Kisa Willis
Customer Service
Phenix City, AL ***67
****.******@*****.***
Authorized to work in the US for any employer
Work Experience
Mental Health Technician
East Alabama Mental Health - Phenix City, AL
April 2022 to Present
• Responsible for the supervision and safety of consumers.
• Responsible for overseeing and coordinating implementation of treatment/service plans, including behavior management and contingency programs.
• Provides instruction in Basic Living Skills and Family Support and Education as outlined in the consumer’s treatment plan in a therapeutic Day Treatment Program.
• Position will require some lifting and the ability to implement Professional Crisis Management Intervention techniques.
• Implement behavioral plans designed by BCBA/LBA in clients’ schools and treatment centers
• Provide one on one in school and community-based Applied Behavioral Analysis therapy
• Collect data to monitor the progress and effectiveness of the individualized treatment plan and report progress
• Support BCBA with training families on implementing individualized treatment plans
• Be responsive to the needs and requests of clients, their families and supervisors
• Maintain clear lines of communication with families, supervisors and other applicable parties
• Any other tasks outlined by BCBA/LBA
Machine Operator
Daechang Seat Co. Ltd - Phenix City, AL
March 2021 to December 2021
Inspector of products
Assembly Equipment
Place materials spot welding machines
Perform hands on tasks
Storing,moving and managing of materials
Operation of machinery
Lift up to 50lbs
Maintain a clean and safe and organizations of work area Ability to multi tasking
Molding
Laser welding
Spot welding
Process Eruption
International Automotive supplier
Operation of machinery to assemble of car frames, rear seats and black seats 2 way lumber support 2power assemble of i30 (Tucson) (TL)and i40 (Equus)(VI) Dining Facility Attendant
L&S SERVICES - Fort Benning, GA
May 2019 to July 2020
Manage the daily operations of the camp dining service, including coordinating activities between the kitchen and dining room.
Work with Kitchen Manager to know and understand the meals being served and the related dining services needs.
Work closely with Kitchen Manager to coordinate the specifics of special meals such as picnic dinners, guest meals, and snack carts.
Provide counts for a meal, coordinate serving food and seconds, attend to special needs.
Arrange proper seating facilities keeping in mind all rules and regulations concerning safety, fire, and health concerns.
Organize the feeding of all personnel in such a manner as to expedite the operation and to avoid delays.
Oversee the maintenance and sanitation of the dining room equipment and furnishings.
Oversee the cleanliness of tables, benches, floors, ascertaining that everything is in readiness for the following meal.
Assist the Food Service Manager and Cook with inspecting the cleanliness of all dishes, silverware, or any other eating/serving utensil. Set up an adequate area for the disposal of trays, silverware, trash, glasses, and recycling, etc.
Maintain, stock, clean, and prepare beverages as needed in the dining room area. Oversee the sweeping and mopping of the dining hall on a daily basis. Inventory and refill any materials needed in the operation of the dining room. Assist with the work of the dishwashers to maintain the cleanliness of the dish room area.
Work cooperatively with other kitchen staff.
Assist in kitchen with food prep, serving, and clean-up as needed All other duties assigned
Certificate of Achievement 2020 ServSafe Food Handler PCA Personal Care Assistant
Acceptance Health Service
March 2019 to September 2019
Sitting with Consumer helping with daily activities helping them with their goals household chores . Takes of doctors appointments assist with grooming and medication . Prepare nutritious meals, cook clean, check Vital sign is needed.
CPR & First aid certified
Manufacturing Associate
NCR Corporation - Midland, GA
May 2016 to November 2018
Midland, GA
Peripheral Stager
Responsible for the day-to-day operations and performance of a large, multi-site, provider customer service team.
Responsible for pairing with various internal and external customers to ensure customer satisfaction, and alignment with company goals and initiatives.
Managing and evaluating progress and shipping results for projects, including valuable, workload balancing and resource alignment.
Warehouse experience loading and unloading ongoing and income shipments with pallet jacks. Assist with coordinating the routing of parts to outside vendor and to internal repair. Assist with PBOM reconciliation to ensure that all part requirements identified at the close of Gate I are recorded
Promote and participate in ACE activities
Swap/exchange material as required
Health Aide
New Horizons Behavioral Health - Columbus, GA
October 2011 to November 2015
Perform assigned direct care activities
Assist Individuals with learning daily living skills Observed and documented individual behaviors
Assist customers via telephone, written inquiries, and e-mail Create communication logs for all medical records received Assist with answering quick questions for trained and new associates Prepare meals by there diet.
