Aramco Customer Service
Resume:
KHALID IDRIS
P.O. Box ****** Jeddah *****, Saudi Arabia
+966-********* *******@*******.***
Nationality: Saudi Date of Birth: 21, January 1966
Friday, 05 May 2023
Dear Recruitment Manager,
As an accomplished general and project management professional with extensive experience encompassing diverse administrative operations, I can offer your firm a diverse and cross-functional set of skills.
My experience in office management, executive support and business administration, public relations, event management, customer service, problem resolution, and team leadership would make me a valuable asset to your team. Beyond my core competencies in administration, I have the organizational skills to optimize levels of administrative efficiency and productivity, while consistently meeting and exceeding performance goals and targets.
Enclosed is my resume for your review which highlights my key strengths, including:
Reducing staff attrition via effective leadership, motivation, engagement and appraisal while also managing ad-hoc Human Resources (HR) processes.
Identifying and implementing improvements to both internal operational efficiency and the client experience, conducive to both service excellence and business development.
Influencing, negotiating and collaborating with senior management and customers to effectively define and achieve operational and administrative objectives.
Streamlining administrative processes, analyzing complex issues and developing solutions while managing and motivating multifaceted teams.
Planning and leading business-critical projects in alignment with time and budgetary constraints.
I look forward to the opportunity of discussing my qualifications and how they may best suit your particular needs. Please feel free to contact me at your earliest convenience. In the interim, I thank you for your time, consideration, and forthcoming response.
Yours faithfully.
Khalid Idris
KHALID IDRIS
P.O. Box 122424 Jeddah 21332, Saudi Arabia
+966-********* *******@*******.***
Nationality: Saudi Date of Birth: 21, January 1966
ACCOMPLISHED GENERAL AND PROJECT MANAGER
Offers a unique mix of operational and staff leadership experience in multiple settings
Efficiency-conscious and performance-driven Manager with extensive experience in a wide range of functions, including administrative support, public and media relations, event management, customer service, problem resolution and team leadership. Collaborated with senior management to effectively define and achieve strategic operational and administrative objectives. Demonstrated capacity to streamline administrative processes, analyse complex issues, develop solutions, manage/motivate teams and attain major company goals. Outstanding communicator and negotiator, adept at working with cross-functional groups and demonstrates in-depth analytical and strategic ability to facilitate operational and procedural planning.
Relationship Development Event Management Customer Service Executive Support Human Resources
Administrative Functions Office Management Report Generation Public / Media Relations
Regulatory Compliance Team Building/Leadership Performance Management Procedure Development
PROFESSIONAL EXPERIENCE
SELF EMPLOYED, Saudi Arabia 2016 – Present
Cars Accessories Business
FACILITECH, Jeddah, Saudi Arabia ● 2014 – 2015
Administration and PR Manager
Coordinating daily business operations, Public Relations and critical projects from inception to completion in a multifaceted and ‘hands-on’ role central to the achievement of core business objectives.
Key achievements
Created, implemented and monitored adherence to strict company roles, regulations and policies.
Contributed to the recruitment, selection and performance management of staff.
Reduced staff attrition via effective leadership, motivation, engagement and appraisal while also managing ad-hoc Human Resources (HR) processes, including salary processes and contract administration.
Monitored strict compliance with Health and Safety regulations.
Enhanced brand awareness through the creation of the company’s logo and website while also improving the company’s reputation via PR.
Identified and implemented improvements to both internal operational efficiency and the client experience, conducive to both service excellence and business development.
Project managed the construction process – from initial plans through to construction and interior design decisions.
Secured relevant government licenses and promoted awareness of legal obligations to facilitate the company’s start-up.
KHALID IDRIS
Page 2 *******@*******.***
THE UNIVERSITY OF BUSINESS & TECHNOLOGY, Dahban, Saudi Arabia ● 2012 – 2014
General Services General Director
Led, motivated and provided strategic direction to 70 staff in the management of nine departments spanning a 6,000-student university and three campuses, namely: Girls, Boys and MBA Program.
Supervised services contracts while overseeing security and safety issues.
Facilitated the timely completion of ad-hoc administrative activity.
Oversaw the management of purchasing and procurement in alignment with the University’s assigned budget; influenced and negotiated with suppliers to secure favourable terms.
Cultivated, maintained and nurtured relationships with senior Government officials and stakeholders.
Coordinated security, maintenance, warehousing, housing, transportation and janitorial services.
PREVIOUS POSITIONS
SAUDI OGER AT KAUST, Thuwal, Saudi Arabia 2009 – 2012
Disciplinary Department Manager / Housing Duty Manager
MAKASIB ESTABLISHMENT, Jeddah, Saudi Arabia 2008 – 2009
General Manager
SAUDI GEOLOGICAL SURVEY, Jeddah, Saudi Arabia 2000 – 2008
Coordinator of Quality Department (2007 – 2008)
Media Coordinator (2005 – 2007)
External Relations Coordinator - Public Relations & Media Department (2000 – 2005)
SELF EMPLOYED, Saudi Arabia (concurrently studying towards BA degree) 1999 – 2000
NATIONAL COMPANY FOR COOPERATIVE INSURANCE (NCCI), Jeddah, Saudi Arabia 1997 – 1999
Customer Service Executive
MAKASIB ESTABLISHMENT, Jeddah, Saudi Arabia 1995 – 1997
General Manager
SAUDI AMERICAN BANK (SAMBA), Jeddah, Saudi Arabia 1994 – 1995
Customer Service Executive
PROFESSIONAL DEVELOPMENT
Followed media for news on Saudi Geological Survey, and provided updates on events and issues.
Collected and edited current issues from local and outsider newspapers to create and design daily creative news layout displayed on organisation intranet.
Consistently delivered highest levels of customer service and account management.
Prepared monthly reports, and maintained records of daily operations and expenses.
Coordinated and arranged agreement with NASA for borrowing Lunar Sample to be displayed in the Saudi Geological Survey, Aramco and Riyadh’s Touristic Organisation’s Exhibition.
EDUCATION
B.S. Business Administrative (Management Emphasis), 2002 - LEBANESE AMERICAN UNIVERSITY, Beirut, Lebanon
Courses in Interior Design, 1991 – 1994 - AMERICAN COLLEGE OF LONDON, London, United Kingdom
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