Customer Service Call Center

Claudia

Rotger

Accounts Receivable ChargePoster

407-***-****

*************@*****.***

Sanford, FL

SKILLS

Experienced, organized and detail oriented.

Proficient with

eClinical Works,

Microsoft Word, Excel,

And PowerPoint,

State & Federal Tax Forms

QuickBooks

EDUCATION

Associates of Arts

Valencia College Orlando FL

2016-2022

Bachelor in Paralegal Degree with a Minor in Criminal Injustice

University of Central Florida

2022-2026

EXPERIENCE

Dispatcher

Alorica / Lake Mary, Fl / 10/24/2022-present

Dispatching calls throughout the nation for TK Elevator, providing excellent customer service 24/7 365 days a year.

Call center catered to various contracts nationwide.

Operator/Service Handler: attending to multiple lines at once.

Dispatching calls nationwide through entrapments/service/maintenance/customer calls always providing the utmost care and concern for every passenger.

Accounts Receivable Charge Poster

Nephrology Associates of Central Florida / Orlando, FL / 5/2017-2/2022

Responsible for hospital and office charges for a prominent physician’s group and extenders. Posting hospital and office charges for various physicians. Posting charges for dialysis charges for various dialysis centers. Performing numerous accounting, customer service, and organizational tasks for twenty practicing physicians to promote the financial health of Nephrology Associate as a whole. These duties and responsibilities include:

• Searching each financial statement for any payment inconsistencies or error

• Collaborating with patients or customers, third-party institutions, and other team members to resolve billing inconsistencies and errors

• Creating invoices and billing materials

• Inputting payment history and upcoming payment information

• Finding financial solutions for patients in need of payment assistance

• Translate medical code ensuring accurate medical billing

• Followed industry-specific policies, such as HIPAA regulations for healthcare

Assistant Manager

Dunkin Donuts / Orlando, FL / 6/2013-10/2016

Guaranteed positive customer experience and resolved all customer complaints. Responsible for daily settlement of monies: checked and balanced cash and negotiable instruments against receipted copies of sales register tapes.

High volume tourist location providing excellent customer service.

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