Operations Analyst Account Director

ANDREW

RAMAGE

EMAIL: ******@*****.***

TELEPHONE: 716-***-****

LINKEDIN URL:

LINKEDIN.COM/IN/ARAMAGE/

EDUCATION

B.A. Communications

Niagara University 2001-2005

AREAS OF EXPERTISE

Microsoft Excel, CRM

management (HubSpot,

Salesforce), JIRA, Confluence,

Contentful, Phrase, BugHerd,

PowerPoint.

EXPERIENCE

ACCOUNT DIRECTOR, VARIOUS OTHER ROLES,

GENERALI GLOBAL ASSISTANCE

APRIL 2017 – August 2022

General account management and program oversight for 10+ clients in the insurance, employee benefits and financial industries.

Responsible for all elements of key account development including sales strategy and planning, program implementation, and providing training.

Provided a 10% year-over-year growth of multiple domestic and international partners.

Helped with testing of new products, coordinated solutions, provided feedback to our clients, and met delivery timelines.

Managed the entire CRM tool HubSpot for the department.

Provided support for the sales team and managers through weekly check-ins with account managers, reporting of KPI’s, account coverage, and revenue tracking.

Created and generated revenue reports for managers and executive team based on quarterly goals and revenue received. SALES OPERATIONS ANALYST AT OPEN TEXT

December 2015 – January 2017

Provided support for the sales team and managers through weekly reporting of KPI’s, account coverage, and revenue tracking.

Created reporting for managers based on quarterly goals and revenue received.

Oversaw the CRM tool switch from Oracle to Salesforce.

Created Salesforce dashboards for sales managers and directors for various account metrics, Close Plans, Appointment tracking, and Opportunity development

REVENUE & SALES OPERATIONS ANALYST AT LIVINGSOCIAL.COM May 2010 – October 2015

Analyzed and categorized revenue trends, consumer behavior, and campaign engagements for startup LivingSocial’s travel and destination channel.

Generated executive reporting and tracking of $2MM+ in weekly billings, and identified distribution, inventory, and market patterns to increase profitability in local markets.

Developed a robust suite of reports to identify and target potential leads to help reach inventory goals.

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