Desktop Support System Administrator

Gary McCall

470-***-**** ****.*******@*****.***

Professional Summary

Information Technology professional with 16 years of cross-functional background in programming, management, and server maintenance

Provides telephone technical support for all end users with installation, configuration, and troubleshooting of Windows operating systems, as well as in-home setup of desktop and laptops

Provides remote desktop troubleshooting and problem resolution for hardware and software issues in Microsoft Windows desktop environments on HP desktops, and IBM Lenovo laptops using Bomgar

Design, create and use Excel macros and Access database for asset management and tracking

Create and manage Active Directory user accounts and mailboxes, which included user access rights and permissions, and domain and distribution list group memberships

Offers troubleshooting and technical support abilities with migrations, and network connectivity

Excellent communication skills and extensive experience with a broad range of professional and leadership positions and would welcome the opportunity to contribute to your organization's plans

Professional Experience

Supreme Transportation Group, Forest Park, GA August 2019 to Current

Director of Technology

Plan and execute technology solutions

Install, monitor, maintain, and secure information technology systems

Monitor system performance issues and address incidents

Serve as a subject matter expert, providing guidance to end users to resolve problems

Georgia Tech Research Institute, Atlanta, GA August 2016 to August 2019

ISD Support Contractor

Manage and implemented migration from Windows 7 to Windows 10

Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes

Created database for asset tracking including cell phones and peripherals

Install and managed Airwatch (Intelligent Hub) on Android and iOS products

Set up Tanium servers to track and filter information for iOS

Managed account in AD such as termination and granting permissions

Conducted tutorials for new OS and Office products

Fresenius Medical, Marietta, GA November 2012 to July 2016

System Engineer Manager

Maintained and administered computer networks and related computing environments, which included computer hardware, systems software, applications software, and all configurations

Managed team of 24 conveying and directing daily projects

Mentored employees with direct training and supervision

Implemented new systems and platforms

Recommended changes to improve systems and network configurations, and determine hardware or software requirements related to such changes

Analyzed equipment performance records in order to determine the need for repair or replacement

Provided system desktop support of 700 – 800 remote sites with 1,000+ end users in 48 states, Puerto Rico, China and Germany

Set up user accounts using Active Directory

Granted access to users using server rights or permissions through Active Directory

Migrated Microsoft Surfaces from Windows 8.1 to Windows 10

Migrated users from Lotus Notes to Outlook

Set up iPhones and Android devices using Microsoft Intune

TAOS, San Jose, CA September 2011 to October 2012

System Administrator

Provided telephone technical support for all end users with installation, configuration, and troubleshooting of Windows operating systems, as well as in-home setup of desktop and laptops

Provided remote desktop troubleshooting and problem resolution for hardware and software issues in Microsoft Windows desktop environments on HP desktops, and IBM Lenovo laptops using Bomgar

Created and managed Active Directory user accounts and mailboxes, which included user access rights and permissions, and domain and distribution list group memberships

Provided Server, Network, PC administration and support for all locations which included international offices

Monitored Domain Controllers using WIN 2008

Maintained web security for clients using WebSense

Created and maintained Active Directory user accounts and group policies for Active Directory.

Mac break/ fix repair and reimaging

Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software

Performed repair and re-imaging of laptops, desktop system components, and hardware diagnostics

Monitored all web based traffic for Malware, Viruses, and etc.

Provided software and applications training to new employees and new users

Created and managed user accounts and mailboxes using Active Directory, which included user access rights and permissions, and domain and distribution list group memberships

Set up all network connectivity items which included network printers with new subnets and IP addresses

Created access and group policies for domain users

Assisted clients with VPN access using Sonic Wall Net Extender

Affinity Medical Solutions, Oakland, CA June 2011 to August 2011

System Administrator

Provided network and technical support in troubleshooting and configuration for end users along with server maintenance

Created and managed user accounts and mailboxes using Active Directory, which included user access rights and permissions, and domain and distribution list group memberships

Set up all network connectivity items which included network printers with new subnets and IP addresses

Set up VoIP phones and configuration using Tadiran

Created access and group policies for domain users

Set up network mapping using Visio

Assisted clients with VPN access using Sonic Wall Net Extender

Hewlett Packard, Houston, TX July 2005 to March 2011 Desktop Support

Served as Hewlett Packard IT Consultant at Tyco Valves & Controls, Rowan Companies, Comlectric, Agope Outreach, Getronics and Pentagroup.

Provided quality Tier 3 technical support and incident resolution for 1500 Houston-based, Offshore Rig-based and end users traveling abroad that included break-fix of desktop, laptops, telephone, email support and server issues and support. Performed system set up and troubleshooting

Provided remote desktop troubleshooting and problem resolution for hardware and software issues in Microsoft Windows desktop environments on HP desktops, and IBM Lenovo laptops using Bomgar

Created and managed Active Directory user accounts and mailboxes, which included user access rights and permissions, and domain and distribution list group memberships

Provided Server, Network, PC administration and support for all locations which included international offices

Created and managed user accounts and mailboxes using Active Directory, which included user access rights and permissions, and domain and distribution list group memberships

Administered and monitored Citrix environment daily which included creating and monitoring client accounts and being the POC for all end-users

Monitored Domain Controllers and Endpoint Encryption and vicious materials on servers

Performed new system rollouts and system migrations, which included data transfer

Created core images and re-imaging for all laptops and desktops, as well administrator and manage the deployment and images

Maintained and created daily backup solutions to clients with SQL Server

Maintained, tuned, and repaired applications as well as perform preventive maintenance activities while providing user support

Set up VoIP phones and configuration using Cisco

Created and managed trouble tickets using Service Now

Performed repair and re-imaging of laptops, desktop system components, and hardware diagnostics

Monitored all web based traffic for Malware, Viruses, and etc.

Provided Unix Data transfer support to Server Admin

Performed migrations for VM Ware users to Citrix formats

Created, scheduled and maintained daily backup solutions for HP International clients

Worked with project teams to customize HP standard processes as necessary to client's needs

Technical Summary

Windows Server 2003/2008, Windows All Platforms, Exchange/SQL, Active Directory, Mozy, VoIP

Cisco VPN Client, Mac OS/10 Leopard, Citrix, Sonic Wall VPN, SAP, Oracle Suite, Unix, Blackberry Enterprise, Server, NetOp Windows NT and Bomgar, VMWARE and Novell NetWare, Symantec Applications, ADOBE Value Suite, Office Suite which included 365.

Education and Certification

Bachelor of Science, Major in Computer Science

Tuskegee University, Tuskegee, AL

Microsoft MCSE, A+

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