Data Entry Customer Service
Resume:
Talisua Tupua
********@*****.***
Summary of Skills
Excel, Word, Outlook
Excellent Customer Service
Team Player
Excellent Listening Skills
Excellent Research Skills
Excellent with numbers
Good communication and interpersonal skills
Regular, reliable attendance.
Handle 500 calls daily
Relevant Experience
Engaged the customers in friendly conversation when answering inbound calls per day in fast paced call center handling confidential information and providing the highest level of service while building brand value
Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner
Typed memos, correspondence, and email documentation to follow-up with customers to ensure their questions were addressed
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service including data entry
Worked under constant pressure to meet conflicting deadlines
Resolved problems by clarifying issues; researched and explored answers and alternative solutions.
Answering questions and gathered necessary information to key into the database
Worked with management to ensure appropriate changes are made to improve customer satisfaction.
Answered customer complaints, questions and/or concerns regarding products and services.
Typed in credit, debt, contact information into computer system, and maintained all data.
Navigates computer systems to properly conduct the objective locating customer data or other electronic information.
Maintain a high level of service with customers and meets performance targets
Develops and maintains productive working relationship with team members.
Actively listened to complaints and feedback to provide excellent customer service and offered worthwhile solutions.
Provided excellent customer service making inbound and outbound calls.
Assisted customers by leading them personally to desired products
Processed checks & credit card payments, managed product exchanges & returns.
EMPLOYERS
United States Postal Service. November 2020 – May 2021 Clerk
Chevron Gas Station January 2022 – February 2022 Cashier/Customer Service
Allied Staffing Agency June 2018 – November 2020. Call Center/Market Research
United States Postal Service October 2014 – May 2018
Lead Clerk/Senior Union Steward
EDUCATION/TRAINING
High School Diploma
Administrative Internship
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