Service Representative Customers

I’ERRA WALKER

*********@*****.*** 786-***-**** Rochester, NY 14605

Summary

Efficient management / customer service skills with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs, customer service and professional needs.

Skills

●Passenger Assistance

●Documentation and Recordkeeping

●Friendly and Outgoing

●Time Management

●Punctual and Reliable

●Relationship Building

●Customer Service

●Driving and Transportation

●Valid Driver’s License

●Passenger Support

●Confidentiality Understanding

●Problem Solving

●Verbal and Written Communication

●Flexible Schedule

●Reliable & Trustworthy

●Planning & Organizing

●Supervision & Leadership

Experience

Driver Uber & Lyft - Rochester, NY 01/2022 - Current

● Delivered goods and services to customers on time and in excellent condition

● Determined most expedient trip by mapping out driving routes ahead of time

● Picked up clients from specific locations to transport and drop off at destinations

● Documented daily mileage, gas and other data

Driver Door Dash - Rochester, NY - Virginia Beach & Winston Salem, VA 01/2022 - Current

●Delivered goods and services to customers on time and in excellent condition

●Determine most expedient trip by mapping out driving routes ahead of time

●Achieved constantly high customer scores due to an exceptional level of service

Cashier / Waitress - Wingstop Restaurant – Miami, FL 03/2015 - 08/2016

●Operated cash register to receive payment by cash, check and credit card

●Answered customer questions and provided store information

●Verified customer age requirement for alcohol or tobacco purchases

●Accepted cash and credit card payments - issued receipts and provided change

●Worked closely with front end staff to assist customers

●Collected payments and provided accurate change

Waitress - Ale House Inn – Miami, FL 02/2015 - 07/2016

●Maintained accuracy while handling payments giving change and printing receipts for customers

●Created customers answered questions and recommended specials to increase profits

●Presented food and beverages to guests at tables presented menus to patrons to answer questions about items and make recommendations

●Answered guest questions regarding menu food and beverage preparation recipe ingredients and allergens

Janitorial Cleaner - Cleaning Services Solutions – Richmond, VA 01/201 - 03/2013

●Cleaned floors and surfaces by sweeping, mopping, dusting and polishing

●Disposed of waste and gathered individual trash bags to place in receptacles

●Read and followed company, customer and safety rules policies and procedures

●Sanitized areas and equipment using approved supplies

●Responded to emergency cleaning requests to meet client expectations

●Maintained safety protocols through safe handling of equipment and chemicals

●Created an inventory checklist and stocked housekeeping

●Collected trash from the floors hallways and bathrooms and work areas

Customer Service Representative - Sutherland Global – Rochester, NY

●Demonstrated excellent communication skills in resolving product and consumer complaints

●Descalated problematic customer concerns while maintaining calm friendly demeanor

●Promoted high customer satisfaction by resolving problems with knowledge and friendly service

●Answering incoming calls and emails providing frontline customer support or assistance

●Developed strong customer relationships to encourage repeat business

●Answered inbound calls and emails to facilitate customer service

Education & Training

International School of Beauty Miami, FL

Associate of Arts in Cosmetology

Contact this candidate