Service Representative Customer

**** *. ***** ****** • HARLINGEN, TX *****

PHONE 956-***-**** • E-MAIL **************@*****.***

LINDA CAVAZOS

OBJECTIVE

Seeking a responsible and challenging position in which I can grow with the company and pursue my experience in business management.

FUNCTIONAL SUMMARY

Highly personable Customer Service Professional with over 11 years of experience. Talented in identifying customer needs. Have demonstrated ability to gain customer’s trust.

EMPLOYMENT

June 2011-present Dixie Tool Company Harlingen, TX

Director of Operations

Oversea the whole office.

Oversea Accounting & Customer Service, and Account Representative.

Jan 2010-June2011 Dish Network Harlingen, TX

Customer Service Representative

Assist customers through troubleshooting, billing, and equipment upgrades.

Take payments

Offer satellite packages to customers based on their needs.

2007-April 2009 Ideas in Action/Curves Products San Benito, TX

International Liaison

Worked closely with CEO in researching international sales

Studied International trends to help increase sales on the Web site

Met quarterly with International Area Directors

Main contact person for International Curves Master Franchisees

Supervised International department representatives.

2005-2007 Ideas in Action San Benito, TX

International Customer Service Representative

Main contact person for all Spanish speaking countries in Mexico, Central America, South America, and Spain

Communicate between International distribution centers and customers

Developed a paper trail flow with the different distribution centers to better serve the customers

Have dealt with franchisees from 36 countries

Liaise with other internal departments such as logistics to provide the best shipping cost to our International customers

Maintained the inventory control for Mexico

2004-2005

Claims Specialist

Processed detailed claims against carriers

Inspected defective items and recognized if we had a pattern on certain defects

Worked very closely with accounting to ensure inventory was adjusted accordingly

Processed over 700 claims in a given month

2003-2004

Customer Service

Attained an employee of the month award for outstanding job performance, attitude, and attendance

2002-2003Staff Force working at Ideas in Action

Filed orders in numerical order

Assisted processing department in charging credit cards manually

2001-2002 Platinum Resorts Sanford, FL

Outbound and inbound sales for vacation packages

2000-2001 RMH Teleservices Harlingen, TX

Telemarketer

Presented appropriate company product and service offerings

Inbound sales for AT&T

EDUCATION

2004-2007 Texas State Technical College Harlingen, TX

2007-2010 University of Brownsville Brownsville, TX

Bachelor of Business Administration, Major: Management, The

University of Texas at Brownsville and Texas Southmost College,

Brownsville, Texas: May 2010.

Master of Business Administration,

University of Texas at Brownsville and Texas Southmost College,

Brownsville, Texas: December 2011

Courses included:

Business Policy International Management

Promotions Management Managerial Finance

Business Law Small Business Management

Organizational Behavior Human Resource Management

Business Communications Information Systems

LANGUAGES

Fluently speak and write in Spanish.

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