Service Representative Customer
Resume:
Amber hoos
502-***-**** • **********@*****.***
Career objective
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer service experience
Work Experience
Customer service representative
Home goods
CUSTOMER SERVICE REPRESENTATIVE
•-unloaded trucks (1200-3600)pc trucks myself
•was a team lead for a warehouse backroom
-unboxed and processed 50-80 boxes an hour
-built couches, entertainment centers,shelves etc by myself
-Responded to telephone inquiries and complaints following standard operating procedures.
-Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
-Complied with corporate and regulatory policies regarding information confidentiality and privacy.
-Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address certain situations Work associate
Highland cleaners
•Navigated multiple computer systems and applications and utilized search tools to find information.
•Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
•Made appropriate account corrections to resolve customer problems.
•Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
•Built sustainable relationships and trust with customer accounts using open and interactive communication.
January 2021-2022
January 2019-2022
•Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
• Provided exceptional customer service to clients in fast-paced call center environment.
Cook/customer service/cash handler
Ten pin bowling
Provided efficient and courteous service to customers.
• Operated cash register and accurately processed payments, returns, and exchanges.
• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Delivered exceptional customer service at all points of contact.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Maintained cash accuracy by working with supervisor to correct deficiencies.
• Built and maintained positive working relationships with co-workers. Developed strong customer relationships to support satisfaction and loyalty. References
Tara Renda
Rod Schoenvogel
Education
Lambert high school
Skills
•Retail Sales Customer Service
•Active Listening
•Store Maintenance
•Managing Multiple Tasks
• Staff Training
• Customer Consulting
• Team Development
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