(63-916*******

**** ***-*** ** *****, Limay, Bataan, Philippines

adwx66@r.postjobfree.com

adwx66@r.postjobfree.com

FUNCTIONAL SUMMARY/SKILLS/ABILITIES

Team leader / Staff in-charge

Proficient in office system software CRM salesforce, MS package, POS Dynamics, POS Oracle, VPMS & BAAN

Data Entry, Reporting, Organizing files and Documenting

Inventory Control / Logistics (Repackaging, barcoding, tagging and stocktaking)

Resolve and rectify discrepancy in medidifferent brand.

Good in organizational skills/Positive/ Honest / Hardworking/ Fast Learner

Versatile/ Energetic/ Pleasant attitude and professional demeanor

Excellent in communication and providing good customer service

Baking cakes and cookies

SUMMARY

2 years managing bakery Lamao, Limay, Bataan

1 year Retail Staff in-charge in Roberto Cavalli Jr. in Tryano Mall (luxury shop for kids)

1 year Retail Staff in-charge in Braccialiani Italian Bag (Mall of Emirates, Dubai Mall, Robinson Mall)

3 years Sales Executive (luxury shop for kids & bag) in Level Kids City Walk, Tryano- and Dubai mall

2 years as a Reception Supervisor/Admin Assistant (Emaar Business Square)

6 months as Secretary in Transportation and Services

3 Years Ticket Controller/Customer Service/Cashier (VIP Parking)

2 Years Senior Sales Associate/Cashier/Customer Service (Furniture Company IBN Mall Dubai)

3 Years Inspector and Quality Control ( Taiwan, Semiconductor Company)

3 Years Assistant Leader (Taiwan, Optronics Company

COMMUNICATION

Fluency in English (Read and Write)

Mandarin (Basic Chinese Language)

LEADERSHIP

Staff in charge Sales Executive Level Kids Roberto Cavalli jr

Captain Ball in Women’s League (Lmao Chapter, Bataan)

Zumba Instructor (Lamao, Bataan)

EDUCATION

Bachelor of Science in Computer Science (B.S.C.S)

AMA Computer College

Makati City

Sept. 1992- Sept. 1996

SECONDARY

Lamao High School

June 1991- April 1992

Lamao, Limay, Bataan

Philippines

TRAINING AND SEMINARS:

TESDA

COMMERCIALCOOKING NCII

May 2013-August 2013

Balanga, Bataan

Blue Ocean / Career Institute

Passenger Service Agent - Ground Staff Handling Procedure

October -January 2012

REFERENCES:

PATRICIA MOUBARAK – BONPOINT BRAND MANAGER

(former Brand Manager in LuiOlei Kids)

BONPOINT UAE (Level kids, Dubai Mall, and Mall of the Emirates)

+971*********

MR. WAHID ALKOUKACHE

OPERATION MANAGER

LuioLei Trading L.L.C. DUBAI, UAE)

+9714497*266

ANNA VI L. ESPENOCILLA

Staff-in-charge in luxury clothing for kids

PROFESSIONAL EXPERIENCE:

May 2018 present – business owner Anna Vi’s Bakery and Groceries /Baker

I managed and direct the activities at a bakeshop by overseeing the work of my employee.

Ordering of supplies and reflenishing of items.

Creating, executing and developing recipies of bread, pastries, filling and cakes.

I ensure the cleanliness of the bakery premises.

I make sure the customer will have a satisfaction once they buy and eat the product that I produced.

Cashiering, baking and cooking are handled properly.

Suggestions and comments from the customer are mostly appreciated.

SEPTEMBER 6, 2015–2018

LUI OLEI TRADING L.L.C.

Industry: Luxury Fashion

Position: Staff In-Charge/ Sales Executive / Cashier Clerk

BRANDS: ROBERO CAVALLI JR, PHILIPP PLEIN JR, MOSCHINO JR, MIMISOL JR, MISCHKA AOIKI, PATRIZIA PEPE JR, LITTLE MISS AOIKI, QUIS-QUIS, BRACCIALINI BAGS, CAVALLI CLASS, AND GATTINONI GRAZIELLA JEWELRY

STAFF IN-CHARGE - Roberto Cavalli JR. Tryano Mall UAE

Receiving and transferring of items in different branch thru POS system (Dynamics)

Filing of documents for in and out a transfer of items (soft copy and hard copy.)

Stock Monitoring, Merchandising, Folding and Replenishing.

Monitor the best-selling items and the non-moving items

Staff scheduling and sending to Brand Manager for a confirmation.

Reporting of discrepancies to the Accounts department.

Sending daily and monthly sales report for each brand to the Operation Manager, Sales Manager, Brand Manager and Accounts.

Assisting the Brand Manager for computing the KPI of each staff and for the evaluation.

Monitor daily, weekly and monthly sales of the competitors.

Educate and train new employee.

Dealing with any queries and complaints of the guest

SALES EXECUTIVE FASHION / CASHIER CLERK DUBAI MALL AND ROBINSON MALL UAE

Greet and welcoming guest with a friendly smile.

