Customer Service Warehouse Supervisor

Fernando Fragoso

Manager

Livermore, CA *****

***************@****.*** - 925-***-****

A challenging and rewarding position which offers diverse job responsibilities where I can fully utilize my experience and expand aptitude in sales, administration, and customer service that will help in becoming customers' most favorite place for daily needs.

WORK EXPERIENCE

Stock Lead/Assistant Manager

Tommy Hilfiger-PVH Corp - Livermore, CA - October 2012 to 2015 Responsibilities Assistant Manager:

Experienced in handling store operations independently, and in the absence of the manager Responsible for helping in merchandising

Direct and delegate tasks to employees

Supervise staff demeanor when approaching customers Train employees on safety, security, personal hygiene, and customer service Prepare daily sales report and take inventory

Draft and manage budget in procuring items for the store Check items displayed on shelves for proper coding and expiry date (clearance items) Make the display attractive to impress customers

Assist managers in drafting of purchase order and price negotiation with suppliers Submit invoices and other documents to the accounts department for processing Assistant Retail Manager

Ensured the store is adequately stocked, well cleaned and organized Trained several employees on how to provide customer service Prepared shift routine for employees and ensured that the store has a sufficient staff Coordinated with local newspapers and advertisement agencies for job advertising Hired, fired and trained employees

Took regular inventory items in the store

Ordered stock and ensured customers do not return empty-handed Reconciled cash, debit and credit receipts

Submitted daily reports on store operations to the store manager and assumed his role when he is away Provided ideal customer service greeting at the doors, attending registers, and throughout store floor helping customers find products meeting their needs and expectations. Responsibilities Stock Lead:

Stock room supervisor ensuring and supporting execution of all shipment receiving and processing procedures to floor ready standards

Partners with appropriate manager to direct shipment placement on the sales floor. Ensures floor is replenished to company standard. Follow up with staff to ensure accuracy. Oversees and executes markdowns in a timely and accurate manner auditing markdowns for accuracy. Tracks productivity and ensures team meets merchandise handling standards. Provides feedback to manager regarding merchandise handling concerns. Role models and leads the Outlet's customer promise behaviors when on the sales floor. Treats all customers and employees with respect and contributes to a positive work environment Communicates staffing requirements to management.

Communicates daily goals and priorities to stock employees, redirects activities as necessary to achieve productivity standards.

Trains, directs and coaches stock employees in the moment to meet productivity standards and perform customer service standards and behaviors when on the sales floor. Communicates any policy violations to management in a timely manner. Manages shipment supplies and fixtures. Communicates needs to manager. Maintains company standards of neat, clean, and organized stockroom Follows all Loss Prevention policies as they relate to back room standards, communicates violations to management.

Warehouse Supervisor

Domestic/International - Livermore, CA - April 2008 to February 2012 CA

Responsibilities:

Used computerized systems to verify all customer orders for shipment (Domestic/International), pull inventory, and fill orders accurately prepared, weighed, and loaded for shipment. Shipped high volume of orders daily using shipping systems for Domestic/International orders with UPS, FedEx, DHI, Iabol, Starship Manager, GP.

Demonstrated ability to coach, motivate, and lead a team of warehouse workers. Demonstrated ability to think strategically and engage in continues process improvement. Working knowledge of warehouse receiving, stocking, and inventory best practice. Unloading and inspecting accurately.

Met warehouse operation standards by contributing warehouse information to strategic plans and reviews, implementing production, quality, and customer service standards, resolving problems, identifying warehouse system improvements.

Maintained storage area by organizing floor space and adhering to stage design principles, and recommending improvements.

Maintaining inventory by conducting monthly physical counts, reconciling variances and inputting data. Secured warehouse by turning alarms on/off, testing systems periodically. Moved inventory by scheduling materials to be moved to and from warehouse, coordinating inventory. transfers with related departments.

Prepared bar code identification tags for bundles of merchandise to be properly stacked on pallets, racks, or shelves for later reference

Packed orders accordingly to product ensuring adequate delivery to customer. Used manual/electrical pallet jack, Nissan forklift, and stand forklift to properly stack merchandise. Warehouse Supervisor

Warehouse Shipping and Receiving - Livermore, CA - March 2007 to December 2007 Responsibilities:

Accurately filled orders, prepared, weighed, and loaded items for shipping accordingly to packing slips. Used UPS Worldwide shipping system.

Used computerized systems to pull, verify, and ship online orders. Shipped high volume of orders daily following all procedures and kept accurate records. Unloaded and inspected incoming shipments, reject damages, and shortages. Accepted merchandise were placed correctly in warehouse.

Boxed appropriate merchandise orderly and properly wrapping in plastic bubble wrap, security tape, and machine wrap operated appropriate merchandise.

Manufacturing Technician

Cooper Electronics Technologies - Dublin, CA - February 2006 to 2007 Responsibilities:

Research and Development clean room lab as a technician in support of the CPTC project to plan, schedule and report tasks.

Maintenance of the labs equipment: mixer, extrusions of CPTC, conveyer, furnace, adjusting temp profile, gas flow, furnace tooling, test tooling, process flow, quality control flow charting, Perform experiments using Hydrogen/Nitrogen Furnace: mixing and extrusions of ceramic dough, drying, dew axing, electrode painting, foil attach, dicing, epoxy coating and soldering leads Tried new formulations and processing old formulations for testing and maintaining inventory data using database for pre production and production samples. Department Organizer

Livermore, CA - March 2003 to July 2006

Responsibilities:

Shipping and Receiving

Organizing all received products

Preparing stock identification tags, bearing code information, rotating stock as proper storage locations, general knowledge of pallet jacks, and other general material handing equipment and design the new floor plan for show casing products.

Line Lead/Management

Baja Fresh Mexican Grill - Livermore, CA - March 2003 to February 2006 Responsibilities:

Set up and stock stations with all necessary supplies Prepare food for service (e.g. chopping vegetables, butchering meat, or preparing sauces) Cook menu items in cooperation with the rest of the kitchen staff Clean up station and take care of leftover food

Stock inventory appropriately and ordering supplies. Ensure that food comes out simultaneously, in high quality and in a timely fashion Comply with nutrition and sanitation regulations and safety standards Maintain a positive and professional approach with coworkers and customers Managing staff and providing them with feedback

Ensuring that all employees adhere to company's uniform standards Meeting and greeting customers, advising menu offerings. Recruiting, training, and motivating staff.

Organizing and supervising shifts of kitchen, and cleaning staff. Preparing cash drawers and providing petty cash as required. Helping in any other area of the restaurant when circumstance dictate. Maintenance

General Maintenance - Livermore, CA - August 2002 to March 2003 Responsibilities:

Entire facility overnight maintenance

Deep cleaning/sanitizing carpets, bathrooms, locker rooms, steam rooms, saunas, spas, swimming pools, tennis courts, racket courts, gymnasium.

Up keeping and repairing gym equipment, electrical, and landscape. EDUCATION

Las Positas College - Livermore, CA

2003 to 2005

Contact this candidate