Customer Service Area Manager

PM Patrick Mahoney

Cromwell, CT ***** 860-***-**** *********@***.***

PROFESSIONAL

SUMMARY

Performance-oriented Sales Leader offering exceptional record of achievement over 37-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

SKILLS Staff Development

Sales Expertise

Staff Management

Staff Training

Recruiting

P&L Management

Coaching

WORK HISTORY AREA MANAGER 04/2022 to 09/2022

Lower Mortgage San Diego, CA

Modeled strong negotiation skills to help team members close tough deals with lucrative clients.

Held meetings with director to identify techniques to overcome sales obstacles.

Resolved conflicts promptly to promote positive environment for customers.

Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 200%.

Directed workforce planning, customer retention and customer service management for multiple locations.

Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

Evaluated costs against expected market price points and set structures to achieve profit targets.

AREA MANAGER 05/2021 to 09/2022

Homeside Mortgage New Jeresy

Modeled strong negotiation skills to help team members close tough deals with lucrative clients.

Optimized in-store merchandising and monitored inventory availability to increase sales.

Held meetings with director to identify techniques to overcome sales obstacles.

Built positive and productive relationships with store and field leadership. CT AREA MANAGER 05/2010 to 04/2021

Homebridge Financial Iselin, NJ

Drove revenues and team morale by developing and deploying sales contests.

Modeled strong negotiation skills to help team members close tough deals with lucrative clients.

Increased overall sales by [Number]% through capitalizing on new potential opportunities and developing and maintaining partnerships with

[Number] new companies and shareholders.

Generated financial and operational reports to assist management with business strategy.

Resolved conflicts promptly to promote positive environment for customers.

Exceeded sales targets with well-developed sales strategy and empowering team coaching.

Evaluated costs against expected market price points and set structures to achieve profit targets.

Developed sales strategy based on research of consumer buying trends and market conditions.

EDUCATION High School Diploma 05/1979

Windsor High School, Windsor, CT

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