Data Entry Call Center

[OFFICIAL]

BRENDA JONES

***** ***** ** **** ** *7449 · 832-***-****

********@******.***

SKILLS

• DATA ENTRY TYPING (50 WPM)

• CALL CENTER

• CUSTOMER SERVICE

• MICROSOFT OFFICE

EDUCATION

2008-2009

STRAYER UNIVERSITY

ACCOUNTING CERTIFICATION

EXPERIENCE

AUGUST 21, 2001 – SEPTEMBER 2, 2022

CRIMINAL SUPERVISOR, HARRIS COUNTY JP 4-1

• Performed specialized clerical work involving the exercise of individual judgment and knowledge of appropriate laws, regulations and procedures of Class C misdemeanor violations.

• Maintained files and court dockets, answered telephone calls, prepared correspondences, coordinated court appearances and administered oaths.

• Performed data entry into case management system.

• Supervised up to 8 clerks in call center by monitoring call holding, and average talk time times using Avaya Phones web program.

• Performed cashier duties by processing cash transactions into JCIS and generating balancing tills at end of daily, along with balancing department total monthly deposits as well as other supervisory duties.

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