for department assigned equipment and a 20% increase in equipment returned upon employee exit.
Assisted in the Negotiation of approximately 25 salary offers and over 15 sign-on bonuses/relocation packages, annually, at both the exempt and nonexempt level
Introduced a New Employee Buddy System, drastically cutting down on new employee mistakes
Coordinated with higher management and vendors in the planning, organization and facilitation of approximately 15 events a year, including negotiating contracts for the venue, catering, transportation, Speaker’s honorarium, rentals, and setup/breakdown/janitorial services,
Implemented an online room reservation system resulting in 90% fewer reservation conflicts Business Operations Manager
Infortech Corporation - San Jose, CA
June 2015 to August 2015
Maintain business contact database of potential clients and business partners.
Schedule meeting with customers as and when needed
Perform travel arrangements, events planning/coordination, and other related activities.
Manage operation and maintenance of office equipment such as printers, fax, etc.
Perform book-keeping and management of office files
Perform cash management and bank reconciliation activities in accordance with company policy and procedures
Managed onboarding and exit processes. Coordinated new hire training and exit interviews. Office Manager
D. Sanchez and Associates - Santa Clara, CA
September 2014 to June 2015
Manage all day-to-day office operations including extensive scheduling and calendaring
Responsible for accounts receivable, accounts payable and payroll processing
Track all customer files and manage customer relations on a daily basis
Create and manage business relationships with potential customers and existing clients
Manage employee schedules to ensure efficiency
Set-up outgoing shipments and transports as needed
Process all new hire and exit paperwork
Department Manager
Real Action Paintball - Gilroy, CA
June 2012 to September 2014
Managed business development and customer relations for Military and Law Enforcement clients throughout the country
Developed custom training programs for new and existing clients based on individual client needs and resources
Created and managed business relationships with potential customers including providing detailed quotes and product demonstrations
Responsible for extensive scheduling – setting up appointments with prospective clients both domestic and international
Negotiated and managed all government contracts and General Service Administration
(GSA) accounts
Assisted customers with product and technical support as needed Account Manager
Advanced Business Acquisitions - San Jose, CA
January 2009 to June 2012
Promoted products and services to client’s existing and prospective customers
Increased sales by raising the profile of the client’s business, through targeted promotional marketing campaigns and strategies
Built customer base by utilizing various business development techniques – relying heavily on a successful relationship-building campaign
Vendor Specialist
Simpson Strong-Tie - Brea, CA
August 2005 to January 2009
Tracked store orders, inventory control and product placement for 50 stores throughout the Greater Los Angeles Area
Created, distributed and maintained product display models and literature for stores in district
Held product knowledge seminars for vendors and customers in product types and
“best practices” for client use
Education
Bachelor of Arts in Business Management
Northwest University - Kirkland, WA
Bachelor of Science in Computer Information Management Loyola Marymount University - Westchester, CA
Skills
• Product Demos
• Contract Negotiation
• Bank Reconciliation
• Business Management
• Human Resources
• Google Docs
• Accounts Receivable
• Program Development
• Training & Development
• Journal Entries
• Pricing
• Event Planning
• Financial Report Writing
• Negotiation
• Business Development
• Payroll
• Account Management
• Marketing
• Accounts Payable
• Bookkeeping
• Research
• Merchandising
• Office Management
• Operations Management
• Management
• Purchasing
• SAP
• Accounting
• Linux
Certifications and Licenses
SHRM Senior Certified Professional
SHRM Certified Professional
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