Carol A. Dayes

*** **** **** ****, ********, NY *4450 585-***-**** adwwyp@r.postjobfree.com

Professional Summary

Dedicated and reliable professional aiming to make the most of my potential to help achieve company goals.

Qualification Skillsets

Social assertiveness skills; problem-solver; clear communicator; superior multitasking skills, and prioritizing tasks with a strong work ethic.

Technical Skillsets

E-Record proficiency; Axiom proficiency; Microsoft Outlook; multi-line phones; data entry and faxing.

Work History

Secretary II, Monroe Community College, Rochester, NY

January2023-March 2023

Greet students/staff/professor faculty.

Answering phones

Create Word Excel charts to perform desired outcomes for professor and student data.

Assist faculty/adjunct professors in preparing teaching aid projects.

Secretary, U of R Center for Perioperative Medicine, Rochester, NY

Sept 2022-December 2, 2022

Greeting and checking-in patients.

Answering phone calls and directing the calls as required.

Navigating E-Record screens to facilitate and expedite patient check-ins.

Prepare patient charts for next day appointments.

Secretary, Eastman Dental, Rochester, NY

March 2022-August 2022

Navigating various Axiom screens to expedite patient check-ins.

Created Excel chart to track number of remaining patient and customer voicemails which resulted in 100% turnaround time in voicemail responses.

Answering phone calls and directing the calls as required.

Secretary, Children’s Institute, Rochester, NY

Sept 2021-December 2021

Greeted visitors and customers.

Sort and distribute incoming and outgoing mail.

Assist other staff members with various specialized tasks as needed.

Data entry

Secretary, Human Resources, Rochester, NY

March 2021-August 2021

Greet work applicants for the purpose of processing new hires.

Validated immigration I-9 paperwork.

Secretary, Microbiology Department, Rochester, NY

October 2020-February 2021

Data Entry- scanning labels on multiple medical specimens.

Processed several bins per day requiring 100% focus.

Professional Support Office Assistant, Monroe Community College (Financial Aid Office)

January 2017-February 2020

Assisted students, parents, and visitors in resolving financial aid issues.

Facilitated Excel Spreadsheet to contact students during pandemic in resolving financial aid concerns.

Proficiency in Oracle Banner software. Other duties included calling students from Excel list to resolve financial aid issues; due to pandemic started working from home in late March up until August of 2020.

Professional Support Specialist, Monroe Community College-Rochester, NY (Financial Aid Office)

January 2017-12/2018

Managed front office in extremely busy and fast-paced office resolving financial aid issues.

Responded to students’ electronic communications via chatline and emails.

(Office Clerk 2)-Office of Financial aid

Monroe Community College – Rochester, NY (Financial Aid Office) January 1997-August 2016 (Early retirement)

Held several financial aid roles.

Education and Training

Roberts Wesleyan College, Rochester, NY– (Master of Science)- Management

Charter Oak State College, New Britain, CT- (Bachelor of Science)-Individualized Studies

Volunteerism and Leadership Training

Assistant Financial Representative, Mt. Olivet Baptist Church, Rochester, NY 2014-Present

Charles Street Settlement House (Board of Directors)-Rochester, NY 2010-2017

Kaleidoscope Leadership Institute- Costa Mesa, California 2010 (completed)

African American Leadership Development Program (AALDP)-Rochester, NY 2010 (completed)

References provided upon request.

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