Genesis Rodriguez
****************@******.***
**** ***** ** ****** **** PA 19026
Objective
I am a sincere, hardworking, and a dedicated individual who has an extensive amount of experience. I am always up for a challenge, and willing to learn more. I am looking to obtain a position that allows me to utilize the skills I’ve learned in my previous employments as well as acquiring new competencies. I possess complete ability and desire to prosper in life and help others to do so by becoming as independent as possible. I believe in staying proactive and maintain being a clear communicator.
Experience
Front desk/ Patient care coordinator Paulino Home health
January 2023- Present
●Find home health aide for a participant
●Contact DCW monthly to check on how they’re feeling
●Contact Patient to ask if they have everything they need
●Organize all paperwork needed
●Assist patient contacting insurance coordinator
●Perform high volume calls
●Organize and distribute timesheets to according departments
Home Health Aide Caregivers of America
April 2018 – Present
Assist patient with personal care, including dressing, mobility, administering medication, and personal hygiene. Monitor patient medication and update health charts. Prepare meals and transport patient to doctor appointments. Support patient by providing housekeeping and laundry services. Document and report any changes in health status. Ensure patient safety and well-being.
Home Health Aide Fidelity Home Health
April 2020 – December 2021
Assist patient with personal care, including dressing, mobility, administering medication, and personal hygiene. Monitor patient medication and update health charts. Prepare meals and transport patient to doctor appointments. Support patient by providing housekeeping and laundry services. Document and report any changes in health status. Ensure patient safety and well-being.
Billing Specialist/ Resource Planner Asplundh Tree Expert
March 2020- April 2023
● Perform high volume of customer billing consisting on time, labor equipment and material
● Analyze and organize invoicing for payroll and account payable
● Analyze and organize invoicing for consolidation
● Reconcile monthly invoices
● Assist management with administrative duties including
● Provide customer service regarding invoicing issues
● Completing POS after payments and reconciliation
● Organize timesheet and invoicing specific to customer needs
● Customer field liaison
●Monitor and manage agent adherence.
● Escalate technical opportunities to results command center and tech support.
●Make staffing adjustments utilizing real-time adherence and service level monitoring.
●Schedule management including (exception coding, skill assignments, scheduling up training or offline activities, schedule trades, vacation request).
●Micromanage queues.
Education
Community College of Philadelphia Present
Associates degree in License Practitioner Nurse
References
Available upon request