Medical Assistant Health

MT Mary Grace Trinidad

Long Beach, CA ***** 562-***-****

**************@*****.***

PROFESSIONAL

SUMMARY

Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Forward-thinking Operations Specialist bringing Nine years of expertise in Facility Administrator for Skilled Nursing sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing Nine years of expertise Facility Administrator Skilled Nursing sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. SKILLS Expense Reporting

Technical Support

Business Administration

Office Management

Sorting and Labeling

Mail Handling

Strategic Planning

Operations Management

Work Planning and Prioritization

Payroll and Benefits

Administration

Recordkeeping and File

Management

Verbal and Written

Communication

Orientation and Training

Records Preparation

Program Management

Administration and Management

Recruitment Support

Equipment Usage Tracking

Personable and Approachable

Efficient Precision

Team Collaboration

Reading Comprehension

Inventory and Supply

Management

Report Exceptions

Data Collation

Compliance Requirements

Resident Satisfaction

Call Forwarding

General Management and

Administration

Effective Project Completion

Executive Calendars

Program Administration and

Evaluation

Coordinate Supplies

Set Up Devices

Project Management

Attention to Detail

Continuous Improvements

Administrative and Clerical

Support

Administrative Support

Multi-Line Phone Systems

Travel Arrangements

Administrative Arrangements

Accounts Payable and Receivable

Overcoming Obstacles

Meeting Support

Bookkeeping

Change Implementation

Scheduling

Documentation

Leadership

WORK HISTORY ADMINISTRATOR 08/2014 to 04/2023

Heritage Board & Care, Inc. Long Beach, CA

Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel. Entered and maintained departmental records in company database. Collected, validated, and distributed information to employees. Computerized office activities, maintained customer communications, and tracked records through delivery.

Managed company schedule to coordinate calendar and arrange travel. Generated reports to suggest corrective actions and process improvements.

Troubleshot employee concerns and recommended corrective actions to resolve issues.

Coordinated with human resources department to handle payroll and personnel databases.

Maintained personnel records and updated internal databases to support document management.

Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.

Targeted new customers to grow geographic reach and increase revenue. Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

Completed forms and reports to facilitate admission, transfer or discharge. Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments. Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.

Devised and implemented processes and procedures to streamline operations.

Generated reports detailing findings and recommendations. Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Evaluated staff performance and provided coaching to address inefficiencies.

Helped meet changing demands by recommending improvements to business systems or procedures.

Developed effective improvement plans in alignment with goals and specifications.

Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Educated staff on organizational mission and goals to help employees achieve success.

Evaluated customer needs and feedback to drive product and service improvements.

Collected, arranged, and input information into database system. Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Frequently inspected production area to verify proper equipment operation.

Created and managed project plans, timelines and budgets. Gathered, organized and input information into digital database. MEDICAL ASSISTANT 10/1997 to 08/2014

Las Vegas Urology Las Vegas, NV

Sanitized, restocked, and organized exam rooms and medical equipment. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Completed clinical procedures and gathered patient data for interpretation by physician.

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Taught patients about medications, procedures, and care plan instructions. Collected and documented patient medical information such as blood pressure and weight.

Obtained client medical history, medication information, symptoms, and allergies.

Documented vital signs and health history for patients in clinic and hospital environments.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Called and faxed pharmacies to submit prescriptions and refills. Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment. Performed medical records management, including filing, organizing and scanning documents.

Verified patient insurance coverage and collected required co-payments. Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Obtained and documented patient medical history, vital signs and current complaints at intake.

Collected pertinent data and calculations to aid physician in interpreting results.

Implemented care and efficiency improvements to support and enhance office operations.

Explained procedures to patients to reduce anxieties and increase patient cooperation.

Followed appropriate procedures to minimize patient's exposure to radiation.

Completed EKGs and other tests based on patient presentation in office. Measured patient spirometry.

Oriented and trained new staff on proper procedures and policies. Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Liaised with patients and addressed inquiries, appointment requests and billing questions.

Measured patient pulse oximetry.

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Helped improve patient outcomes by educating and advising on relevant treatments and care.

Prepared lab specimens for diagnostic evaluation.

MEDICAL ASSISTANT 06/1992 to 10/1997

FHP Health Care Fountain Valley, CA

EDUCATION Vocational Nursing

Pacific Coast College, Santa Ana, CA

Medical Assisting 1989

Webster Career College, Long Beach, CA

High School Diploma 06/1987

Long Beach Polytechnic High School, Long Beach, CA Took Certified Nursing Assistant and Home Health Assistant Courses through ROP program offered at the High School .

LANGUAGES Tagalog

Native or Bilingual

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