Data Entry Customer Service
Resume:
Education
UCLA Extension
Paralegal Certificate
Years: 2012-2014
California State University Northridge
Master’s degree
Public Administration Public Policy Analysis
Years: 2010-2012
California State University Northridge
Bachelorette of Arts
Liberal Studies
Certification: Food Handler
Soft Skills
Honest, Reliable, dedicated, ambition, and interest in the law.
Thrive under pressure, attention to detail, ability to work independently.
Excellent communication and client relations
Strong Computer Skills, work independently, multi-task, and achieve deadlines in fast paced environment.
Strong writing and organizational skills.
Follow internal procedures and follow specific instructions.
Team player: ability to adapt to any work environments.
Positive Attitude
Respectful
Ability to adapt to any company culture.
Immigration Law
Paralegal to Sole Practitioner Confidential
Year: 2023
No other employees, so I cleaned the cases and transitioned the office.
Saved a 2.1-million-dollar civil case despite various prior attempts by previous employees to kill the case.
Prevented Clients from Leaving
E-Safe
USCIS
G-28
Understanding of types of waivers and questionnaires
Extensive knowledge of PACER
Extensive knowledge of Westlaw
Ability to clean and fix items that would be considered overhead.
Billed for billable hours and was able to work Saturdays and overtime as needed.
Direct Collaboration with Owner of the Firm
CRM (Cerenade)
Clean up server (locate lost documents)
Reformat documents quickly.
RCMP
Personal Statements
Waivers-Competed
Variety of Circumstances for Clients
Navigate Government Sites and regulations with ease, detail and timely.
Enjoy completing deadlines early and accurate.
Able to work without supervision.
Rave Décor
Executive Assistant
Sales Assistant to 4
Answer, direct and document every call date and time
Do anything the owner asked
Human Resources
Google Ad Words
CRM to enter customers and reminders
Assist monitor freight costs
Internal meeting and greetings with large businesses with relation to the company.
Clean floors, bathrooms, phones, desks
Help resolve technology issues
Office of Inspector General: Court of Appeals
Legal Secretary
Data Scraping, legal support, or customer service skills are required for working in a professional office.
ASA’s staff are required to communicate with ALJ’s, legal support staff, members of the public and state agency personnel.
Customer service experience is required in one of the following areas: office experience, relevant legal experience.
Answers main phone lines, screens incoming calls, initial contact to meet/greet callers or walk-ins, routes call accurately and timely.
Registers parties for hearings in Clear2There system with names, phone numbers and time of call.
Elevates higher level case inquiries and other requests to Docket Officers, Supervisors, PALJs, or other management as instructed.
Communicates verbally and/or in writing with appropriate personnel re: case/hearing status. Responds to status of appeals calls from internal and external customers and processes requests.
Performs research in multiple databases to respond to questions regarding status of case
Performs data entry in case management system to document information and conversations with callers, coworkers, supervisors
Performs secretarial tasks such as processing mail and faxes, word processing decisions and making copies of electronic records and digital recordings.
Required Skills:
Microsoft Word, Excel, & Outlook
Concepts, terminology, principles, and procedures of American Law
Customer service techniques
Identifying/recognizing significance of legal documents & forms
Confidentiality and ethical guidelines for professional conduct
Strong interpersonal communication and effective decision-making capabilities
Professional and effective verbal and written communication to establish and maintain interactions with internal and external customers
Operation of keyboard and other office equipment (e.g., PC, scanner, fax, etc.)
Use of personal computer with multiple programs running simultaneously
Perform, repetitive, detailed work with a very high level of accuracy and speed
Handle diverse and hostile customers with tact and diplomacy
Without Supervision for prolonged periods of time
Research data using the case tracking system
All About People COVID-19 Project
Zone Support
Tempe, Westwood, Gilbert, (State Farm), (Dexcom), AZ
Data Zone Support
Verbal HIPPA consent regulation
Assist nurses with post vaccine observation
Schedule appointments for second dose appointments
Direct and enforce compliance of documentation
Direct traffic instructing preparation for next zone
Stand for long periods of time
Interact with extensive number of people
Years: 2018
Matrix Equities LLC
Administrative Support/Bookkeeping
Scottsdale, AZ
Documenting transaction details
Putting together financial reports
Fact-checking accounting data
Notify senior staff of any accounting errors
Calculate interest charges
Recording financial transactions
Tracking payroll data
Years: 2016
Law Clerk
Vaziri Law Group, A.P.C
Beverly Hills, CA
Follow all requests from supervising attorney
Prepared complaints and motions
Research expert witness background
Files proper documents
Collect medical records for demand packages
Years: 2007 - 2015
Assisted Daily living to Elder Family Member
West Hills, CA
Reason for Leaving: Death
Years: 2008-2010
MGA Entertainment
Van Nuys, CA
Accounts Receivable Specialist/Finance Department
Reconciled cash and credit payments, processed cash, debit, and credit
applications, and recorded pertinent data.
Conducted research and collected on debits/credits for over 50 mid major retail accounts.
Created Excel Spreadsheets for cash forecasting and ‘at a glance’
view of financial status by management.
Improved shipping practices/procedures and generated a $180K cost
savings within first 6-months.
Set-up new accounting processes that eliminated backlog and brought
business records current.
Years: 2007 - 2008
Hastings & Hastings LLP
Avondale, AZ
Legal Assistant
Provided paralegal services at a busy law practice.
Drafted correspondence and legal pleadings.
Consulted with clients throughout all stages for optimal case management.
All discovery documents and transcriptions, pleading formats for
complaints, discovery, motions, oppositions, and stipulations for
hundreds of caseloads.
Met with clients, gathered medical records, and
communicated with insurance companies on benefits/coverage.
Compiled and generated demand packages that included all client expenses.
Coordinated vehicle repairs and disbursed client checks in person upon
case settlement.
Demonstrated exceptional multi-tasking and time management skills
and effectively managed 160 open cases.
Remained attentive to client needs and diligent with follow-up from
time of initial client consultation through case conclusion.
Years 2003-2007
United States Department of Agriculture (UDSA Inspector.)
Ensure the plant is operating within its written plans HACCP
Sanitation and processing
Conduct regulatory oversight activities inside the plants in matters relating to other areas of consumer protection.
Working in private commercial slaughtering plants
First line of defense against disease and adulterated meat and poultry
Inspection requires the palpation and slicing with extremely sharp knives.
Inspection requires instant motion in a fast moving and very loud environment.
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