Executive Admin/Sr. Admin/Office Mgr/Bookkeeper

Tracey Brown

Executive Admin / Sr. Admin / Office Manager

**** ********** ****. ~ Las Vegas ~ NV ~ 89142 ~ Cell: 209-***-**** ~ **.******@*****.***

Skills Microsoft Word, Excel, PowerPoint, Outlook, QuickBooks, Salesforce.com, Event Planning, Travel arrangements – domestic and international, scheduling, project management.

Experience SC Services North Las Vegas, NV

May 2021 – Jan 2023 Office Manager/Bookkeeper

Using QuickBooks to perform bookkeeping duties such as A/P, A/R, and some payroll when needed. Suggested and implemented direct deposit for weekly payroll. Daily review of timesheets to confirm hours are all applied to the correct jobs worked. Typing and sending out all invoices, for completed jobs, as directed by Management and Sales. Adding all supplies and materials ordered/purchased, into QB inventory for proper billing. Monthly reconciliation of all bank and credit cards, as well as make all bank deposits. Make sure all new hire or termination paperwork is completed and entered correctly into QB. Established and implemented new prospect interview and hiring process. Responsible for maintaining all DMV paperwork for all company vehicles. Maintain all office supplies and cleaning supplies.

UberEats

Nov 2019 – Nov 2022 Food Delivery Driver Manteca, CA

Started in Manteca, CA and continued when moved to Las Vegas, NV. Self-employed, providing excellent customer service for pick-up and delivering customer food orders, from various restaurants and food markets. Consistently maintaining a 98%+ Satisfaction rate, with over 2600+ deliveries. Keep track of all mileage and outside expenses for preparation of tax returns.

Clarke’s Vending

Oct 2010 – Oct 2022 Ops/Office Manager Union City, CA

As direct administrative support to the owner, tasked with all responsibilities, to ensure the ongoing daily operation of a vending service provider business. Using QuickBooks, perform bookkeeping duties such as A/R, A/P, and reporting. Prepared and filed all quarterly tax returns with State Board of Equalization. Complete all cash count and bank deposits on a weekly basis. Proactively created and implemented a complete comprehensive filing system, as well as processes for tracking weekly sales, commissions, and unusable inventory. Created and implemented several new templates for forms, letters, proposals, estimates/bids, service agreements and other email correspondence. Responsible for all Business Development, to grow our customer base. This included, but not limited to the initial contact, to the complete follow-up, site visits and on-boarding process for all new customers. Supervise route drivers to ensure client requests and service calls are addressed in a timely manner. Review customer products to identify selling trends, to make necessary changes for clients, to increase sales and to order and maintain better inventory. Order all machine parts as well, to ensure 24hr. service call policy. Regular communication with our customers in-regard to service and satisfaction. Work remotely when moved to Las Vegas, NV.

Macy’s

Nov 2016 – Jan 2019 Men’s Fragrance Counter Manager NewPark Mall, Newark,CA

Responsible for supervising the complete operations of the $1.3M men’s fragrance line to ensure a high level of productivity and customer satisfaction through extensive product knowledge and outstanding customer service. Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area. Recruit, train, coach, motivate, and develop new and incumbent associates on company policies and procedures, product knowledge, and personal and department productivity goals. Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results. Review advertising calendar and ensure proper execution of events. Communicate credit goal specifics and expectations to my counterparts, as well as my team. Monitor associate productivity levels and provide coaching and feedback. Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs) through delegation to self and staff. Develop and implement business driving events to achieve department goals. Supervise proper presentation, organization, storing, and replenishment of stock. Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals. Alert Sales Manager of needs and concerns of the business and staff. Communicate regularly with vendors, regarding stock needs, customer preferences, and special events. Participate in physical inventory process. Maintain good housekeeping standards. Ensure work area is free from hazards and work in a safe manner. Be in compliance with all hygiene standards. Perform other duties as needed

Jun 2014 – Jul 2015 HealthCPA (Currently Adreima)

Data Entry Admin San Mateo, CA (Worked Remotely)

Facilitated the insurance claims submission and reconciliation process for a weight loss program. HIPAA trained.

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Apr 2010 – Nov 2010 Executive Assistant Santa Clara, CA

Provided administrative support to Executive Leadership Team (SVP, VP and President) with calendar management, domestic and international travel arrangements as requested, and processing expense reports for approval and payment. Proactive in creating and managing the corporate events calendar. Schedule all Global Team Meetings and Quarterly QBR's (WebEx) and team outings. Worked as co-coordinator of conference events which in entails handling all logistics for booth transport, set-up and take-down. Work with hotels to ensure all reservations are in the system and correct, process registration payments for sponsors and exhibitors in CVENT. Also, insert and format all abstracts and bios from conference speakers, into the coordinating agendas. Schedule all customer requested meetings with analysts, sales and media interviews with Execs. Other administrative duties include, process all invoices for payment, worked as liaison between BU, HR, and IT to complete the on-boarding process for new hire and terminating employees. Track all PTO for monthly reporting to Payroll. Order all office supplies for BU. Work with Marketing on campaign to start monthly Thank You letters to all new and renewal report clients, as well as being responsible for completing that task. Other projects include planning and executing an entire office move. This required close communication and coordination with new and old Property Management, builders, movers, office furniture vendor, our legal dept., and A/P, etc.

Bay Ship & Yacht Co.

Jun 2007 - Apr 2010 Executive Assistant Alameda, CA

Provide administrative support to an Owner, calendaring appointments, maintaining project files and working on special projects (i.e. $100K renovations projects, project analysis reports, etc). Supporting eleven Project Managers by updating multiple project schedules. Keeping track of work scope to make sure the schedule reflects accurate manpower needs for those projects. Making sure copies of all necessary paperwork, such as contracts, SOWs, specs, Quality Control documents, and change orders are distributed immediately to the correct distribution recipients. Attend daily Project Managers meeting to ensure correct manpower requirements for each current and upcoming projects are accurately reflected on each manpower schedule. Responsible for tracking and maintaining and approving payroll/timecards for contract manpower, as well as reconciling agency invoices and approving payment. Interface with various vendors for business needs.

BEA Systems, Inc

Dec 2004 - May 2007 Executive Assistant II San Jose, CA

Responsible for all administrative duties supporting the SVP of the Professional Services organization which consists of three lines of business, the VP of Customer Support and two Sr. Directors within the Support organization, calendar management, making travel arrangement for domestic and international travel and preparing itineraries, preparing and tracking expense reports and Executive Benefits, preparing and submitting purchase orders, review and approval of management team expense reports and purchase order requests, organize and plan small management team meetings and events, organize and coordinate larger team events (Best of the Best, Kickoff, BEAR Launch Celebration, Holiday Parties), assist with coordinating key highly confidential projects, interfacing with high level executives both internally and externally, attend weekly management staff meeting and take minutes of action items, help prepare presentations, reports, etc., worked with HR, IT and facilities to meet the needs of the department, travels quarterly to management team staff meetings and events.

Sept 2003 – Nov 2004 GymStars Gymnastics

Customer Service Supervisor Stockton, CA

Feb 2003 – Aug 2003 Stockton Mortgage

Administrative Assistant Stockton, CA

Oct 1999 – Jul 2001 Com21

Staffing Specialist Milpitas, CA

Apr 1999 – Oct 1999 Com21

A/P Specialist Milpitas, CA

Education Sawyer College of Business

Accounting Santa Clara, CA

Jun 1983 – Jun 1984 Certificate of Completion

Objective To secure a position, utilizing my administrative skills, business background and interpersonal skills.

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