Personal Assistant Customer Service

BROOKE DINGLEDINE

**** **** ****** • Venice, CA • 90291

Phone: 309-***-****

Email: ************@****.****.***

Linkedin: https://www.linkedin.com/in/brooke-dingledine-618b6072/ Objective

With over fifteen years of management and client service experience and an undergraduate degree in sociology/psychology, as well as a M.S. in School Counseling, I am looking to utilize my experience along with my excellent verbal, social, and written communication skills to obtain employment within a fast-paced professional and/or educational environment. I am an adaptable career driven individual with a strong work ethic and fostering and building relationships comes naturally. Work Experience

Westside Global Awareness Magnet

Marina Del Rey, CA

January 2022-Present

*PPS Expected by June 2023

School Counseling Intern/Instructional Aide

-Assist students with social emotional needs via individual and group counseling

-Assist with team collaboration in crisis intervention

-Create classroom guidance push-in for SEL needs per grade level

-Focus on career development in K-8 and collaborate with teams for scheduling paths to reach goals

-Collaborate with teams to form ideas for student success within school and community

-Assistance in classroom as necessary

-Keep records of interactions to track student success to ensure data-driven results

-Assess students’ abilities to focus on strengths and positive outcomes

-Assist in Master Scheduling

-Serve as team lead in several on-campus student clubs CannaSafe

Los Angeles, CA

August 2020-January 2021

Account Manager

-Customer service and brand management

-Networking and engagement activities

-Outside/inside sales

-Foster and maintain customer loyalty

-Social media marketing campaigns

CBD Wholesale Networks LLC

Los Angeles, CA

April 2019-January 2021

Vice President of Sales (*Part-time/Contract)

-Managed sales team

-Outside sales and customer service via social networks (Linkedin, Instagram) and cold calls

-Fostered and maintained customer loyalty

-Social media marketing campaigns/CRM - content/analysis Westwood & Wilshire, LLC

Los Angeles, CA

July 2013-October 2018

Vice President of Operations

-Oversaw office functions and employees for two sectors of an Executive Recruiting Agency - Biopharmaceuticals and Technology

-Calculated company KPIs

-Created and managed budgets for all aspects of company

-Created and maintained client invoices and employee payroll (based on base and commission)

-Planned and coordinated all corporate events

-Managed Business Development Team and processes

-Maintained corporate scheduling across ten company calendars

-Oversaw redesign of company website

-Ran all of company social pages, including Linkedin Hunziker, Lippens & Heck LLC

Peoria, IL

June 2010-May 2013

Office Manager, Legal Secretary, and Personal Assistant to the Owner, CEO

-Managed all aspects of day-to-day office functions and employees for five small companies which included Law Firm, Title Company, Collection Company and two small Real Estate Companies

-Created and managed budgets for projects for all five companies

-Managed, planned, and organized daily calendars and attended daily morning meeting with CEO

-Processed all incoming email, mail, phone calls, voicemails, and facsimiles, and distributed work to appropriate parties

-Oversaw the administrative staff

-Scheduled extensive client meetings, conference calls, dinner parties, and events

-Maintained corporate records through QuickBooks, including creating invoices, bill pay, payroll, and corporate tax pay

-Created memorandums, emails, letters, court documents, and Excel spreadsheets through Microsoft Office, and proofread and edited the same

-Transcribed dictation

-Attended court with multiple attorneys

-Coordinated all travel plans for CEO from start to finish Education

Fort Hays State University, Hays, Kansas 2021-2022 M.S. – School Counseling

G.P.A. 4.0 – Honors Society Phi Kappa Phi

Bradley University, Peoria, Illinois 2007-2009

B.A.S. in Sociology, Minor in Psychology

G.P.A. 3.8 -- Honors, Magna Cum-Laude

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