Michelle Grosskop

Omaha, NE *****

adwwwb@r.postjobfree.com

+1-402-***-****

Work Experience

AOL

Hy-Vee, Inc. - Council Bluffs, IA

August 2021 to Present

• Shop online for customers

• Help out when needed in different departments

• Cashier

• Help out customers that fulfill there inquiries

• Customer Service

• stock shelves

• Handle customer's with complaints

Cashier

ALDI - Omaha, NE

November 2020 to Present

Interacting with adults. Vacuuming, and dusting. Fronting shelf’s. Sweeping and mopping. Wiping up spills and windows.

Empty trash. Put away inventory.

• Assisted with customer inquiries

• Helped customers find what they are looking for

• Handled returns and exchanges

• Handled cash and credit transactions

• Handled customer complaints and concerns

• Counted cash drawers

• Stocked merchandise

• Customer Service

• Opened the store

• Assisted with customer inquiries

• Helped customers find what they are looking for

• Operate forklift

Mission Critical Pharmacy

Gretna Community Service - Nebraska

June 2018 to Present

Deliver Medicine to different pharmacy around Nebraska/Iowa Care Centers. Scan in the Prescriptions, sign off on the medications Housekeeper/Laundry Attendant/Dietary server

Remington Heights /Papillion Manor - Omaha, NE

August 2019 to August 2020

• Cleaning rooms- deep cleans

• Vacuum/ Dusting

• Making beds and doing laundry

• Organize/empty trash

• Scrubbing bathrooms, kitchens

• Toilets

• Washing windows

• Wash dishes/ put them away food runner

ACP Para Professional

Millard North High School - Omaha, NE

November 2006 to May 2017

Responsibilities

Assist teacher and co-workers in different tasks. Worked one on one with students with special needs. Redirect bad behaviors. Ran copies when needed.

Accomplishments

Working with children to reach there goals to graduate with there class mates or to move on to the next grade level.

Skills Used

Provide support and instruction to children with all kinds of disorders. Dependable and reliable to get the task done.

Cashier/Customer Service

Target - Council Bluffs, IA

March 2000 to January 2004

Responsibilities

Greeting customers, finding what they need always with a smile. Facing, and stocking shelves. .

Listened to customers needs and preferences to provide accurate advice. Worked well as a team player to create a great work atmosphere. Received company's highest Instant credit cards.

Worked in fitted rooms by redirecting calls.

Developed Excellence in sales skills.

Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses. 10 key

Education

Associates Degree in Early Childhood Development

Iowa Western Community College - Council Bluffs, IA June 1994 to May 1997

Associate in General

St. Albert High School - Council Bluffs, IA

August 1989 to May 1994

Skills

• Customer Service (5 years)

• Communications (6 years)

• Laundry (5 years)

• Cleaning Experience (2 years)

• Special Needs (5 years)

• Experience with Children (10+ years)

• Teaching

• Classroom Management (1 year)

• Childcare (10+ years)

• Caregiving (4 years)

• Toddler Care (10+ years)

• Early Childhood Education (4 years)

• Organizational Skills (3 years)

• Babysitting (10+ years)

• Curriculum Development

• Special Education (10+ years)

• Autism Experience (4 years)

• Behavior Management (2 years)

• Developmental Disabilities Experience (2 years)

• Writing Skills

• Case Management (Less than 1 year)

• Experience Working With Students

• Medication Administration (1 year)

• Classroom Experience (10+ years)

• Home Care (5 years)

• Medical office experience (1 year)

• English

• Infant Care (10+ years)

• Food Preparation

• Meal Preparation

• Social Work

• Fundraising

• Nannying (2 years)

• Program Development

• Certified Medical Assistant (Less than 1 year)

• Multi-line phone systems (4 years)

• Front desk

• Documentation review

• Vital signs

• Filing

• EMR systems

• Microsoft Excel

• Medical records

• Multi-line phone systems

• Medical receptionist

• Hotel experience

• Microsoft Office

• Computer skills

• Applied behavior analysis

• Food service

• Management

• CMA (1 year)

• Serving

• Sales

• Restaurant experience

• Medical terminology

• Laboratory experience

• Data entry

• Recruiting

• Microsoft Word

• Office manager experience

• Benefits administration

Languages

• English - Expert

Certifications and Licenses

Driver's License

February 2020 to Present

Driver's License

February 2020 to February 2025

Drivers licenses

National Certified Medical Assistant

March 2021 to March 2023

Take blood pressure

Give medicine

Anything a nurse tells me I can do it.

Assist with baths, bathroom issues

run errands

give shots

CPR Certification

Assessments

Basic Maintenance and Repair — Familiar

July 2020

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Familiar

Following Directions — Proficient

July 2020

Following multi-step instructions.

Full results: Proficient

Cashier Skills — Proficient

November 2020

Counting cash, processing transactions, following written procedures, and attending to details Full results: Proficient

Medical receptionist skills — Proficient

October 2020

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Verbal communication — Completed

June 2021

Speaking clearly, correctly, and concisely

Full results: Completed

Customer focus & orientation — Familiar

July 2021

Responding to customer situations with sensitivity Full results: Familiar

Front desk agent (hotel) — Highly Proficient

July 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Management & leadership skills: Impact & influence — Familiar October 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar

Typing — Completed

October 2021

Transcribing text

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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