Front Desk Receptionist
Resume:
PROFESSIONAL SUMMARY
Encouraging manager and analytical problem-solver with ability to
develop teams and inspiring others, as well as having outstanding interpersonal and customer service traits. Capable of making independent decisions and exercising solid judgment to benefit business performance. Devoted to using training, supervision, and morale-boosting skills to improve employee engagement and increase performance. Dedicated [Industry] specialist with a track record of exceeding company objectives through systematic and repeatable procedures. Adept in working under stressful circumstances and changing times to advance the organizational brand best in order .
ACCOMPLISHMENTS
WORK HISTORY
Assistant General Manager, 08/2018 - Current
Tsurutontan Midtown, Midtown, Manhattan
Elmhurst, NY 11373
dawashangmo2005@yahoo.c
om
SKILLS
DAWA SHERPA
• Supervised team of more then 100 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved highest sales record for the company.
• Trained management in every task for the growth of the company.
• Promoted few times in the progress of the company. Created positive work culture and environment that foster teamwork, collaboration and innovation.
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prioritize on customer satisfaction for the success of the business and work with the team to ensure that products and services meet.
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Forecast and manage budgets and costs, optimize revenues and ensured the company's financial health.
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Make informed decisions, developed strategies and identified growth opportunities.
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Able to resolve problems, make difficult decisions, motivate, inspired team with strong analytical skills.
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Managed operation, human resources, marketing, reservations, and able to handle variety of tasks.
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Build strong relationship with employees, co-worker, customer, supplier by building trust and fostering positive work environment which can lead to greater success for the organization.
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• Trained team, a diverse skill set and a strong work ethic. Developed strong leadership skills, industry trends which can help the organization succeed.
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• Financial Acumen
• Operational Excellence
• Opera System
• Corrective Actions
• Procedural Optimization
• Budget Controls
• Team Leadership Expertise
• Sales Coaching
• Promotion Implementation
• Food Safety and Sanitation
• Training and Development
• Staff Management
• Personnel Scheduling
Policy Development and
Enforcement
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Payroll Administration and
Timekeeping
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• Management Training
• Aloha POS
• Strategic Planning Skill
• Customer Focus
• Leadership
Executive Housekeeping Manager, 01/2011 - 12/2012
Hotel De'l Annapurna (Five Star Hotel), Kathmandu, Nepal Front Desk Receptionist and Reservationist, 01/2010 - 12/2011 Lahari Resorts, Hyderabad, India
Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
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Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
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Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
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As an executive housekeeping manager, I was responsible for overseeing the housekeeping operations of a hotel. The primary goal was to ensure that the guest rooms and public spaces are clean, well-maintained, and meet the standards of the hotel.
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Develop and implement housekeeping policies and procedures which might involve setting standards for cleaning, maintaining inventory of supplies, and ensuring that staff are properly trained.
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Managing housekeeping staff by hiring and training staff, scheduling shifts, and managing performance.
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Maintaining cleanliness standards and responsible for ensuring that guest rooms, public areas, and back-of-house spaces are clean and well-maintained. It involve inspecting rooms and common areas, ensuring that cleaning equipment is functioning properly, and identifying areas that need improvement.
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Monitoring inventory and ordering supplies, responsible for monitoring inventory levels of cleaning supplies and other necessary items, and ordering new supplies as needed.
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Responsible for managing the housekeeping budget and ensuring that costs are kept under control.
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Developed pricing strategies, balancing firm objectives and customer satisfaction.
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Regularly update room status to the front desk and maintenance department.
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• Record on inventories, report on damage and lost and found.
• Handled guest complains and safety practices and organized Greeted and assisted guests in a professional and friendly manner and engaged in pleasant conversations while managing check-in process.
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Answered phones, directed calls, and took messages as needed and respond to inquires and transfer calls to correct departments and personnel.
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Managed and organized guest reservations, maintained files and records by implementing effective filing systems that boosted efficiency and organization.
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Handled cash and credit card transactions, including accurate record-keeping and cash drawer balancing.
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Assistant Sales Manager, 02/2009 - 03/2010
Jampala Handicraft Company, Katmandu, Nepal
EDUCATION
MBA, Financial Service, Expected in 12/2024
Provided information to guests about the hotel, local attractions, and services available.
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Maintained cleanliness and organization of front desk area and lobby.
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Responded to guest inquiries and complaints in a timely and professional manner
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Coordinated with housekeeping and maintenance staff to ensure guest satisfaction
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Demonstrated strong communication, customer service, and problem-solving skills.
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Managed and organized guest reservations, including phone and online bookings
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Maintained accurate records of reservations and guest information in a computer system
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Communicated with guests to confirm reservations and answer questions
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Worked with other hotel departments to coordinate guest needs and requests
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Managed group bookings and ensured all guests in a group were accommodated properly.
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Maintained up-to-date knowledge of hotel services, rates, and special packages.
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Assisted with marketing and sales efforts by promoting hotel amenities and services
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Handled cancellations and modifications to reservations, ensuring that guest needs were met.
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Demonstrated strong attention to detail, organizational skills, and ability to work well under pressure.
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Overall, Acted as a continuous source of information to guest during their stay at the resort. Processed reservations, guest registration, allocation of guest room and guest departures.
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Understand the concept of client and customize the design and patterns in accordance with the clients requirements.
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Consult with product development personnel on product specifications such as design, color and packaging.
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• Coordinate and organize exhibition in United States from Nepal.
• Marketing handicraft to locals and international Market. Responsible for conducting market research to identify new trends or opportunities in the handicraft market.
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Analyzing sales data and conducting surveys of customers or competitors.
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Prepared sales reports, customer feedback, or market trends for the sales manager or other members of the organization.
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Metropolitan College of New York - New York, NY
BBA, Hospitality Management, 12/2011
Preston University - 3731 Wilshire Boulevard, Los Angeles, CA USA HIKING AND TRAVEL
I have a pleasant and enlightening experience when I hike and tour because they let me reconnect with nature, discover different cultures, and push my physical limits. It can be extremely challenging to push myself to the greatest and reach the top. Physical activity and time spent in nature can benefit mental health. Trekking and hiking are excellent ways to decompress, clear my head, and positive impact on my physical and mental health. Trekking and hiking are great ways to spend time outside, breathe fresh air, and enjoy the scenery.
LANGUAGES
Hindi
Professional Working
Tibetan
Limited Working
sherpa
Limited Working
English
Full Professional
French
Limited Working
spanish
Limited Working
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