Administrative Clerk Experience Specialist

Tiffany C. Williams-Fashimpaur

**** ******* **., ************, ** 46256 • Home: 317-***-****• Cell: 317-***-****• *********@*******.***

Summary

Have over eight years' experience in administration, addiction counseling and over eighteen years in the United States Army. Demonstrates a learning attitude toward solving problems and can respectfully address interpersonal conflicts. Takes initiative to help others, while showing compassion towards Soldiers, patients and families. Positive interpersonal and customer service skills with the ability to communicate effectively with customers, shareholders, students, and personnel. I want to contribute to the Agency's mission through direct/indirect service to Soldiers, clients, staff and the public.

Experience

Lead Pastor, Bethel United Methodist Church, Indianapolis 07/2019 to Current

Serve congregation by preaching, teaching, and leading worship. Conduct bible/book studies, hospital visits, check-in with the sick/shut-ins. Provide counseling services to individuals within the congregation and their families with difficult and complex problems of social and emotional adjustment, conducting follow-up on individuals by telephone and/or mail. Conduct administrative duties as well as forms partnerships with businesses in and around the local area, in order to assist in community service and social action.

Senior Patient Care Technician, 09/2018 to 7/2019

Behavior Health Clinician Community North Behavioral Health – Indianapolis, IN

Performs some or all basic patient care needs such as bathing, feeding, vitals, activities of daily living, and transportation of patients.

Maintain knowledge and skill in performing support duties which include monitoring vital signs, pain

level, height and weight, ADLs, finger stick glucose, body mechanics, etc.

Ability to use a computer for client documentation and work-related purposes.

Certified in CPR.

Triage Specialist, 10/2016 to 09/2018

Community North Behavioral Health – Indianapolis, IN

Assists in the coordination and care of patients seeking behavioral health services.

Their essential function is to determine the nature and severity of the mental health problem and determine which level of care would best meet the needs of the patient and connect/refer them accordingly.

More than two years of experience with mentally ill or chemically dependent populations, knowledge of local resources and Behavioral Care Services, experience in crisis triage and risk assessment.

Behavior Health Patient Experience Specialist, 08/2015 to 10/2016

Community North Hospital – Indianapolis, IN

Serve as a member of the Community Health Network Patient Experience team in a team- oriented capacity; Advocates for the best possible care, outcomes, and patient/family perceptions; Inputs patient information and insurance coverage information.

Provides updates to patients and families, assists in answering questions and concerns.

Demonstrates strong telephone, customer service and communication skills; Perform under pressure and able to take direction.

As patient registration we are required to have a high degree of responsibility, accountability, flexibility, confidentiality and discretion; Ability to work with others to promote teamwork.

Responsible for material receipt, storage, control, transfer, issue, administration and destruction of materials, in order to protect patient privacy.

Determines eligibility for insurance coverage.

Office Admin Assistant, 01/2015 to 08/2015

Defense Finance and Accounting Systems – Indianapolis, IN

Establishes controls for timely and accurate services for the processing of memorandums, legal actions, personnel actions such as (admin leave, timekeeping, access to databases.)

Performed a variety of administrative and technical support functions in the areas of personnel, and supply.

Recognizes or uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience.

Responsible for all office related requirements including space, supplies, and services for the Command Group Maintains expertise in Microsoft Office and office systems to include (multi-line telephone, scanner, fax, copier and computer.) Receive and screen incoming calls, correspondence and visitors.

Substance Abuse Counselor, 02/2014 to 01/2015

Indianapolis Re-Entry Educational Facility (IREF) (40hrs/week)

Conduct Individual assessments, testing and group counseling sessions.

Responsible for material receipt, storage, control, transfer, issue, administration, scoring and destruction of testing materials.

Manage 20 to 25 residents on a weekly basis.

Monitor client treatment plan, goals, and after-care programs to reduce client recidivism.

Develop therapeutic relationship with substance abuse patients who vary in a variety of problems, such as: addictions, emotions, degrees of resistance to treatment, and/or ethnic backgrounds.

Wounded Warfighter Program

VA Hospital, Louisville Kentucky, 02/2013 to 12/2013

Volunteer administrative clerk/support assistant, Medicine Dept. (20-30/week)

Maintains all administrative files, collects, and compiles data from these files for a variety of organizational reports, answer phone calls, check-in patients, and handle schedules of lead supervisors in the respective departments.

Performing the duties of a receptionist by answering phones, forwarding phone calls to staff, and taking messages for them, properly screening incoming calls/pages in a courteous and timely manner.

Receive and direct patients and visitors, answers routine inquiries and makes appropriate referral of questions concerning patient's condition.

Promote a supportive working environment where employees are encouraged to proactively address issues and solve problems. Establish effective working relationships and work collaboratively with peers, supervisors, other staff, and the public.

Battalion Executive Officer, 06/2011 to 08/2012

United States Army Mobilized Reserves - Camp Atterbury Indiana (full-time 50-60/week)

Responsible for supervision and management of 120 personnel and resource assistance provided to the Soldiers assigned.

Resolve problems used sound judgment to generate and evaluate alternatives, and to make recommendations.

Plan work to be accomplished by subordinates and sets and adjusts short term priorities.

An advocate and advisor to all Soldiers assigned to my unit or attached for training purposes.

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