Maintain an exceptional customer service experience by exceeding guest expectations, give skillful assistance to a guest by asking what exactly they want for their kids and offering them the perfect items that they want to see.

Must know the items that you are selling, can identify the Spring Summer collection to Autumn Winter Collection, and provide excellent knowledge about the product when presenting to a guest.

Must know the sizes of the infant, toddler and kids in fashion.

Collecting guest information for the upcoming promotions or by updating them whenever we received a new collection.

Applying the technique of cross selling and up selling.

Securing and checking the status of each merchandise and or possible damages or scratches.

Knowledge in operating a POS system, scanning and encoding the barcode of the items.

Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.

Constantly achieve or exceed the individual target and monthly target

Keep the shop tidy, clean and good smell and follow rules and regulations of the mall.

Place specials orders or calls other stores to find desired items.

Receives all cash payments in any authorized modes from customers, issue receipts/ bills on their purchase, reconcile cash / credit receipts with sales figures and prepare daily cash summary report for submission to the finance department

Responsible for the safe custody of cash received and/ or other relevant documents and safe transfer to the bank or security collection service.

Provides professional till point service; maintains personal grooming standards.

SALES EXECUTIVE JEWELRIES/ CASHIER CLERK DUBAI MALL AND MALL OF THE EMIRATES

Able to present a Jewelry in a professional manner such as;

Giving the right information about the different cut of jewelry, their quality, and specification

Must know where the Jewelry where it came from, provide details of mineral used to create an amazing jewelry.

Advices the customer on what jewelry will look best on her within their budget.

Elaborates the effects of the jewelries in everyday life

MARCH 2012- OCTOBER 2013

ADVANCED GLOBAL TRADING LLC

RECEPTION SUPERVISOR

Industry: CONSULTANCY

Address: EMAAR SQUARE DOWNTOWN BURJ KHALIFA DUBAI, UAE

DUTIES AND RESPONSIBILITIES

Welcoming guest and clients, making sure they know where they are going and who they are seeing.

Arrange appointments, schedule meetings, screen phone, call and responds to request for information.

Monitor and screen all incoming communication for the Directors and Managers. Prioritize according to the importance and bring relevant communication to his/her notice for action.

Assisting Directors, Managers, and Staff when they having a weekly meeting.

Utilize MS Office/CRM Salesforce fully in daily task and responsibilities.

Reporting, Documenting, Filing and, organizing documents.

Utilizing the Internet to search important details

Arranging shipping documents/non-documents local and international.

Creates a good business relationship with the building management and supplier.

Provide administrative support to management and the company.

Booking of new staff in a designated hotel.

Updating staff lists, overseas offices and contact details regularly.

Priorities and bring clients related matters/complaints to the notice of the Manager.

Supervise office equipment and other staff for support services/stationery requirements.

Keeping the schedule of the drivers to know the availability and whereabouts.

Informing clients/suppliers when the cheque is ready for pick-up.

MARCH 2009–MARCH 2009

TICKET CONTROLLER/CASHIER • CUSTOMER SERVICE• AL HABTOOR VALTRANS SERVICES

Industry: Transportation System & Services

Locations: DXB Terminal 1&3, Mall of the Emirates (MOE), WAFI, and Fairmont Hotel

TICKET CONTROLLER/CUSTOMER SERVICE/CASHIER

Greet the guest when they arrive and leaving the premises, provides satisfaction for their needs (includes handling irate guests).

Familiar with all luxury and new model of cars.

Explain to the guest the prices of the valet parking if it’s an hourly basis or a flat rate and types of credit card that are allowed to use

Gives brief information to the guests and customers regarding the right direction inside and outside the mall/airport and conventional center.

Tallies all the ticket before and after the shift (includes doing a report in every loss, cancelled and unpaid tickets)

Reporting (Daily and Monthly) revenue and cash related transactions

Educate the new drivers to be familiar with faces of the Management Team, VIP & Regular Guest, Owner and Family of the Mall.

Follow ups with customers and hotel payments.

Liaises between customers and drivers with issues related to cashiering matters and valet parking.

Encoding the right details of the car in the VPMS program (registration #, type of car, color and the name of the driver who received and delivered).

MARCH 2008–OCTOBER 2012

SENIOR SALES EXECUTIVE/CASHIER Pan Emirates Home Furnishing

Industry: Trading (furniture)

Location: Dubai, UAE

MARCH 1997–October 2005

ACER UNIPAC/ SPIL/ CAESAR TECHNOLOGY

Location: Hsinchu/ Taichung, Taiwan R.O.C.

Industry: Optronics Company/ Semi-conductors and Electronics Company

Position: QUALITY INSPECTOR/ TEAM LEADER/ MACHINE OPERATOR

POS DEPARTMENT (IC INSPECTOR)

COG DEPARTMENT (LCD/TFT QUALITY INSPECTOR)

UV RAYS MACHINE OPERATOR

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