GLENDA J. SIMMONS

*** ******** *****, ******, ** 39532 Cell: 228-***-**** adwxaj@r.postjobfree.com Professional Summary

Responsible and dedicated Customer Care Coordinator trained in answering calls and delivering exceptional service to each caller. Consistently meets and exceeds productivity goals. With an excellent work ethic, strives to achieve customer satisfaction by focusing on their needs and taking ownership of their issues. Maintains a high level of professionalism, patience and efficiency to ensure customer loyalty. Experience

2014 to Present Beau Rivage Casino Resort, Biloxi, Mississippi

• Assists the customers of MGM Resorts Regional Operations in booking Hotel (Casino, Transient, and Convention) room reservations, restaurant reservations, entertainment and special event reservations. These properties include the Beau Rivage, Biloxi, Mississippi; Gold Strike, Tunica, Mississippi; and MGM National Harbor, Maryland.

• Assists Player Development Staff (Slot and Table Games Casino Hosts) in completing all reservations and various complimentary considerations.

• Assists Beau Rivage’s Charter Services Division with National Marketing Flight reservations.

• Assists with scheduling tee times at Beau Rivage’s Fallen Oak Golf Course.

• Provides customers with information about all three resorts, their amenities, products and services, and the surrounding areas.

• Identifies ways to improve certain processes and products through constant interaction with customers.

• Maintains Mississippi State Gaming License.

• Achieves Agent of the Quarter on a consistent basis. 2004 to 2014 The Simmons Network, Biloxi, Mississippi

• Assisted the owner of this development consulting business with secretarial tasks.

• Wrote correspondences to clients and scheduled meetings.

• Made copies, answered phone calls and performed other office duties as assigned.

• Maintained client files.

1983 to 2004 Ingalls Shipbuilding, Pascagoula, Mississippi; Trinity Marine Group, Gulfport, Mississippi; CDI Marine, Pascagoula, Mississippi

• Worked as an Engineering Analyst in the Weight Control Group calculating weights and centers of gravity for destroyers and other vessels built for delivery to the United States Navy. Notable Accomplishments

• Served on the University of Mississippi Alumni Board of Directors for the term 2012 to 2015.

• Authored and published African American Heritage Pictures, Puzzles, and Word Games, a compilation of educational text, photographs and word games related to African American history and heritage from the past two centuries.

Education

• Bachelor of Science in Mathematics, University of Mississippi, 1982