Data Entry Customer Service
Resume:
Experience
PHILIP MANAOIS
314-***-**** ******@*****.*** Saint Louis, MO 63129
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Meticulous individual with strong technical aptitude and a passion for accuracy and attention to detail. Experienced in Microsoft Office Suite and adept at quickly mastering new systems. Organized and efficient, with a proven track record of meeting deadlines and producing quality results. Musician
SPANKY ENTERTAINMENT DUELING PIANOS, Saint Louis, MO September 2010 - Present
• Practiced regularly to fine-tune music and achieve musical goals.
• Researched and contacted venues to schedule performances.
• Composed new songs and music using variety of recording and production equipment.
• Liaised with management or agent to arrange gigs and tours.
• Performed at concerts, festivals and theaters to entertain fans.
• Promoted act by making demos, using social media and contacting agents and record companies.
• Attended rehearsals and planned performances to prepare for live shows.
• Participated in recording sessions to record music.
• Preserved singing voice by practicing vocal rest.
• Provided musical background for live shows, such as ballets, operas, musical theatre, and cabarets.
• Directed bands or orchestras.
• Made and participated in recordings in music studios. Collaborated with manager and agent who handles administrative details, finds work and negotiates contracts.
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• Auditioned for orchestras, bands, or other musical groups. Performed before live audiences in concerts, recitals, educational presentations, and other social gatherings.
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• Improvised music during performances.
• Sung as soloist and as member of vocal group.
Memorized musical selections and routines and sung following printed text, musical notation, and customer instructions.
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• Researched particular roles to find out more about character, and time and place in which piece was set.
• Taught music for specific instruments.
Played musical instruments as soloists and as members and guest artists of musical groups such as orchestras, ensembles, and bands.
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• Promoted own and group's music by participating in media interviews and other activities.
• Listened to recordings to master pieces and to maintain and improve skills.
• Composed songs and create vocal arrangements.
• Transposed music to alternate keys, and to fit individual styles and purposes.
• Specialized in playing specific family of instruments and particular type of music. Restaurant Co-Owner
THE LIVE JUKE JOINT DUELING PIANO BAR, Maplewood, MO November 2015 - June 2017
• Scheduled and received deliveries and verified goods received against paperwork. Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
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• Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions.
• Counted money and made bank deposits.
• Scheduled staff hours and allocated resources to maximize team member performance.
• Established standards for personnel performance and customer service.
• Monitored compliance with health and fire regulations to reduce risk.
• Monitored employee and patron activities to enforce liquor regulations. Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs.
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• Investigated and resolved complaints regarding food quality and service.
• Monitored budgets and payroll records to verify authorization of expenditures.
• Greeted guests, escort them to seats and present them with menus and wine lists. Musician
THE LIVE JUKE JOINT DUELING PIANO BAR, Maplewood, MO November 2015 - June 2017
• Performed at concerts, festivals and theaters to entertain fans.
• Practiced regularly to fine-tune music and achieve musical goals.
• Promoted act by making demos, using social media and contacting agents and record companies.
• Attended rehearsals and planned performances to prepare for live shows.
• Liaised with management or agent to arrange gigs and tours.
• Preserved singing voice by practicing vocal rest.
• Directed bands or orchestras.
• Played from memory and by following scores.
• Sought out and learnt new music suitable for live performance and recording.
• Listened to recordings to master pieces and to maintain and improve skills.
• Performed in television, radio and movie productions.
• Specialized in playing specific family of instruments and particular type of music.
• Sung as soloist and as member of vocal group.
• Improvised music during performances.
Performed before live audiences in concerts, recitals, educational presentations, and other social gatherings.
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Practiced performances, individually and in rehearsal with other musicians, to master individual pieces of music and to maintain and improve skills.
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• Transposed music to alternate keys, and to fit individual styles and purposes. General Accounting Clerk
BARCELONA TAPAS, Clayton, MO
March 2013 - August 2015
• Reviewed and processed payroll documents and other related paperwork.
• Developed and maintained accurate financial records.
• Prepared batches of accounts payable invoices for data entry.
• Provided financial insight and answers to support leadership initiatives.
• Partnered with other functions to provide financial support for business operations.
• Executed various administrative and support duties to assist accounting team members.
• Managed list of outstanding accounts payable, general ledger, and vendor files.
• Managed accounts payable weekly check run.
• Prepared offline invoicing for miscellaneous receivable transactions.
• Prepared invoices for billing clients.
• Prepared and processed payroll information.
• Compared computer printouts to manually maintained journals to determine if match. Debited, credited, and totaedl accounts on computer spreadsheets and databases, using specialized accounting software.
