Customer Service Kitchen Staff

Juan Acosta

Kissimmee, FL ***** 224-***-**** ********************@*****.***

PROFESSIONAL SUMMARY

Accountable Chef Manager successful in professional development of effective culinary staffing beginning with the basics. Interested in promoting positive kitchen environments and willing to pitch in and help with tasks. Background in restaurant management operations working in Latino fine dining establishments. High-performing individual with solid background in culinary arts. Skilled in creating innovative and delicious dish presentation while managing kitchen staff and inventory. Efficient and committed to keeping high standards of food safety and sanitation. Eager to create unique and delicious dishes while providing quick service to customers wherever possible. Making customer service a priority, possesses strong communication and interpersonal skills with understanding of seamless dining experience for customers. Creative and dedicated to staying up-to-date with food trends.

Accomplishments

Supervised team of 8 staff members.

Resolved product issue through consumer testing. Collaborated with team of 8 in the development of Nana's Grill.

SKILLS

Food Plating and Presentation

Food Preparation and Safety

Baking and Broiling Skills

Utensils and Equipment

Food Inventories

Company Safety Standards

New Hire Training

Cleaning and Sanitizing Methods

WORK HISTORY

BARBER 03/2023 to CURRENT

Self-employed Kissimmee, FL

Answered over 20 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options

Completed 100's of full and partial shaves with clippers and standard and straight razors

Tracked changing trends for men, teens and boys to best serve core clientele

Applied range of waxes, creams, gels and pomades to client hair to achieve style goals

Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.

MARKETING DIGITAL 05/2022 to 03/2023

Millenium Marketing Elgin, IL

Oversaw marketing expenditures and coordinated department workflow to meet deadlines under budget

Designed paid client ads for use on diverse social media platforms

Conducted market research and competitor analysis to inform search marketing strategies

Monitored and evaluated website analytics to identify trends and opportunities for improvement.

BARBER 07/2022 to 01/2023

Camills Elgin, IL

Answered over 20 phone calls daily to assess customer needs, schedule appointments, and give advice.

Completed full and partial shaves with clippers and standard and straight razors

Tracked changing trends for men, teens and boys to best serve core clientele

Applied range of waxes, creams, gels and pomades to client hair to achieve style goals

Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.

CHEF 05/2022 to 06/2022

Nana's Grill Elgin, IL

Created identical dishes 100's of times daily with consistent care, attention to detail, and quality

Maintained well-stocked stations with supplies and spices for maximum productivity

Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination

Organized and prepared cooking supplies and workstations during opening and closing to maximize productivity

Assuring top-notch quality, rotated stock to confirm freshness of food and ingredients

Followed strict standards for food handling and safety, minimizing risks to customers

Suggested actionable improvements to streamline training procedures

Restocked inventory and ingredient items to maintain optimal kitchen efficiency

Maintained clean work areas at all times to bring safety and quality to food preparation process

Identified inefficiencies leading to improved productivity

Trained and supervised cooking staff to expertly meet daily needs

Inspected freezer and refrigerator prior to each shift to verify correct temperatures

Evaluated food products to verify freshness and quality.

EDUCATION

Degree

Elgin Community College, Elgin, IL

Certificate Barber & Hairstyling

Eseilec Barber School, Cali

Colombia Certificate Technical Systems Affiliations Rotary International

Rafael Navia Varon Cali

LANGUAGES

Spanish

Native or Bilingual

English

Native or Bilingual

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