Customer Service Care Giver
Resume:
DAISY GODINEZ **** Fallbrook Canyon Dr.
Corona, CA 92883
******.*******@*****.**.**
EXPERIENCE
Worthing Lumber, Worthington Minnesota- Accounting Assistance 2016-2020
● Completed orders for new customers
● Sent out invoices and past due orders
● Worked with out of state vendors and completed sales over phone
● Prepared simple to moderate state tax related financial statement calculations
● Process cancellations, refunds, invoices
● Research owners on records and payment transitions for delinquent properties using programs such as FI, Image Vision Simpler and Recorder Index
● Kept inventory records accurate by conducting routing counts and complete audits of the available products
● Answered inbound calls to greet and assist customers with various needs and questions
● Helped HR with new hire paperwork
● Held spanish osha meeting for our non english speaking team members
CarSpa, Norco - Manager/Head Cashier 2020-2020
● Worked as part of a team to provide quality customer service to clients.
● Communicated with all levels of management regularly and submitted activity and results reports.
● Achieved or exceeded sales quotas by developing and understanding customers’ needs and advised customers on the appropriate service solutions through the use of cross-selling and bundled product solutions.
● Utilized a consultative selling approach for engaging customers and closing sales.
● Continuously demonstrated comprehensive knowledge of all products and services.
● Maintained accurate customer records and supervised the customer service team to ensure customer accounts were properly documented.
● Resolved customer complaints by investigating problems with the appropriate team members.
● Responsible for weekly work schedules, ensuring Safety and Security Awareness are emphasized, practiced and periodically inspected.
● Performed required administrative duties, which included processing, in a timely manner, required paperwork for the SKILLS
Competent computer skills,
and able to operate general
office and operating room
equipment.
Accounts Payable and
Accounts receivable
Bill payment and record
keeping
Monthly close reports
Bank Statements
Sales Tax Reporting
Excellent work ethic
Positive and friendly
Bilingual (English,Spanish)
Strong conflict resolution
skills
Leadership, teamwork skills
Organization skills
Decision-making
Work well with all leave of
management
Ability to organize, coordinate
and complete tasks to meet
schedule deadlines with
minimal supervision.
Work well in a fast paced
environment and under
pressure while providing
quality customer service.
CPR (2015-2017)
corporate office, and meeting all necessary deadlines. IHSS. Riverside- Care Giver 2020-2023
● Worked with special needs nonverbal 9 year old
● Muscular Dystrophy and autistic symptoms
● Potty trained, teaching him on how to use spoons and not fingers
● Household, duties cooked his daily meals
● Every morning got him dressed for school, brush teeth, brushed hair, looked at the weather and dressed accordingly School drop offs and pickups
● Went to parent teacher nights
● Homework every night practice for test every thursday night
● Doctors appointments, had to fly out to Stanford university for a clinical trial once a month
● Attended family gatherings
EDUCATION
Centennial, corona — High School diploma
May 2016
AWARDS
Perfect attendance
LANGUAGES
English and Spanish
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