Customer Service Security Specialist

ANDREW J. COLLINS

**** ******* ******* ****. *********, TN 37932 865-***-**** *****************@*******.***

Project Management

Dedicated and technically skilled business professional with a versatile skill set developed through experience in project management, procurement, office management, and customer account management, as well as excellent cross departmental and team communication skills.

I embrace change and look for opportunities to take on ground floor projects to improve efficiency and provide enhanced customer service to effectively raise customer satisfaction and the bottom line.

Key Skills

Procurement/Purchasing

Supply Chain Management

Strategic Planning

Reporting/Trending

Production Optimization

Project Management

Vendor Management

HR support

Logistics management

Experience

Architectural Graphic, Inc Knoxville, TN March 2021 to Present

AGI

Project Manager (AGI.- 800+ Employees)

Proactively communicate and provide solutions to customer(s) to provide value added service with excellence.

Perform as the primary executor of projects for customer(s).

Develop cost estimates and selling values of assigned projects; solicit and obtain bids from subcontractors and material suppliers.

Issue, monitor, and process purchase orders to subcontractors.

Monitor project progress and update status reports and forecasts to reflect changes.

Coordinate with Estimating, Engineering, Production and Logistics to execute projects.

Learn customers brand and implementation standards. Incorporate those standards into execution.

Actively participate in internal team(s) that focuses on continuous improvement of the business.

Results: Key role in managing the day to day installs of lighting for the CARMAX locations across the nation based on region designation. On call and annual maintenance of these locations to insure timely install.

Siemens Molecular Imaging/PETNET Solutions, Knoxville, TN Sept 2014 to March 2021

Procurement Specialist (Siemens Corp. AG- 362,000+ Employees, 100 billion in fiscal 2013)

Devised and implemented strategies to improve operations and inventory control

Tracked special orders to ensure fulfillment, reviewed planned orders, and recommended processes for future orders.

Maximized budgets by eliminating overstock and obsolete materials.

Worked with consultants to source suppliers and vendors; secured competitive pricing on inventory and raw materials.

Communicated with accounting and finance departments to obtain payment approval.

Prepared demand forecasts and created raw material and replenishment plans to meet production targets.

Controlled inventory levels and worked with plant manufacturing operations and logistics teams, suppliers, and demand planning department.

Reviewed delivery orders and evaluated availability, lead times, and manufacturing process needs.

Results: Key role in managing the onsite warehouse for backup materials as well as managing 45 pharmacies procurement needs. Constant price analysis along with projecting shortages and planning for production needs.

Siemens Molecular Imaging, Knoxville, TN Sept 2013 to Aug 2014

Project Manager/Patent Coordinator (Siemens Corp. AG- 362,000+ Employees, 100 billion in fiscal 2013)

Organizing and driving quarterly OPC meetings to review invention disclosures

Tracking and initiating payouts to owner of research processes

Scientific publication review process, keeping track of abstracts

Grant support: Christian Doppler Lab, joint RO1 grant support (e.g. UPenn, Yale)

Process R&D orders (e.g. Cygnus)

Strategic meetings: Advisory board meetings – agreements

Operational support of PI planning

Set up interview panels across multiple departments for prospect candidates

Onboarding of new employees

Results: Implemented and created SharePoint site for streamlining process of publication approvals.

Siemens Molecular Imaging/PETNET Solutions, Knoxville, TN May 2011 to Sept 2013

Radiopharmaceutical Logistics (Siemens Corp. AG- 362,000+ Employees, 100 billion in fiscal 2013)

Coordinate logistical aspects of nuclear biomarker orders for 24 pharmacies

Provide training and order assistance to (325 customers) hospitals, imaging center personnel and customer representatives for commercial and clinical trial doses

Maintain constant communication with pharmacies to maximize efficiency and distribution

Ensure customer compliance thru ordering protocol

Maintain databases with dose information, production and distribution

Coordinate with Accounts Receivable, Contract and Operations personnel to ensure accuracy

of daily pharmacy record production data, and contract and billing data

Provide biomarker data/reports to management, vendors and related departments

Results: Key role in implementing and coordinating the startup of biomarker scheduling at PETNET. Key player in driving a customer satisfaction of 97% (measured by a customer survey Oct 2013). Cross trained the Customer Care Team in all aspects of Scheduling as well as learning Customer Care function and responsibility.

