Customer Service General Manager
Resume:
ARVINDA KAUL
Purvanchal Royal City,
Plot No. GH-05, Sector CHI – V,
Greater Noida, G B Nagar, [U.P]
Zip Code: 201 310
adwxs6@r.postjobfree.com
linkedin.com/in/arvind-kaul-79265415
Work Experience
June 2010 till Recent
• Country Head & Consultant with M/s Larson & Toubro Limited. Bhutan An elite Engineering Company having a GoI & RGoB Hydropower Project of 1200 MW with almost 3000 workforces. Main responsibility Administrative Management, Client Servicing, Human Resources Management, Communication & Public Relations. Headed the Liaisoning & IR division in Thimphu Zone (Bhutan) with the Government.
• Key Achievements: Country Head for CSR project and was deputed as a focal person for the CST Programme with the MoLHR - Royal Government of Bhutan.
March 2008 to May 2010
• Worked as Head of Operations (Greeting Card Division) with M/s Archies Limited. Delhi, India
Technology solution with Creative, Production and Fabrication Units of different divisions (Archies, Paper Rose & Gibson). Production management, periodic face- to-face meetings, performances, Administrative Management, Human Resource Management, Audits, M I S, Production reports, Overseeing daily scheduling, Ensuring and monitoring Operation management, and delivery management. Monitored and control actual operational costs against budgeted costs, and explored ways to improve production.
• Key Achievements: Successfully set up and modified system and procedures while ensuring strict checks and vigil of quality. Apart from that reduction of wastage was a huge challenge which was met to the utmost satisfaction of the Management.
September 2006 to March 2008
• As General Manager with M/s Yamir Packaging Pvt. Ltd. Bharuch, Gujarat, India
Managed transition right from facilitating requests to a culmination with operations handover. Responsible for overall strategic and operational planning. Successfully managed HR & IR management. Undertook full responsibility for the P&L of the Business Unit, delivering targeted EBITA consistently. Responsible for the implementation of a new workflow for new work. Coordinated and actively participated in onsite and offshore customer Summit/meet. Ensured strict quality checks for the input materials as well as the finished products. Supervised regular maintenance of P&M for smooth operations.
• Key Achievements: Successfully implemented workflow and process improvement plans to lead to efficiency over a period of time. Took on the additional responsibility of providing leadership to the organisation’s support functions.
PROFILE
I have been an inspiration and a team motivator with an experience of two and a half decades. A passionate and result-oriented decisive leader with proven success in practising and challenging benchmark targets to establish and set new operational excellence. I am having excellent interpersonal and effective communication skills with adaptability and willingness to learn. Over the years, I have acquired considerable experience in Business Management and am excellent at Customer Service.
KEY SKILLS
Team Motivator, Team Builder, Business Development, Human Resource Management, Operation Management, P &L of Business Units, Liaising, Excellent Communicator with internal as well as external stakeholders, Strong attention to details, Effective leadership, Understanding & Good listener, Day to day Administration, Crisis management, Delegation Skills, Commercial Awareness.
• Assignment for M/s Printex LLC, Dubai
In the month of Aug. 2006 went to Dubai on a special dual assignment to set up a system and procedure along with an understanding of the latest digital printing and CTP with M/s Printex LLC for almost four weeks. January 2002 to September 2006
• Worked as Dy. General Manager Marketing with M/s P.S. Press Services Pvt. Ltd. Noida, India
Account management and Customer services/Communications, client meetings, performances and review calls. Monitoring the functioning of the process, identifying the improvement areas and implementing adequate measures to maximize customer satisfaction level. Collaborating technology solution. Active involvement in the presales process in the development of new territories. Adding new clients and increasing revenue generation from the existing ones, Preparation and Implementation of Business proposals and strategies to transform the process.
• Key Achievements: Facilitated, motivated and promoted the deployment of integrated management system requirements of the organization through guidance, training, and teamwork. November 2000 to January 2002
• Worked as Senior Manager of Marketing with M/s Nutech Photo lithographers. Delhi
Business Proposals, Client servicing Strategic planning, production optimization, cost reduction, quality improvement, personal training, coaching, and operations turnaround.
Key Achievement: Revitalized operations and promoted improved profits year after year. Interacted with clients to ensure their current and long-term requirements are met.
August 1999 to November 2000
• Worked as Manager- Operation & Marketing Co-ordination with M/s Surya Print Process Pvt. Ltd. Delhi
Developed the perfect coordination department as the company was in its Take off Stage.Supervised Operations, Scheduling, Planning, Raw material procurement and Business Development.
• Key Achievements: The Company could break even in less than a year. High Productivity with manpower optimization.
OTHER DETAILS
• Graduate from University of Kashmir (India) in the year1989
(English, Economics, Political Science and Geography)
• Post-Graduation Prelims in Economics from University of Kashmir
(India) in the year1989-90
• LANGUAGES KNOWN: English, Hindi, Urdu, Punjabi, Sanskrit and Kashmir
• Date of Birth: September 03, 1968
October 1992 to August 1999
• Worked as Chief of Co-ordinations with Ajanta Offset & Packaging Ltd. Delhi
Factory Operations, liaison with Sales, Marketing, Study and Analyze new product/customer needs and define scope and approach. Deploy a cost-effective process to deliver with speed and quality. Hand over documented process guidelines and other relevant information to the live production team for the project/product. Planning, daily production scheduling, and arranging of raw materials within and outside.
• Key Achievements: Ensuring and Monitoring client relationship management, operational management, and delivery management. Was the key person to develop a successful Team. Managed the export- oriented plant.
January 1990 to October 1992
• Worked as Executive - Production with M/s Mel Media Pvt. Ltd. Delhi - Publishers’ Lifestyle Magazine ‘Arcade’.
Business Development, Coordinating shooting of the product, with models & Photographers, publishing of the Magazine and along with the circulation.
• Key Achievement: Ownership qualities along with communication skills and Business Development.
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