Entry-level Data Analyst, Data Entry, Customer Support, Customer

********@*****.*** **** Whitehaven Ct.

West Chester, OH 45069

502-***-**** HTTPS://WWW.LINKEDIN.

COM/IN/TEISHA-LOVE-

90A0B4233

TL

OBJECTIVE

Motivated, hard-working team player

who is the positive, driving force

committed to helping your company

reach and exceed the goals and needs

you desire. With decades of customer

service, sales and a new career in the

tech world, hungry to elevate your

company. Looking for a career in Data

Analytics.

SUMMARY

Qualified by 16+ years’ success in

Customer Service/Retail/Restaurant

environments; leveraged

quality/customer service focus to

achieve organizational success;

strong leadership skills. Passionate

about building lasting client

relationships and maximizing quality

TEISHA M. LOVE

DATA ANALYST CUSTOMER SERVICE

EXPERIENCE

SelectQuote Insurance-Virtual Sales Development Advisor 09/22- Present The SDA team works with the consumers on understanding their needs and triaging them to a licensed agent. Responsible for creating a positive 1st impression of SelectQuote by having a positive tone of voice and conversational energy during consumer’s 1st interaction with the company. Intense focus on handling and overcoming objections, willingness to receive improvement coaching, implementing suggested actions. Meet and exceed specified monthly goals for transfer rates, demonstrated professionalism and leadership. SDA’s may, at times, handle upwards of 700 calls daily, and while maintaining drive and positive mental attitudes.SDA’s are responsible for thousands of private, and sensitive articles of information of consumers, therefore trust and discretion are vital.

LGC Hospitality- Louisville, KY Bartender/Event Manager Promptly served all food courses and alcoholic beverages to guests. • Strictly abided by all state liquor regulations. Accurately balanced funds at the end of events.

Skillfully anticipated and addressed guests’ needs. Consistently adhered to quality expectations and standards. Effectively used items in stock to decrease wastes and profit loss. • Ensured all staff was working efficiently and in accordance with state laws and regulations. As event manager, I was responsible for scheduling all staff per event, ensuring venue readiness, all food and beverage orders were input and delivered successfully, as ordered, amongst many other managerial duties.

Centerplate Louisville, KY Bartender/Trainer

Quickly mix a variety of simple and complex cocktails. Maintain stock levels to prevent shortages of critical items. Take prompt corrective action whenever necessary to maintain the satisfaction and safety of patrons and staff.

Set up special events and parties.

Participate in bar incentives and contests to drive sales and promote the venue. Trained new hires.

TL TEISHA M LOVE

2

SKILLS

Achieved customer service and quality

goals, positively affecting business

performance. Provided escalation

solutions. Honed management skills

through continued company training;

trained in managing groups, setting

goals, providing directives, and

overseeing plans of action. Able to

lead, motivate, and train teams-by

example- to improve quality, deliver

outstanding service, and ensure

procedural compliance. Proven

problem-solving skills. Proficient in

Microsoft Office (Word, PowerPoint,

Excel). Experience recruiting, coaching,

and managing staff.

EDUCATION

CERTIFICATE IN DATA ANALYTICS IMMERSIVE • KENTUCKY GENERAL ASSEMBLY 3/28/22

Proficient in computer programs Excel, SQL and Tableau VOLUNTEER EXPERIENCE OR LEADERSHIP

Greg Page Foundation Louisville, KY 2007 – 2010

Administrative Assistant/Fundraising Coordinator

Developed and distributed marketing materials to promote foundation functions. Secured corporate sponsorships and secured donations for assisting those with disabilities.

Helped individuals with disabilities receive assistance through organizations such as the Brain Injury Association of Kentucky.

REFERENCES

Available upon request

Contact this candidate