Engineering Construction Services Inc., Oliver Springs, TN July 2009 to May 2011

Office Manager (90+ employees, 4.5 million revenue)

Report to the CEO, responsible for managing day-to-day operations of a transportation/staffing company

Main contact liaison for contractor’s, new/existing employees, and vendors

Responsible for all Account Receivables and Accounts Payables

Processed Expense Reports

Responsible for weekly Payroll

Responsible for all training requirements with Department of Transportation & Department of Energy

Develop and maintain Employee Drug and Alcohol Program

Responsible for all DOT & DOE safety training

Onboarding of new employees

Set up interviews for prospect employees

Results: Rehired from owner of Morgan Splicing Group to help startup a new office for a company he acquired. Developed and created all policies and procedures, Driver files, Maintenance files, and training to comply with a DOT audit, which opened an opportunity to land a multi-million-dollar contract with the DOE.

Protection Strategies Inc., Oak Ridge, TN August 2006 to July 2009

Personnel Security Specialist (12,700+ Employees/ 10,400+ venture employees, 1 billion revenue)

Processed access authorization for B&W Y-12, and its subcontractors to acquire Secret and Top Secret Clearances to access the DOE facilities.

Performed system and process troubleshooting; interacted with customers, management, and peer employees assuring excellent customer service; and performed quality checks of clearances.

Was a vital team member working toward achieving Personnel Security Program goals which was critical to the integrity of security systems and in protecting vital national resources.

Conducted Employee Interviews for “Security Infraction” reporting purposes.

Was able to obtain and maintain a DOE (Top Secret/Q) security clearance.

Results: Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in 2007).

Assisted in the pre-audit process of security documents which resulted in a successful outcome.

Leader in new innovative ideas to streamline processes and procedures to enhance customer satisfaction and efficiency.

Morgan Splicing Group, Inc. Wartburg, TN August 2005 to August 2006

Office Manager (50+ employees, 2.5 million revenue)

Established and managed a remote office in the Gulf Coast during Hurricane Katrina.

Maintained employee records.

Processed all Accounts Payables and Accounts Receivables

Processed all Expense Reports.

Maintained DOT Driver files, vehicle registration and insurances.

Main contact liaison with contractor’s, new/existing employees, and vendors.

Results: Established a very complex remote office in an extremely volatile environment to manage and maintain a very lucrative contract 400+ miles from corporate.

Image Point Inc., Knoxville, TN June 2001 to August 2005

Customer Account Manager (450+ Employees, 50 million revenue)

Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

Ensured quality standards and client expectations were met.

Ensured client issues/complaints were dealt with in an efficient and timely manner according to contract specifications to the Account Director or Managing Director if issues needed to be escalated for resolution.

Worked closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the maintenance program.

Ensured on-call and annual maintenance is within specified budget and time frame.

Provided support to sales staff, expense reports, travel and administrative issues.

Responsible for interpretation of CAD drawings and technical workings of electrical signage when needed.

Reported to the Account Director, providing regular input on all account activity, including status of all maintenance issues, on-call and annual.

Results: Outstanding Achievement Award for the implementation and completion of the Annual Maintenance for the year 2003 (Image Point Inc.). Presidents Club Award for quality customer service to inner and outer customer relations for the year 2002 (Image Point Inc.).

Education

Judson College, Elgin, IL

1989-1990

Professional Training

- CSA: Compliance, Safety, Accountability Course (Aug 2011)

- Advanced Radioactive Material Transportation Course (Oct 2010)

- Controlled Substances and Alcohol Training for Supervisors (Dec 2010)

- US DOT CMV Periodic Inspection & Maintenance Course (Oct 2010)

- Project Management training classes w/ Image Point (2003)

- Offer advanced computer skills in MS Office Suite, Oracle, SAP, Agile, Noetix, & Olympus

References: Available on request

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