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• Calculated and prepared checks for utilities, taxes and other payments. Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
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Operated 10-key calculators, typewriters, and copy machines to perform calculations and produced documents.
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Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending cash, checks and other forms of payment to banks.
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Performed financial calculations, such as amounts due, interest charges, balances, discounts, equity, and principal.
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• Operated computers programmed with accounting software to record, store, and analyzed information. Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
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Prepared source data for computer entry by compiling and sorting information and establishing entry priorities.
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• Generated and maintained weekly and monthly reports of data entry progress.
• Maintained data entry requirements by following data program techniques and procedures.
• Adjusted settings for format, page layout and line spacing.
• Purged files to eliminate duplication of data.
• Developed and maintained reports and spreadsheets to track data entry progress.
• Created spreadsheets by compiling and sorting information and establishing entry priorities. Restaurant Co-Owner
THE JIVE & WAIL DUELING PIANO BAR, Maplewood, MO
September 2007 - September 2010
• Counted money and made bank deposits.
Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs.
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• Reviewed procedures and operational challenges to uncover service and safety improvements.
• Scheduled staff hours and allocated resources to maximize team member performance.
• Monitored employee and patron activities to enforce liquor regulations. Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
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• Greeted guests, escort them to seats and present them with menus and wine lists.
• Scheduled and received deliveries and verified goods received against paperwork.
• Monitored budgets and payroll records to verify authorization of expenditures.
• Investigated and resolved complaints regarding food quality and service.
• Established standards for personnel performance and customer service. Entertainment Manager
THE JIVE & WAIL DUELING PIANO BAR, Maplewood, MO
September 2007 - September 2010
• Collected fees, commissions, and other payments, accorded to contract terms.
• Drafted legal documents related to client management agreements.
• Scheduled promotional and performance engagements for clients. Managed business and financial affairs for clients, such as arranging travel and lodging, selling tickets and directing marketing and advertising activities.
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• Conducted auditions or interviews to evaluate potential clients.
• Facilitated communication between agents, managers, venues and promoters. Obtained information about and inspected performance facilities, equipment and accommodations to ensure that met specifications.
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• Conferred with clients to develop career strategies and to explain actions taken. Developed contacts with individuals and organizations and applied effective strategies and techniques to promote client success.
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• Created innovative promotional campaigns to increase fan base.
• Performed at concerts, festivals and theaters to entertain fans.
• Practiced regularly to fine-tune music and achieve musical goals.
• Attended rehearsals and planned performances to prepare for live shows.
• Preserved singing voice by practicing vocal rest.
• Liaised with management or agent to arrange gigs and tours. Interpreted and modified music, applying knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintained audience interest.
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• Directed bands or orchestras.
Vice President
ACTION TEMPS, INC., Saint Louis, MO
June 1991 - August 2007
• Designed and implemented financial strategies to maximize profits.
• Developed and refined the long-term company vision and objectives.
• Negotiated and managed partnerships with vendors and suppliers. Worked with management to develop human resources policies and procedures to comply with government regulations.
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• Oversaw development and implementation of corporate strategies to achieve business goals. Education
Skills
• Represented company at industry events and conferences.
• Supervised work of other department managers to verify high quality results.
• Met with staff members to discuss projects and set goals for upcoming projects.
• Reviewed reports about company performance to identify areas for improvement.
• Developed growth plans by identifying key targets.
• Directed the planning and execution of new projects.
• Oversaw the development of new products and services.
• Created and integrated market plans to position company brands in target marketplace. Directed human resources activities, including approval of human resource plans and activities, selection of directors, and other high-level staff and establishment and organization of major departments.
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• Gave presentations at meetings and conventions to promote services and offerings.
• Represented organization and promoted objectives at networking events and trade shows. Prepared source data for computer entry by compiling and sorting information and establishing entry priorities.
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• Generated and maintained weekly and monthly reports of data entry progress.
• Maintained data entry requirements by following data program techniques and procedures.
• Maintained database by entering new and updated customer and account information.
• Analyzed data to identify errors and trends and recommended process improvements. Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
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• Adjusted settings for format, page layout and line spacing. Completed Coursework Towards Bachelor Of Science (B.S.) In Business Hillsborough Community College, Tampa, FL
May 1995
Music
Missouri State University, Springfield, MO
May 1994
• Data Entry
• Special Events Performances
• Meeting Schedules
• Music Theory
• Schedule Management
• Strong Improvising Ability
• Live Performances
• Scheduling
• Data Transcription
• Database Uploading
References
• Maintaining Confidentiality
References available upon request
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