Front Desk Customer Service
Resume:
Beth Spurrier
** ******** ***, ******, ** *****
************@*****.***
QUALIFICATIONS
CNA Certified
Associate Degree in Business Administrative Healthcare Management
Associate Degree in Psychology
Articulate communication and problem-solving skills are some of my greatest attributes
Over 20 years working in customer service
Ability to provide structure, crisis/conflict management, supervision
Lead by example, positive, enthusiastic, organized, self-motivated, committed to excellence
Demonstrate team focused support, good judgment, problem solving and decision making skills
Experienced with fast paced, stressful environment such as emergency rooms.
EDUCATION
Regis University
Red Rocks Community College
American InterContinental University, Chicago, IL - Associate degree
CERTIFICATION
CNA Certified 11/2/2013
Basic Life Support/BLS
The National Society of Leadership and Success
Completion of Personal Care Aide Training
WORK HISTORY
PRIVATE HOME CARE Intermittent
All CNA responsibilities such as transfers, skin care, grooming, toileting, medication maintenance, incontinence care, monitor prescribed exercise
Assist Alzheimer and Dementia patients
Provide companionship, meal preparation, transportation, errands, housekeeping
REGIS UNIVERSITY May 2018 to May 2020
LITTLETON ADVENTIST HOSPITAL July 2016 to April 2017
Unit secretary for the ER
Greet patients/residents/families/community and direct questions concerns to appropriate person or destination and/or assist.
Answer telephone and/or patient call lights promptly and follow through with patient requests.
Provide clerical support to unit
Assemble patient charts and maintain charts with appropriate forms, enter physician orders, file reports, assure all forms are in correct order, analyze medical record for completeness, implement downtime forms as appropriate.
Transcribe physician’s orders, copy records relay messages, and prepare, compile, and maintain various records at the nursing station.
Admit patient, administer, and maintain patient records, break down medical charts for record keeping coordinate billing.
At discharge, prepare discharge forms as indicated and prepare current and old medical records for Health Information Department.
Beth Spurrier Page 2
BOULDER COMMUNITY HOSPITAL January 2014 to October 2015
Unit secretary for Med/Surg and Rehab Department
In charge of scheduling outpatient infusions
Responsible for nurse and PCA scheduling
Provides support for departmental functions
Delivery of patient care
Transcribe and transmit physician orders to appropriate areas and to personnel
Answers the telephone, takes messages and direct to the appropriate department
Perform the admitting procedure
Responsible for the billing in my department
MORNINGSTAR SENIOR LIVING, Wheat Ridge, CO July 2008 to November 2010
Lead Care Manager/Trainer/Server/QMap
Administered medication for the community residents, also trained new staff for this responsibility. Performed monthly vitals on all residents
Provided care management for the community residents satisfying their concerns and requests
Supervised staff and served to assure smooth delivery of meals for the community residents
Provide training and supervision of the care management staff
Assisted residents with all daily grooming functions to provide a comfortable quality of life
Charted resident records to allow accurate reference by designated staff
GOLDEN ANIMAL HOSPITAL, Golden, CO April 2006 to July 2008
Office Manager/Clinic Assistant
Provided intake assistance and customer service. Office management and front desk reception
Performed financial bookkeeping and patient records management
Assisted veterinarian and technicians in all areas of veterinarian care (large and small animals)
Verified, documented, and restocked the clinic’s drug supply
Performed grooming services, as needed (ability to groom all breeds of dogs, as well as cats)
Administered medication and vaccinations to the clinics patients.. Provided client information regarding the administration of medication and follow-up treatment, as needed.
THE MENAGERIE ANIMAL CLINIC, Arvada, CO July 2004 to July 2005
Office Manager/Veterinarian Assistant
Provided customer service, office management and front desk reception
Financial bookkeeping and patient records management
Provided assistance to Veterinarian—in all areas of veterinarian care (large and small animals)
Verified, documented, and restocked the clinic’s drug supply
Responsible for grief counseling for bereaved pet owners
Administered medication and vaccinations to patients including follow up instructions
TABLE MOUNTAIN ANIMAL CENTER, Golden, CO August 2002 to July 2004
Kennel Manager
Provided customer service at reception desk and facilitated intake
Administered medications, vaccinations and euthanized animals
Managed adoption process and relocation of animals to other agencies
Worked with local and county animal control to locate owners
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