Care Representative Office Clerk
Resume:
TA
Tania Aguilera
Professional Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Work History
Lancer Hospitality Inc. - Cash Office Clerk
Phoenix, AZ
11/2019 - Current
Lancer Hospitality Inc. - Caterer
Phoenix, AZ
11/2018 - Current
*********@*****.***
Phoenix, AZ 85008
Skills
Education
Expected in 03/2023
Maricopa Community Colleges - Rio
Salado Community College
Tempe, AZ
Bachelor of Science: Nursing
Reviewed account data and activity to devise financial estimation reports and adjustments
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Organized budget documentation and tracked expenses to maintain tight business controls
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Reported financial data and updated financial records in ledgers and journals
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Streamlined daily reporting information entry for efficient record keeping purposes
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Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
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Transported meal and beverage trays from kitchen and bar areas to serve guest tables
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Provided friendly and prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction and needs
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Promoted customer loyalty by efficiently handling food and service complaints
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Replenished banquet stations and verified food temperatures and cleanliness of service areas
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Cleaned, sanitized and organized foodservice equipment, including serving utensils, trays and station counters
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Maintained clean, sanitized and well-organized food preparation zones
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● Currency sorting
● Cash report creation
● Drawer management
● Multi-tasking ability
● Customer assistance
● Cash balancing
● Refunds and exchanges
● Order taking
● Maintaining store appearance
● Product and service sales
● Basic math skills
● Currency counting
● Cash Handling
● Product upselling
● Cleanliness
● Cash register skills
● Cleaning and sanitizing
Lancer Hospitality Inc. - Trainer
Phoenix, AZ
09/2018 - Current
Lancer Hospitality Inc. - Food Expeditor
Phoenix, AZ
09/2018 - Current
Lancer Hospitality Inc. - Customer Care Representative Phoenix, AZ
09/2018 - Current
Monitored food and service supplies to re-stock accordingly throughout event
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Protected customers by washing and sanitizing dishes, glassware and silverware after each use
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Maintained current knowledge of store promotions and highlighted sales to customers.
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Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
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● Assisted customers by answering questions and fulfilling requests.
● Educated customers on promotions to enhance sales. Monitored meal preparation to ensure timely delivery and guest satisfaction.
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Oversaw kitchen operations to ensure timely and quality preparation of menu offerings.
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Executed and supervised plate preparation according to temperature and condiment specifications.
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Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
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Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
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Maintained clean, trash-free workspaces to maximize productivity and safety.
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● Maintained composure and work quality while under stress. Ensured proper handling and preservation methods while packaging and storing food products.
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Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
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Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
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Distributed food to wait staff quickly to provide excellent customer satisfaction.
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Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
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● Supported waitstaff and other team members in completing tasks. Conferred with customers about concerns with products or services to resolve problems and drive sales.
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Lancer Hospitality Inc. - Barista
Phoenix, AZ
09/2018 - Current
Additional Information
References Upon Request
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
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Defused customer concerns with exceptional conflict and problem resolution skills.
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Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
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● Educated customers on promotions to enhance sales. Responded to customer needs through competent customer service and prompt problem-solving.
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Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
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Learned every menu preparation and numerous off-label drinks to meet all customer needs.
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Recommended products based on solid understanding of individual customer needs and preferences.
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Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
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● Prioritized drink requests while managing interruptions.
● Cleaned counters, machines, utensils and seating areas daily. Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
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Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
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Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
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● Controlled line and crowd with quick, efficient service.
● Educated coworkers and customers about new products.
● Maintained regular and consistent attendance and punctuality. Trained new team members with positive reinforcement and respectful, encouraging coaching.
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Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
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Constantly expanded personal knowledge of coffee styles and varieties.
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