Faith M Monroe

Rockford, IL *****

adwxrn@r.postjobfree.com

adwxrn@r.postjobfree.com

adwxrn@r.postjobfree.com

815-***-****

** ***** ** *****-******* customer service and satisfaction knowledge as a owner of Small business and

E-commerce store owner, With office, light computer knowledge, marketing and advertising services. Computer software and web design services, business software development, social media marketing and advertising campaigns, sales, with 20 years of retail experience, office skills, inventory management services, scheduling software, leadership, and

16+ years in the Cometology industry licensed cosmetologist as a innovator Beautician with knowledge of 18+ years of public communication, logistics, distribution of supply chain. Licensed Forklift operator.

Osha certified.

Hazmat certified.

20 years in retail and retail managment.

Extreme curiosity searching for the right company.

Currently licensed for management and Cosmetologist as a educated master stylist, color specialist, makeup artist, established trainer, office coordinator, accountability, leadership/management. 6 years of Clientele achievement award.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Hairstylist/Cosmetologist/Salon owner

Hair by Faith/Salon Ala Faith - Janesville, WI

May 2014 to Present

Performance of all areas of haircare to benefit clientele satisfaction

Maintained salon upkeep, established clients, calculate inventory, maintain my experience with knowledge of new trends

Used boosky.com for the bookings of my clients

Performance of salon marketing

Managed phones, apps, social media marketing campaigns and other business software development, retail sales and development services.

Forklift Operator/Warehouse

Ecolab - Beloit, WI

Responsibilities

Shipping/Receiving, Operated reach forklifts, material handled, loaded/unloaded freight from trucks/ trailers.

Waitress

Quaker Steak and Lube - Janesville, WI

Handle food and beverage, served and take orders from guests. Maintain guest satisfaction in a high, fast paced atmosphere. Managed and carried person bank as well as stocked and cleaned restaurant, tables and booths. Opened and closed restaurant by setting up for the next day and night.

Beautician

Bellasazi salon and day spa - Janesville, WI

March 2014 to October 2016

Awarded master stylist/team leader in Salon day spa. Constantly learning and advancing my highend career as a cosmetologist. Created beautiful work in all areas of hair care and design. Mastered trends and techniques with knowledge and skills for clientele satisfaction by implementing requests by creating art in hair color, lighter, bayalage, ombre, braiding, Brazilian blowout, haircuts, permanent, extensions, waxing, facials, nails, etc. Lead my team to become strong, sufficient, charismatic, confident beautician's. Creating an environment that was enjoyable, beautiful, had creativity, caring, easy listener, Direction, leadership in the salon. May the salon bring more productivity and financially abundant, maintained production in inventory so we we're able to make commission as well as hourly pay. Scheduled clients as well as employees, advertised salon on websites, scheduling application program, opening closed salon, computer maintenance and customer satisfaction and care.

Receiving/Shipping processor

Blains Supply - Janesville, WI

December 2014 to August 2016

Operation of a forklift, handling packages and freight. Placed pallets into and out of trucks. Building pallets for shipment from warehouse to store. Scanned shipment for inventory, stocked pallets on 6 level rails with a reach stand-up forklift. Picked/ Packed and shipped goods. Operated a Conveyer belt, removed goods from conveyer belt on to pallets, wrapping, weighting and handling them to shipping.

Receptionist/Administrative Assistant

Lynden Transport - Anchorage, AK

August 1996 to 1999

Responsibilities

Greeted customers, answered multiple phones, filed and reported documents, imported shipments.

Skills Used

Customer service care and knowledge, Microsoft word,excel,and power point.

Warehouse Worker

Blain's Farm & Fleet (Blain Supply, Inc.) - Janesville, WI

Responsibilities

Operated sit down PIT. Assembled pallets. Shipping/Receiving.

Hair Stylist

Rebeccas cuts and colors - Sherwood, AR

Responsibilities

Maintained all areas of haircare with complete dedication to customer satisfaction. Cut, applied color, permed, styled hair for guests. Operated and maintained salon, scheduled clientele, production and inventory.

Accomplishments

Clientele satisfaction

Skills Used

Customer care, managed clientele, maintained clientele establishment.

Customer Service Representative

Custom Truck & Equipment, a Utility One Source Company - Anchorage, AK

Answered muli-phone, filed documents and receipts, helped customers to purchase equipment. Educated customers about inventory. Maintained office organization and customers files. Used computer for organizing such as Microsoft office, word, excel, spread sheets and more. Handled the till/money from payments from customers. Controlled empoyers duties. Scanned invoice for the completion of the work preformed. Operated the fax, scanner, copier. Scheduled clients for installation. Cleaned store.

