Service Clerk Assistant Store

Christina Ambriz

559-***-**** **************@*****.*** Parlier, CA 93648

SUMMARY

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees. Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. SKILLS

Stock management

POS systems operations

Billing

Sales strategies

Workforce Management

Issue resolution

Customer relations

Strategic Planning

Cost analysis and savings

Recruiting and hiring

Supervision and training

EXPERIENCE

Assistant Store Manager, Taco Bell, October 2021-February 2023 Parlier, CA

Answered customer questions and addressed problems and complaints in person and via phone.

Handled complaints from customers by empathetically listening, recording details and offering solutions.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Supervised cashiers in processing credit, debit and cash payments to streamline sales. Handled scheduling for store shifts to achieve adequate staffing. Maintained inventory by checking merchandise to determine levels. Delegated assignments based on team strengths to optimize floor coverage and service levels.

Coached and developed store associates through formal and informal interactions. Assisted in continuous development of effective store associates to achieve desired sales and results.

Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Delegated work to staff, setting priorities and goals. Prepared staff work schedules and assigned team members to specific duties. Cashier, McDonald's, October 2013-January 2014

Santa Barbara, CA

Operated cash register or POS system to receive payment by cash, check and credit card. Accepted cash and credit card payments, issued receipts and provided change. Answered customer questions and provided store information. Helped customers find specific products, answered questions and offered product advice. Cashier, Quick Stop Gas Station, February 2012-June 2012 Clovis, CA

Operated cash register or POS system to receive payment by cash, check and credit card. Accepted cash and credit card payments, issued receipts and provided change. Answered customer questions and provided store information. Delivered high level of customer service to patrons using active listening and engagement skills.

EDUCATION AND TRAINING

High School Diploma

Cesar Chavez High School, Delano, CA August 2008

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