Customer Service Resources Assistant

Crystal Lotharp

Charlotte, NC ***** 704-***-**** *******@****.***

Qualification Highlights

Experienced HR Professional recognized for professionalism, positive intellectual approach, and commitment to excellence. Results-oriented leader with strong personal integrity and passionate about improving people’s lives through quality work life and improved business performance. Possess well-developed qualifications acquired from comprehensive experience in diverse areas focusing on human resources.

● Outstanding and recognized interpersonal skills; detail-oriented, great initiative and follow-through.

● Self-starter that works efficiently and effectively in a fast-paced environment prioritizing tasks and meeting deadlines.

● Expertise in working with highly confidential documents and information.

● Ability to grasp and learn new technologies in a fast and accurate manner. Professional Experience

Atrium Health

July 2000 - Present

HUMAN RESOURCES SPECIALIST

July 2017-Present

■ Supports the delivery of human resource services by providing information on policies, procedures and regulations to teammates and leaders.

■ Maintains personnel records, files, and databases.

■ Coordinates and supports the activities and workflow of the human resource department related to day-to day processing. SENIOR HUMAN RESOURCES ASSOCIATE

February 2012 – July 2017

■ Managed Benefits Administration Module in PeopleSoft

■ Processed and analyzed system reports to ensure data integrity

■ Processed enrollment changes and updates according to IRS §125 guidelines

■ Maintained vendor relationships

■ Provided excellent customer service to internal and external customers via phone and email

■ Consulted with teammates and leaders regarding benefit plans

■ Created and distributed process update to Benefits Administration team HUMAN RESOURCES ASSISTANT

June 2000-February 2012

■ Responsible for the entry of employee information into the CHS database (PeopleSoft) assisting various departments including Recruitment, Leave of Absence, and Employee Relations.

■ Assisted with the planning and development of HR operations training including: processes, procedures and policy. Led and facilitated department meetings and training sessions for various members of HR.

■ Provided excellent customer service while serving as the point of contact for Recruitment and Employee Relations individuals to solve employee inquiries and conflicts.

■ Updated position and employee data via employee action forms in PeopleSoft when data was added, deleted or changed.

■ Responsible for appraisal and compensation processing including lump sums, retroactive pay, prorated pay and salary changes.

Crystal Lotharp

Charlotte, NC 28206 704-***-**** *******@****.*** Computer Skills

Microsoft Professional Office Series, PeopleSoft, Oracle Education

West Charlotte High School

Diploma – 1999

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