Clerical Assistant Engagement Specialist

Jacqueline Seaton

***********@*****.*** • 470-***-****

Memphis, TN 38115

An accomplished leader with over ten years of diversified experience in human resource and recruitment operations while enhancing the customer experience.

A detailed-oriented and results-driven professional specializing in resolving critical staffing and personnel issues. Adept at building effective working relationships with employees at all levels. Demonstrated a record of success in dealing effectively with diverse groups while providing optimum service levels and ensuring overall customer satisfaction.

Areas of Expertise

Human Resources

Staff Training and Facilitation

Coaching

Customer Relations

Project Management

Internal Investigations

Policy Interpretation

Strategic Planning

Recruitment

Accomplishments

Processes and reconciles daily attendance codes in PowerSchool.

Advocate for students and families as a liaison between appropriate agencies that provide services to those in need.

Investiagate inaccuracies, barriers, monitors attendance and identify students needs, challenges or at risk of being truant.

Initiates the tier intervention process to remove attendance barriers.

Career Experience

Cordova High School Family Engagement Specialist, Cordova TN Family Engagement Specialist

Collaborates with teachers, counselors, staff, parents, and student families to achieve academic and social success. Advocate for students and families as a liaison between appropriate agencies that provide services to those in need. Assess the requirements for professional intervention and other services for the students and families: plan and implement programs and services designed to support Title I and No Child Left Behind initiatives. Conducts surveys and interviews and responds to inquiries and complaints in the area of responsibility. Answer routine correspondence, copy, file, answer phone calls, emails and do administrative and office duties as assigned and directed.

***********@*****.*** • 470-***-****

Memphis, TN 38115

Jacqueline Seaton

Cordova High School Clerical Assistant, Cordova TN

Attendance Secretary

Provide administrative assistance to the organization, programs, and projects. Greet public and team professionally, find solutions to questions and needed information or reports. Compose, prepares, and process various routine documents and reports, correspondence, memos, and reports. Compose reports for upper-level staff. Maintain records and information in an efficient record-keeping system—answer phone inquiries, emails, providing accurate information to callers, the public, and staff. Training new Clerical Assistants in Attendance, the flow of the office and required paperwork. Performs other duties as requested.

Mississippi Department of Transportation-Office of Civil Rights, Jackson, MS

Special Project Officer

Investigate contractor’s and subcontractors’ employment practices, policies, and records for inaccuracies. Upon discovering inaccuracies, I analyzed the legal ramifications and recommended a proper corrections course. Revisit the company for final investigation according to federal and state regulations. I developed and composed final investigation reports for management and Transportation Commission approval of corrective action plans.

Education

Bachelor of Business Administration and Human Resource Management

Strayer University, Jackson, MS, December 2019

Dean’s List, Winter Semester

Activities & Societies

Golden Key International Honor Society

Society for Collegiate Leadership

Humanitarian Award

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