Driving to transport to Doctors appointment in state vehicle or personal vehicle. Patient care,Consumer Care,DD mental health care CPR and first aid certificated
State Certified
Secretary
Willis Company - Columbus, GA
April 2009 to July 2011
Answer telephones, take messages, and transfer call to appropriate department Complete forms in accordance with company procedures Assist customers via written inquiries and e-mail, computer skills. Sitting up for appointment. Customer service, Appointments scheduling
Server/DFA
L & S SERVICES - Fort Benning, GA
June 2006 to June 2008
Manage the daily operations of the camp dining service, including coordinating activities between the kitchen and dining room.
Work with Kitchen Manager to know and understand the meals being served and the related dining services needs.
Work closely with Kitchen Manager to coordinate the specifics of special meals such as picnic dinners, guest meals, and snack carts.
Provide counts for a meal, coordinate serving food and seconds, attend to special needs.
Arrange proper seating facilities keeping in mind all rules and regulations concerning safety, fire, and health concerns.
Organize the feeding of all personnel in such a manner as to expedite the operation and to avoid delays.
Oversee the maintenance and sanitation of the dining room equipment and furnishings.
Oversee the cleanliness of tables, benches, floors, ascertaining that everything is in readiness for the following meal.
Assist the Food Service Manager and Cook with inspecting the cleanliness of all dishes, silverware, or any other eating/serving utensil. Set up an adequate area for the disposal of trays, silverware, trash, glasses, and recycling, etc.
Maintain, stock, clean, and prepare beverages as needed in the dining room area. Oversee the sweeping and mopping of the dining hall on a daily basis. Inventory and refill any materials needed in the operation of the dining room. Assist with the work of the dishwashers to maintain the cleanliness of the dish room area.
Work cooperatively with other kitchen staff.
Assist in kitchen with food prep, serving, and clean-up as needed All other duties assigned
Child Care Worker
Jack and Jill Learning Center - Columbus, GA
March 2003 to November 2005
Providing care for children, such as setting schedules and routines, grooming, feeding, changing diapers, and cleaning rooms and toys. ... Maintaining a safe workplace by monitoring children for health, behavioral, and emotional issues and reporting concerns to staff and parents. Wal-Mart Cashier
Wamart Supercenter - Phenix City, AL
June 2001 to November 2003
Cashiers roles include scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers.Cashiers also take responsibility for handling returns and answering questions about merchandise, store policies, and ongoing promotions Education
High school diploma
Central High School
August 1998 to May 2001
Skills
• Customer Service
• Customer Care
• CSR
• Cna Certified
• Manufacturing Experience
• Mechanical Knowledge
• Troubleshooting
• Assembly Line
• General Labor
• Excel
• SAP
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Office
• Pallet Jack
• Food Production
• Behavioral Health
• Kitchen Experience
• Food Preparation
• Quality Assurance
• Childcare
• Medical Records
• Food Safety
• Food Handling
• Culinary Experience
• Meal Preparation
• Caregiving
• Home Care
• Serving Experience
• POS
• Leadership
• Cooking
• Restaurant Experience
• Inventory Control
• Catering
• Office experience
• eClinicalWorks
• HIPAA
• Typing
• Hand tools/ power tools (10+ years)
• Cleaning
• Assembly
• Warehouse experience
• Sanitation
Certifications and Licenses
CPR
Certified Nursing Assistant (CNA)
driver's license
November 2019 to November 2021
food handler certificate
First Aid Certification
Assessments
Mechanical Skills: Monitoring — Completed
January 2020
Monitoring machine indicators to determine appropriate functioning. Full results: Completed
Personality: Hard-Working — Completed
September 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Completed
Conscientiousness — Completed
September 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Completed
Reliability — Completed
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Completed
Nursing Aide Skills — Completed
October 2019
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Completed
Work Style: Reliability — Completed
March 2020
Tendency to be dependable and come to work
Full results: Completed
Cleaner Fit — Proficient
March 2020
Measures the traits that are important for successful cleaners. Full results: Proficient
Warehouse Associate — Proficient
May 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Proficient
Workplace Safety — Familiar
May 2020
Using safe practices at work
Full results: Familiar
Work Style: Reliability — Completed
March 2020
Tendency to be dependable and come to work
Full results: Completed
Home Health Aide Skills — Completed
July 2020
Providing care to patients in a home setting
Full results: Completed
Home Health Aide Skills — Completed
July 2020
Providing care to patients in a home setting
Full results: Completed
Work Style: Reliability — Completed
March 2020
Tendency to be dependable and come to work
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Stocking Inventory Forklift
Dispatcher Sales Microsoft Knowledge
Quality Assurance Productions and Assembly