Barista

The Coffee Bean & Tea Leaf - N Little Rock, AR

Responsibilities

Greeted customers, informed guests about daily specials. Placed ordered requests and prepared hot and cold beverages. Operated espresso machine. Made hot or iced espresso, lattes, mochas, americanos white mochas, macchiatos, smoothies, teas, etc. Handled beverages to the customers and handling the money. Used cash register, credit card machine, took inventory, stocked inventory and maintained machines by operation of the equipment, cleaning and sanitizing. Mixed ingredients for the slushy machine. Kept store clean, sterile, sanitizing in every way possible. Held key, counted till, handled money to the bank. Opened and closed store operating computer kiosk system. Scheduled employees.

Accomplishments

Customer's request

Established guests

Learned how to create yummy beverages.

Skills Used

Energy, creativity, enjoying, social, customers interaction, loyalty. Cared for and satisfied guests.

Waitress/Server

Applebee's Apple Gold Group - Janesville, WI

Responsibilities

Greeting guests, hosting and directing them to their seat. Informed guests about the different types of meals, drinks, etc from the menu. Offered daily specials, took and placed orders to the kitchen from kiosk. Handled and served food/beverages to customers with care. Carrying heavy trays. Placed food in customer care. Maintained Side-duties which included, Cleaning tables, stocking inventory, washing menus, cashing in, closing out from kiosk. Working in a extremely fast-paced, busy working environment.

Accomplishments

Customer service and support, sales, knowledge in a fast pace environment

Skills Used

Served and waited tables for 7 years

Stylist/Manager

Super Cuts - Midwest City, OK

Responsibilities

Maintained clientele and employees with care and handled difficult situations accordingly. Kept Salon inventory, sales and production of products over goal and POS on key!

Accomplishments

Learned Super cuts strategic methods of hair care.

Hair Stylist/Makeup Artist

Ulta - Rockford, IL

Duties of a Salon Stylist. Salon stylists perform a broad range of beauty services, from cutting hairto performing scalp treatments. Typical duties include shampooing, cutting, and styling hair, though they may also provide hair treatments, including deep conditioning, permanents, haircoloring, and weaving.

Receptionist/Administrative Assistant

W2 Financial Staffing

Education

Cosmetology license in cosmetology

Arthurs Beauty College - Jacksonville, AR 1999 to 2001

Hair stylist in Cosmetology

Trend Setters School of Cosmetology - Anchorage, AK 1998 to 1999

Diploma in Diploma

Chugiak High School - Chugiak, AK

1994 to 1999

Skills

Customer Service (10+ years), Retail Sales (10+ years), Receptionist (10+ years), Management (6 years), Warehouse (4 years), Hazmat (1 year), Computer Skills (10+ years), Communication (10+ years), Forklift Operator (4 years), Forklift Operator (4 years), Hairstylist, Cosmetology, Colorist, Hairdresser, Fashion, Grooming, Shipping Receiving, Shipping, Forklift, Warehouse Associate, UPS

Awards

Star performance for customer service and sales

October 2009

Star performance

January 2000

Highest district of sales

KMS Customer achievement

Certifications/Licenses

Cosmetology License KMS Forklift Hazmat Driver's License CPR certified Aveda Management and beauty Practitioner in all area of haircare

October 2001 to Present

Cosmetology license CPR/First Aid

Dermalogica Joico product knowledge TABC Forklift Certified Certified Forklift Operator

Assessments

Verbal Communication — Proficient

March 2019

Measures a candidate's ability to effectively convey information when speaking.

Full results: https://share.indeedassessments.com/share_assignment/flkiv5oatsoe9e3u

Organizational Skills — Proficient

March 2019

Measures a candidate's ability to arrange and manage files or records using a set of rules.

Full results: https://share.indeedassessments.com/share_assignment/jolh9bplcejnglq

Scheduling Skills — Familiar

March 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: https://share.indeedassessments.com/share_assignment/kzpmt4uzlgk1ye7w

Management & Leadership Skills: Impact & Influence — Proficient

March 2019

Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.

Full results: https://share.indeedassessments.com/share_assignment/vqia-qjxz48fi0gz

Social Media Skills — Completed

March 2019

Measures a candidate's ability to create content, communicate online, and build a brand's reputation.

Full results: https://share.indeedassessments.com/share_assignment/tyrsm5wweo2ko3pm

Management & Leadership Skills: Planning & Execution — Proficient

March 2019

Measures a candidate's ability to effectively plan and manage resources to accomplish organizational goals.

Full results: https://share.indeedassessments.com/share_assignment/o3agsz5llfbtkpas

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Publications

Awaken By Faith

Https://www.awakenbyfaith.com

Hair by Faith

http://facebook.com/Hairbyfaith

Salon Ala Faith

http://SalonalaFaith.com

crib cuts

http://cribcuts.com/FaithMonroe

Social media

@awakenbyfaith

@awaken.by.faith

@salonalafaith

Contact this candidate